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Reviewed 28 October 2013

We had a room for three for a few days. The room was alright, the shower and bathroom were shared and sometimes we had to wait, but that's fine.

We had a room on the second highest floor, so the view from the balcony was great, especially in the month we went. However, the stairs were very narrow and it was tough bringing our luggage up. I'd suggest getting a floor on the lower levels.

Had a rather bad experience with the receptionist, she was really rude. Can't recall her name. We came in early, and had to bring our luggage down a flight of stairs and then carry it up again when it came time to check in - it was just 30 mins from check-in time (I understand the entire cleaning process, but my friend was feeling ill and really needed to lie down, but the receptionist was not understanding at all).

We did try to ask her several questions on service and so on, but she was not forthcoming and brushed us off like we were a hassle. Even after we checked in, she questioned us on which room we were staying in and whether we were actually staying there on the second day itself. She ruined our whole experience there, and it was our first time in Europe. The other receptionists were nice enough, though.

I have to admit, however, that the location was spot on, very central. Lots of eateries around the area, and very close to the train station.

Room Tip: Get a room on the lower floors.
  • Stayed: May 2013, travelled with friends
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2  Thank Calyn Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihaela B, Front Office Manager at Quentin Arrive Hotel, responded to this reviewResponded 2 November 2013

Thank you for giving us this review about your impressions. We apologies with the inadequate behavior of our colleague. This incident will be further discussed into a new customer service training with our colleagues.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2013

The room was small and we had to share a bathroom. But there was never any issue with the bathroom or shower.

We only stayed one night, and it was a nice place to stay. The bed was comfortable, the room was quiet and you really can't beat the location!

We really enjoyed our stay.

Room Tip: Steep stairs, no lift.
  • Stayed: September 2013, travelled as a couple
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1  Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013

We recently visited The Quentin Arrive, We have stayed in this hotel many times, very central location in Haarlem Straat area, everything is nearby from Popeyes Coffee shop, to No 42 Great snack bar selling the best Chicken in pita bread hot sauce ...lol ouch hehe also if you are a smoker..you are Allowed to smoke out of the bedroom windows, which is great, it does save you having to go up & down the very steep stairs, this time we had a 3rd floor room, not recommended unless you are young & very fit, difficulty in getting my case up the stairs, so I suggest trying to book a room on floor 1. Staff as always are helpful & friendly. Rooms are clean but basic. Much recommended to stay there.

Room Tip: Try booking a room on 1st floor
  • Stayed: September 2013, travelled as a couple
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Thank MrMrsDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihaela B, Front Office Manager at Quentin Arrive Hotel, responded to this reviewResponded 31 October 2013

Very happy to hear that after many years being our guest you still enjoy staying with us. This is the reward of our efforts of pleasing our guests.

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Reviewed 15 October 2013

This is a very convenient hotel to the train station at a reasonable price.As a single traveler, it was comfortable but it has two items you need to plan for. 1) It has a shared toilet and a shared shower on each floor. I never had a conflict even with the hotel full. 2) The hotel has no elevator and steep circular stairs. Luckily, one only has struggle up one time.
The staff is very friendly and helpful. Would I stay there again? Absolutely.
Phil USA

  • Stayed: October 2013, travelled solo
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Thank Phil k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2013

My 3 girlfriends and I stayed at the Quentin Arrive Hotel in Amsterdam, Sept 13-15, 2013. We found the hotel to be very well located, simple, clean, safe and welcoming.

What is beyond satisfaction is the following:

On the last day, I did the unthinkable! I forgot my Apple I-Pad (no security on it) on the Tram. When I arrived at the Quentin Arrive Hotel, the front office manager, Mihaela Balaceanu asked me what was wrong. I was so very upset to have forgotten my I-Pad (with all my grand-daughter photos). Ms. Balaceanu told me not to despair and she took my contact information. My friends and I left for Paris.

The following Monday, my husband received an email from Mihaela Balaceanu (the Quentin Arrive Hotel), saying that the Amsterdam Tram System called the hotel re my I-Paid. Ms. Balaceanu picked up my I-Pad and she sent it to me in Canada. I now have it!

Ms. Balaceanu not only went out of her way to help me out with my I-Pad, she restored faith in me that we still have honest and caring people in the world.

I am recommending people of ALL ages to stay at the Quentin Arrive Hotel located at Haarlemmerstraat 65, 1013EL Amsterdam, Netherlands.

Sincerely
Henriette Carveth – Toronto - Canada

  • Stayed: September 2013, travelled with friends
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Thank Henriette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihaela B, Front Office Manager at Quentin Arrive Hotel, responded to this reviewResponded 13 October 2013

Thank you very much for your kind words and for the high score you reviewed Quentin Arrive.
I was not thinking that I am doing something special by giving a hand with the i-Pad. I am happy I could help. It was a real pleasure having you and the others charming ladies as our guests.Warm greetings.

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