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Brussels Welcome Hotel
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Reviews (1,214)
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Reviewed 10 August 2012

We stayed here for 3 night few weeks before Christmas. We did fell in love with this hotel. There were two couples; we had Japan room and the other couple had Cuba room and we both liked our rooms a lot! Japan is on the top floor and there's a view over the roofs. It's nicely decorated. This room is a bit small but for us it didn't matter. Cuba was also nice.
The location is very good specially during December when the Christmas market is right in front of the hotel. It's also near the metro so it's easy to come to hotel from the airport. We didn't use metro that much because you can walk everywhere from the hotel. There's lot of restaurants near.

  • Stayed: December 2011, travelled as a couple
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1  Thank ir0nic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2012

We were welcomed at reception by a bright, cheery girl who immediately produced a city map and highlighted all the tourist attractions and the cool places to visit, good restaurants etc, which proved to be really handy on our 3 day trip to Brussels! She gave us the Bali room, which had air con, a jacuzzi and our own balcony. The room was comfortable and nicely decorated, quirky is the best word to describe it, but ever so slightly worn. Breakfast was lovely and varied, a good hot and cold buffet, held in the seated area beyond reception. Location was good, we had two great meals at Per Caso (gorgeous pizza) and Marie-Joseph (upmarket restaurant, beautiful food), which were both on the same square as the hotel. And it was only a short walk to Grand Place, which is a must see.

Room Tip: Pay the extra for a room with air con!
  • Stayed: July 2012, travelled as a couple
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Thank sazzaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2012

We spent a night in this hotel in July 2012.
It was a pleasure from the moment we were greeted at the front counter until we left the following morning. The staff were exemplary, friendly, helpful, courteous and obviously enjoy what they do. We stayed in the China room which was delightful. The room was spacious, very clean, very comfortable. The attic area for my daughter was also delightful. The bathroom was very spacious and had all the little extras (shampoo, conditioner, moisturizer) which I was not expecting but very pleased as we were at the end of our trip and running low on supplies.
The breakfast in the morning had enough variety for me and everything was fresh. The dining area is small but very quaint. I would not hesitate at all to recommend this hotel to anyone. It was the definitely the nicest we stayed in on this 10 day holiday.

Now all we need to make it the perfect hotel is the 'Australia' room!!!

  • Stayed: July 2012, travelled with family
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1  Thank deborah2228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2012

Due to my error, I booked a room (using an indirect travel site) for 3 nights one week LATER than the actual dates we planned to stay there. This was politely pointed out by Marc at the front desk, who refreshingly stated that "there are not problems....only solutions". We were allowed to stay in our room (Zanzibar) at the purchased rate for two nights, then assessed only a slight nominal charge to stay in a much nicer room the third night. We really enjoyed the hotel and its location. Thanks to the Welcome Hotel for a great experience!

Room Tip: The sun comes up early in northern Europe in the summer months....eyeshades would be a good bet. Also, we found that European hotels (at least the 4 we stayed at) don't have a sheet between you and the comforter, so on warmer nights it's a bit difficult to stay cool (since you can't just toss off the comforter).
  • Stayed: July 2012, travelled with family
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2  Thank Ronnie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2012

First the Positives:
Tea pot in room to make tea
Cute decorations, but a bit worn
Excellent location. Lots of restaurant choices to walk to
Safe, convenient location

And now the Negatives:
Thought the breakfast was only "okay". Everything was self-serve including the coffee machine.
We were there on a weekend - didn't find the staff exceptional as most people have commented about. Perhaps a secondary staff comes in on the weekends?
Beware: Some rooms are very, very small and the attic rooms are less desirable. Be sure to ask about the size and location of the rooms.

Overall, probably would try a different hotel the next time we came to Brussels.

Stayed: June 2012, travelled with family
1  Thank 26West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WelcomeBrussels, Owner at Brussels Welcome Hotel, responded to this reviewResponded 31 July 2012

Dear Guest,

I am very sory to hear that you experience in our hotel didn't meet your expectations.
Just for your information we have 3 types of rooms, standards deluxes and suites, when standard rooms are concerned they are from the legal size and even larger than in most of big cities in Europe. If you wish to spend few more euros our Deluxe rooms are larger, equipped with jacuzzi and air conditionning, our americcan guests appreciate those rooms but unfortunatly when it comes to size Europe is not the US, as I lived abroad i can testimony that us standard are not equivalent to the ones we have on the old continent.
Your disappointment on the breakfast is quite surprizing as 92% of the hotels have now self service system,which is usually much appreciated without mentionning that BREAKFAST IS COMPLIMENTARY in our hotel.
Our staff is dedicated to all our guest at any time, if this has not been the case, let me personnaly know via e-mail, it is important for me to keep an outstanding level of services in my hotel.

Finally the Brussels Welcome Hotel despite the quality of the service, free breakfast and very comfortable rooms is a 2 star boutique hotel becoming very soon a 3 star, just a unique charming hotel in a pefect location.
Hoping to hear from you very soon

Michel

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