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“Perfect Location, Lovely Apartment”
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3 reviews
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Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 6

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Verona, Italy
2 reviews
“Nice location but...”
Reviewed 30 August 2018 for a stay in August 2018

The house is very nice, a perfect location in the city center it is confortable and perfect of a family as our.

The complain is about its mantainance status, many areas of the house need to be renewed and refreshed and at least cleaned...

Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
98 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Perfect Location, Lovely Apartment”
Reviewed 23 January 2017 for a stay in January 2017

This apartment is about 10-15 minutes walk from the Eurostar terminal at Midi Station, overlooking La Monnaie De Munt. It is perfectly located for a short break as you are almost surrounded by bars, restaurants and many of the sights of Brussels.

You will be sent the entry codes for the street door and the apartment door before you travel so there is no hanging around to check in when you arrive. The apartment itself is large and very clean, has two large bedrooms with comfy double beds and a large double sofa bed in the front room. The bathroom and toilet are also spotless. The kitchen is fully stocked with utensils and crockery but we were only in town for a couple of nights so we ate out. Free wifi is available.

We have already decided that when we return to Brussels, we will head straight for this apartment!

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 Feb 2017
Hello spikeymires!

Thanks for sharing your comments and experience at Smartflats!

It is a real pleasure to read that you had such a nice stay with us and that you enjoyed Brussels.

We will be very happy to welcome you back. We have several residences in Brussels, feel free to contact us so we can help you find the one that will best suits your needs!

We look forward to welcome you again :)

Kind regards,

Quality Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nicole V
Cincinnati, Ohio
Level 4 Contributor
46 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Poor customer service, Loud, but Good location ”
Reviewed 3 November 2016 for a stay in November 2016

The location is great... walking distance to Grand Place, many restaurants, shops and metro. Decor is nice. Place was clean.

I was traveling with a baby and asked for a baby cot. The receptionist, Andrea had a hard time running my credit card to pay an extra 25 euro for the cot ... I had to update my booking.com profile, update it on their website after I was set up incorrectly by the staff the first time. I was on the phone with them multiple times the week before my trip... it was a huge hassle and headache. They weren't able to take a card over the phone. We have been traveling around Europe for the last year & this is the first time I've had to even pay for a baby cot. Finally, the manager, Lorenzo, called me and was able to take a card over the phone. Then when we check in, the baby cot did not have any sheets, blankets or pillows. I called and Andrea said that it doesn't come with linens. Unbelievable. How can you not provide some sort of sheet and blanket for the baby cot? Once we convinced her to bring us a sheet, it was settled. But overall, not a positive customer experience.

My other complaint about the property is the loud music. The apartment below us played music daily at 6am and after lunchtime. A loud boom, boom, boom was pretty annoying.

Also, the property doesn't come with a safe and the exterior doors don't lock when you close them. If you enter the property, you can pull the door shut. But if you leave the building, you are not able to close the door completely... which leaves it open for anyone to come inside.

Finally, the property needs a little bit of work. The light in the bathroom was broken and didn't work. There were cords coming out of the wall. Holes in the wall in some areas.

The location was good, but if we were to return, we'd probably select another property elsewhere.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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