This is one of those places you have a hard time reviewing. The style of hotel is different so do you review it like "normal" hotels at that price point or as this hip chic different hotel. Therefore I have mixed reviews.
We actually stayed here twice on the same trip. I am an SPG gold so I had points to stay so I can only compare the price point to others at 10,000 points. For me the hip chic self serve was a downside to the hotel. I don't want to check in with a machine, while it could be faster if you have questions the machine can't help. Also the one big long lobby while cozy during the day is a wild noisy place at night.
So the GREAT about the place. The staff!!!!!!!! At the front desk we checked in early since our flight was in at 7 AM. We took the bus from the airport and was dropped off a very long block away. The bus at 3.50 is cheap and saved the taxi fare. The room was not ready yet but they had a room cleaned as soon as the cleaning people arrived so by 9:30 we were in. The front desk was personed by a lovely lady who was absolutely in control of the desk. She remembered my name and my wife's name everytime I passed by. She constantly asked how we were doing. Even after we left and we returned 3 days later she remembered names and prior conversations.
Room size was large like a US hotel
The good was the bed very comfortable. Also free internet was good as well as water in the room. Nice shower head with good pressure. Good neighborhood around the EU with the Metro nearby
The average was while located at the EU and Schuman Metro is nearby, it is away from the downtown area. For me not a big issues since it is about 1.2 mileas away but others look at it as far from the core. The other issue was outlets. If you have more than 3 things to charge you have to search for outlets especialy since the chair at the "desk" is about 6 feet from the outlet
The bad was small towels, no bathrobes (other Starwoods in town have them) , small closet and NO drawers so you need to live out of your suitcase.
So I am not sure I like the concept and generally I would prefer a "standard" hotel but the people made it a good place to come back
- Official Description (provided by the hotel):
- Tune it up in the capital of Europe. Tuned into modern day expectations with open loft-inspired approach, tech-savvy features and self-service options, Aloft Brussels Schuman gives an innovative concept to early adopters travelling for business or leisure. Autonomy and flexibility are key: our guests can fully customize their stay, from choosing to grab & go anytime, anywhere, to mixing up work and play in our free-flowing re:mix space. The rooms are modular, comfortable, and can also become an open-plan urban office in an instant. Where others imitate, Aloft Brussels continues to break new grounds, supporting up and coming music talents with a vibrant Live @ Aloft programming in W XYZ bar and offering a platform for creative entrepreneurs to showcase their creations to our guests in the re:mix lounge. ... more less
- Reservation Options:
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