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Reviewed 13 August 2018 via mobile

We stayed here for our 10 year wedding anniversary and couldn’t have asked for a better hotel. The staff were so attentive from the moment we walked through the door to the moment we left.
Nothing was too much trouble, they were very helpful in recommending restaurants, places to see and even went the extra mile in booking our excursions for us.
To make our anniversary special there was a bottle of bubbly and flapjacks bought to our room once we’d checked in.
We couldn’t fault this hotel and its fab location, we would highly recommend it, we wouldn’t think of staying anywhere else on our next trip to Amsterdam.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank MJR080808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gorka B, General Manager at Andaz Amsterdam Prinsengracht, responded to this reviewResponded 14 August 2018

Dear MJR080808,

Greetings from the beautiful city of Amsterdam!

First of all, congratulations on your 10 year anniversary! Wising you many more years to come.

Thank you for choosing the Andaz Hotel to celebrate such a special occasion. It is good to hear that my team exceeded your expectations and made your stay a very memorable one.

Please come and see us again should your travel plans include Amsterdam in the near future!

Warm Regards,

Gorka Bergareche
Cluster General Manager
Andaz Amsterdam & Hyatt Regency Amsterdam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2018

We arrived here late since our flight was delayed having taking a taxi from the airport which was 40 euros. Carolina checked us in and showed us to our room. The room was beautiful and so is the hotel! We loved it and felt very welcomed by everyone. Also, the food at the bar was sensational and all the bartenders were very friendly. In the morning, we had breakfast which was also great. Overall, we had a great time here and were very happy to stay here. It is not surprising that it is a five star hotel because the service gets five stars. We would love to return here again.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Europeantraveler0504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gorka B, General Manager at Andaz Amsterdam Prinsengracht, responded to this reviewResponded 14 August 2018

Dear Europeantraveler0504,

Greetings from the beautiful city of Amsterdam!

Thank you for taking the time to write a review regarding your recent stay here at the Andaz Amsterdam! I am delighted but not surprised to read that you had a amazing time and that our team made you feel very welcomed and special. I will ensure that Carolina will receive the special recognition! We are very lucky to have her on the team.

Please come and see us again in the near future.

Thank you so much!

Gorka Bergareche
Cluster General Manager
Andaz Amsterdam & Hyatt Regency Amsterdam


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Reviewed 9 August 2018

This was my second stay in the hotel, which coincided with the boisterous Canal Pride right outside the front door. The hotel went above and beyond to prepare for the crazy atmosphere and crush of people, providing two large viewing platforms as well as specialty snacks and drinks.

The decor of the rooms is very unique and inspiring, as is the lobby area. The bed is quite comfortable, while the closet was large enough to accommodate my bags and numerous days worth of clothing. The room and hotel provided a very welcoming atmosphere every time we returned from exploring the sun-baked city.

The location of the hotel is also very good, only a couple blocks away from three tram lines that run direct to Centraal Station. The hotel is in a somewhat quiet area, while being only a few minute walk away from endless shopping and dining options in all directions.

I will not hesitate to return here on my next visit to my favorite city in Europe, as it has proven to be an excellent base.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank downinit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gorka B, General Manager at Andaz Amsterdam Prinsengracht, responded to this reviewResponded 10 August 2018

Dear downinit,

Greetings from the beautiful city of Amsterdam!

We appreciate the great post to TripAdvisor. It is good to hear that you had an amazing time at the Andaz and were able to also experience the unique Gay Pride canal parade this year. Our location is indeed one that is loved by many of our guest. All shops and great restaurants are relativity close in proximity while we are still located in a quiet area.

We are tankful that you have chosen our hotel and look forward to welcoming you back in the ear future!

Kind Regards,

Gorka Bergareche
Cluster General manager
Andaz Amsterdam & Hyatt Regency Amsterdam

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Reviewed 9 August 2018 via mobile

Very nice hotel but the room fell way short - good location, nice lobby, enjoyed walking around the garden. BUT quite simply when you are paying $400/night the air conditioning needs to work. It’s that simple. When you’re told that the side of the hotel you were put in has known air conditioning issues my next logical question is why would you ever knowingly put me in a room that won’t go below 77 degrees. Really ruined the experience. Was deciding between this and the IC Amstel. Regretting our decision.

Date of stay: August 2018
Thank Travelinman51890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gorka B, General Manager at Andaz Amsterdam Prinsengracht, responded to this reviewResponded 10 August 2018

Dear Travelinman51890,

Thank you for taking the time to offer your valuable feedback regarding your recent stay with us. I am disappointed to read that your stay with us was not as expected. I would like to sincerely apologize for the inconvenienced experienced with the Air Conditioning. We did not anticipate the extreme hot whether in Amsterdam and due to this the cooling system was not able to function at its full capacity. I understand that this has caused you some unnecessary frustration and needless to say this has impacted your opinion of our hotel.

Again, I am so sorry and hope that your will give us another opportunity in the future to make up for the discomfort caused.

I remain at your service for any future requests.

Kind Regards,

Gorka Bergareche
Cluster General Manager
Andaz Amsterdam & Hyatt Regency Amsterdam


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Reviewed 31 July 2018

Very chic hotel, lovely staff, walking distance to everything. The hotel is on the canal and little away from all the noise, but walking distance.
The staff were super nice, very accommodating, they were very helpful in answering my questions and recommendations. You can get a free bikes from them, if you want to go biking. Breakfast was very fresh and tasty. You also get free happy hour with wine from 5-7, you also get free water and yummy cookies at the reception. The hotel has a beautiful and peaceful garden.
Enjoyed staying at this hotel very much!!

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Sharona007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gorka B, General Manager at Andaz Amsterdam Prinsengracht, responded to this reviewResponded 1 August 2018

Dear Sharona007,

Greetings from sunny Amsterdam!

I appreciate the great post to TripAdvisor and want to thank you for taking the time to share your positive experience with the world. I am glad to read that our friendly staff was able to make you feel very comfortable and that you enjoyed all of our guest amenities. I hope that you were able to hop on one of our bikes and ride along the beautiful canals!!

Once again, thank you so much for your kind words and look forward to serving you again.

Gorka Bergareche
Cluster General Manager
Andaz Amsterdam & Hyatt Regency Amsterdam

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