I stayed at Le Chatelain due to a work trip to Brussels. Is a beautiful hotel with an aceptable seize of the rooms and also very comfortable beds. They have good room service and the Breakfast is good (althoug I didnt enjoy it since I was ill during most part of my stay).
The location is good also, a lot of restaurants, tram station, supermarket, louise avenue, nearby.
The low part would be the way they handle emergencies. In my case I needed a termometer since I wasnt able to find mine, and they havent any of the necessary for dealing with it. I asked them then for a little late check out, telling them that I had been feeling very very bad (fever) and they didnt manage to help me at all. They were just full.
I understood that they were full but you should treat your guests better if you consider yourself a 5 stars hotel. Is not the case, in any way.
The gym or fitness center is decent, not much space but you manage to do something with it. The low part is the gym opens late (7 am).
I consider this a too expensive hotel for the service they provide. Is recomendable but still they need to do a lot of improvements.More
- Free Wifi