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“wouldnt go back but great location”

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Hotel Diamonds And Pearls
Ranked #33 of 71 Hotels in Antwerp
uk
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“wouldnt go back but great location”
Reviewed 16 July 2011

Booked into this hotel for 3 nights and stayed in the " junior suite " . Firstly please dont book this hotel unless you are supremely fit !! reminded me of Anne Franks house . The room was in desperate need of TLC ! furniture was tired looking , bathroom was dated and the mirror was suitable only for a giant ! On the plus side the beds were very comfortable and the hotel is in a great location , in a lovely cobbled street with lovely restaurants and bars . The was no one around in the evening , bar was closed and the restaurant , apparently it was a flemish holiday . The staff on checking in and out where less than friendly . Overall a shame, could be a lovely hotel , as its in a great location but it appears to lack any direction .

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank sylvia92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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161 reviews from our community

Traveller rating
    61
    43
    23
    5
    29
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 July 2011

Finally arrived at hotel having driven and walked past it a few times as no clear sign outside. Was met by uninterested staff who seemed almost put out at our arrival! Was asked for payment before being shown rooms.
Rooms were certainly unique in their style. Beds extremely soft, so much so one teenager rolled of it in night.
There was mould around the bath.

Room Tip: Very narrow and steep staircase to rooms
See more room tips
  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank clomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Antwerp hotels

Cambridge
Level Contributor
119 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 24 March 2011

Liked: The location is excellent. We liked the decour of the bedroom, big chandeler and old fireman's helmet included! Breakfast was good, Cold meats, cheeses, boiled eggs, salmon, breads, cereals. Drinks were a bit patchy, some days you got pink champagne and others you didn't. Once you broke the ice with the staff they were friendly but they seemed too busy too often to build much rapport.

Disliked: Our room was tucked away at the back (room 5) and spread over 3 floors with the WC and shower on the 2nd and bedroom on the 3rd so hope you like stairs! To get to the room you have to walk through the restaurant (which is rather compact anyway) and squeez past inconviently placed tables.

Room was dusty, room service consisted of 'throw a couple of new towels in' and they forgot to lock the door everyday!- having said that, as it was tucked away and next to their office, the risk wasn't great...but still!

Staff were usually busy with the restaurant and so you did feel like a bit of an extra getting in the way. You also get a fair bit of noise as the restaurant wraps up towards the end on the evening (11-12ish), bottles being dumped, staff socialising etc...

Overall, is wasn't terrible but we've stayed in much much better for half the price. Antwerp is pricey and this wasn't a great deal more expensive than some out of town places and even hostels. Quite honestly-pay a bit more or try your luck elsewhere.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vapour84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 October 2010

Upon arrival we were told that there was no hot water in our room. We were told we could stay at an alternative hotel 15 mins walk from the centre. We had booked this hotel because of it's location, directly in the city centre. The Hotel Manager also said we could take the room with no hot water and with a small discount. We were unsure what to do so said we would think about it. In the meantime, the hotel advised that a plumber was coming to check the problem. We left our leggage at the reception and went to have a drink and to discuss our options.
After approx 1 hour we received a phone call from Diamonds and Pearls to say that they could not fix the water problem. With reluctance we decided we'd have to stay at the alternative hotel and decided to walk over there to see how it was. When we arrived (the IBIS) we immediately decided it was not the hotel for us. It was clean and tidy but with no character whatsoever, it was almost like a hospital room and not at all what we had in mind for a romantic weekend away.
I decided to call the D&P again to tell him we would take the room there and accept there would be no hot water. The Manager advised the room was no longer available because he had decided to start painting and decorating it - at 17.00 on a Saturday I find that very hard to believe. We believe the hotel was over booked and there was no room for us at all.
I would absolutely NOT recommend this hotel. The manager was a bare faced liar and doesn't know the first thing about customer service.
As a result we checked out of the IBIS (luckily without having to pay) and we checked in to the Hilton which I can thoroughly recommend.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OliviaHoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Vic. Australia
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 July 2009

When we reached Hotel Diamonds and Pearls we were not sure about it due to its extremely glitzy decor- hence the name. We were shown to our room up the extremely steep stairs and it was quite large, predominantly decorated in black with 2 huge mirrors a large bed and a black tiled bathroom!

Our bags were deftly transported up and down the stairs on arrival and departure by very fit staff members!

We soon settled in and found that it was very comfortable with maybe 2/3 other guests whom we rarely saw . Breakfasts were great and the Russian cook Tatiana? even cooked us eggs on our last day.

The hotel (B&B) is right in the bar/ restaurant district close to the Cathedral - not too noisy considering the area. No chiming beel etc!

It is a shame that the maid did not bother cleaning and servicing the room every day.
Otherwise this weird and wonderful hotel would have earned full marks from us!

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Quirindi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Diamonds And Pearls

Property: Hotel Diamonds And Pearls
Address: Pelgrimstraat 26, Antwerp 2000, Belgium
Region: Belgium > Flanders > Antwerp Province > Antwerp
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #33 of 71 Hotels in Antwerp
Price range (per night): ₹ 7,125 - ₹ 20,728
Hotel Class:2 star — Hotel Diamonds And Pearls 2*
Number of rooms: 18
Reservation Options:
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