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Reviews (182)
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All reviewsfirst floorstairs are steepboutique hotelbeautiful roombed was very comfortableno liftlocation is excellentwould definitely stay here againquiet streetjunior suiteenjoyed our staylovely hotelcathedral
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Reviewed 31 August 2016

We had made a reservation for three nights, for which the owner during check-in wanted us to pay up front. As I normally do not like this type of arrangement (you never know what you are going to get) we agreed with him then and there to reduce our stay to two nights. For this we paid the entire costs up front by credit card, signed the receipt, all in order.

We found the hotel itself is very small, there is a brutal staircase up which you have to drag your own bags, which makes it completely unsuitable for the elderly or whoever is unable to get their luggage up five flights of stairs.

The rooms are nice although a bit small, unfortunately the street noise is extremely loud at night so windows have to be kept closed, whilst aircon is not in an optimal state and looks as if it is never cleaned. In regards to housekeeping the bed sheets are pulled straight, but for the rest there is no proper cleaning (during our two days they did not clean the tables or hoover the floor).

Upon check out we had a “free coffee” with the owner / proprietor, we shook hands, made some minibar payment in cash, all was in order.
Until we were in the train and I received an SMS from my bank to inform me that the hotel had deducted the third night after all, at a moment in time the owner knew we would be on our way and unable to return. I immediately called the hotel, to be told by the owner ‘there were some unpaid minibar items, such as chocolate’ and ‘he had to check with his business partner’. I agreed with him by phone (and sent him an SMS) that he would send me a note with whatever minibar charges he thought we should pay, but that he would reverse the extra night charges. I did not receive any response to my SMS, which made me aware that he was going to rip us off for the night we did not stay. Of course we have escalated this to our bank, who are in the process of reclaiming the funds because we obviously did not sign for the second credit card payment.

So be aware, this is one shameless outlet.
Better look for someplace else.

Room Tip: Look for something else, otherwise make SURE you get a receipt.
  • Stayed: August 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
9  Thank sudamakan12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2016

I stayed at this hotel with my husband in June this year, and what a treat it was! Hidden in a little alley way just beside the amazing town square, Diamonds and Pearls is the perfect base for style conscious travelers who also like to watch their budget. The hotels is lovingly decorated with an eclectic mix of furniture and decorative pieces (much better than the average flea market find), you can tell the owners have a personal hand in it. The lady who checked us in was super friendly, same for the lady who served us breakfast. Buttery croissants to melt in your mouth! It's got a lovely little courtyard with Moroccan influences, really charming. All the rooms are different I believe, our room was not super big but very cosy with a comfortable bed. Antwerp has got so much to offer in terms of food but if you are looking for an authentic Flemish dinner experience go to Marilou's Vlaamse Kost, just around the corner from the hotel. All in all a perfect stay, we will definitely come back!

  • Stayed: June 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Claudia093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2016

Dear Diamonds Owners,

This is a tourist trap

I am VERY disappointed and so frustrated!
My stay did not match my expectations at all!
I paid an expensive price compare to other choices in Anvers for the "cottage" your 4 beds accommodation...
WHAT A JOKE !

The comfort of the bedroom does not match the price I paid:
- average quality of matrix
- small bathroom (I felt I was in a cheap student accommodation) not enough space to brush your teeth, shower broken...
- no privacy: neighbors can see us coming out from the bathroom or waking up in the morning... what a joke!
- Another joke: during the day my mum was chating with your nice staff about a nice mirror she saw. After diner when we came back, the staff put the mirror away because you said so... "The owner is scared you might steal it!!" OMG !!! I am not sure if you understand the concept of hospitality... My mum felt VERY upset and sad...
- Our bedroom was not reflecting what I saw online
- Same for breakfast 16EUR is too expensive for the quality of the ingredients you serve (industrial croissants and jam…). Just outside your hotel you have amazing coffee place much cheaper and better !!!
- 26 EUR for the parking haha… at 10m you have a parking for 18EUR for 24h

All this details show that you are more interested by your profit than taking care of your customers!

  • Stayed: June 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank GREG G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maarten v, Eigenaar at Hotel Diamonds And Pearls, responded to this reviewResponded 25 June 2016
Google Translation

Beste,
Hartelijk dank voor uw verblijf in ons hotel. Wij vinden het jammer om te horen dat uw verblijf niet aan uw verwachtingen voldeed. U moet begrijpen dat wij een boutique hotel zijn en u geen standaard hotelkamer kunt verwachten.
U heeft precies gekregen wat u geboekt had.
U spreekt over een ontbijt dat u niet gebruikt heeft. Als u de commentaren van andere mensen leest is dit juist ons visitekaartje. Wij bakken de broodjes zelf, altijd 4 zelfgemaakte confituren, charcuterie met diverse kazen, yoghurt , vers fruit, warme dranken , fruitsap, gerookte zalm, eitje.....
We begrijpen niet dat u zo iets dan durft te schrijven.
Bijkomend heeft het hotel prive parkeerplaatsen onder het hotel. Deze kosten 27.50 per nacht. Natuurlijk is dit 10 euro duurder dan elders, maar we hebben genoeg gasten die dit graag er voor over hebben. Het is toch fijn dat iedereen zelf mag beslissen waar ze willen parkeren, wij verplichten toch niemand iets?
Bijkomend was u de fruitsappen en yoghurtjes die uw kinderen besteld hadden vergeten afterekenen....
Wij adviseren u dan ook bij een volgende hotelboeking om eerst goed te informeren of het wel een hotel is dat bij u past. Wij weten ook dat wij niet aan ieders verwachtingen kunnen voldoen maar op alle commentaren sites van bijv booking.com ed dergelijk zitten wij nog steeds in de top drie. Dit zal toch voldoende moeten zeggen....
Vriendelijke groeten, Maarten

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2016 via mobile

Very nicely decorated both in the common areas and the rooms. Very convenient location close to everything and a very reasonable price for what is offered. I did not have breakfast so I cannot comment on this aspect. For sure will prefer it next time I visit this beautiful city!

Stayed: April 2016, travelled with family
Thank auteur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2016

The hotel is perfectly located in the center of Antwerp, yet is a quiet street. Very comfortable bed in a spacious, well decorated and clean room. The stairs in the property are steep so if you have problems climbing stairs, you might want to take this into consideration.

  • Stayed: March 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Irenere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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