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“Smelly room - not acceptable” 2 of 5 bubbles
Review of De L'Europe Amsterdam

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De L'Europe Amsterdam
Ranked #15 of 362 Hotels in Amsterdam
Certificate of Excellence
UK
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Smelly room - not acceptable”
2 of 5 bubbles Reviewed 30 July 2012

I made a booking for 2 deluxe rooms, both were very disappointing for a 5 star hotel. The first room, number 432, had an unacceptable smell of sewerage - which was very odd as it wasn't from the bathroom and the room is well above the canal. Opening the tiny attic window did nothing to clear the smell. I asked Robert, the staff member who showed us to our room, for another room. He agreed that it was necessary said he would deal with it straight away. The second room reserved for us was also unacceptable. Number 322 looked into a glassed-over central courtyard giving a very claustrophobic feeling. Very little natural daylight or view of the sky and no chance to open the window for fresh air.
We waited for a hour then called reception to ask them for an update on changing rooms. The front desk did not know about our request but told us that as the hotel was fully booked we could not move rooms unless we were willing to pay and additional 150Euros per room per night. Confusing and contradictory. The hotel were not willing to send someone to check the problem with the smell in the room nor were they willing to move us from an unacceptable room at their cost. Not what you expect from a 5 star hotel. The staff should feel ashamed that they treat customers so badly. I won't ever return to this sub-standard hotel.

Room Tip: Avoid rooms 432 and 322
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  • Stayed July 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Milouxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeLeurope, Front Office Manager at De L'Europe Amsterdam, responded to this review, 1 August 2012
Dear guest,

Thank you very much for your feedback.
I am truly sorry to read that your stay with us did not meet your expectations and that the service received was not the one we like to pride ourselves with. I am surprised to read that a manager was not made aware to address your area of discontent about the odour in the room, which to me sounds like it could have had something to do with the air conditioning unit.
The room with courtyard view was allocated with best intentions since your reservation stated that a quiet room was desired.
You are absolutely right that your feedback should have been dealt with in a more gracious manner and there is no excuse that you could not have moved rooms durning your entire 3 day visit.
I kindly ask you to email me directly should you wish to discuss this matter in further depth.

Kind regards,

Jeroen Bronsveld
jbronsveld@leurope.nl
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,392 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (315)
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English first
Amsterdam, The Netherlands
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 28 July 2012

Nice hotel, cosy, stylish with that french/dutch touch. The location (as their brasserie's terrace) is sensational. The hotel consists of more buildings attached together, so around every corner there is another surprise. One more tip: great thee menu!

Room Tip: take a view on the water. hey, your in amsterdam!
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  • Stayed July 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mister M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norge
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 July 2012 via mobile

Nice rooms and large bed. Nice finish to things. It is certanly the best hotel in town. Friendly staff but they are slightly cocky they forgott to bring me coffee at breakefast when ordered. Listed the wrong roomservice meny when asking.
Charged me twice for the room and when contakting them they gave back 32€ so i had to contakt them twice to corekt them. But this is the best hotel i have stayed and i Will come back soon, the staff is trained good and are polite.

Helpful?
1 Thank Tobbis78
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Dublin, Ireland
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 27 July 2012

We recently stayed at the recently renovated L'Europe in Amsterdam. This timeless hotel overlooking the river and canals is a gem. All the flair and beauty of 19th century with a modern 21st century interior and amenities. Our room had a balcony overlooking the river. It was just perfect. Staff are just wonderful and in my opinion, are the best in Amsterdam. I loved the terrace for lunch and the cocktail bar after a day wandering around the city. Room service was literally instant and everything hot ! We will be passing through Amsterdam in a couple of months time so we will stay here again for sure.

Room Tip: Get a room overlooking the river facing south - west.
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  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lightofhope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
286 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 bubbles Reviewed 24 July 2012

I arrived early after an exhausting flight from NY knowing the room may not be ready. My luggage was stored for me while i went to walk around. I returned around 2pm, and the room still was not ready which was disappointing. Finally, i was shown my room after a brief tour only to find it very small. It has a nice view of the canals from one small window. The staff did follow my request for a quiet room, away from elevators. This is probably the smallest room i have ever slept in and i find it hard to accept in such a high level hotel. The bathroom is very luxurius and large with heated floor but no double sinks. There is a Nespresso coffee machine which is great and the iPad is great too. The Concierge by the name of Eel, correct my spelling, is superb, warm, helpful and wonderful. He guided me on some wonderful walks, recommended places to eat, lent me books of Amsterdam etc. Other staff is great but not as helpful as that man. Now, problems..... On my first day in the hotel, i found 4 flies in my room. They were going crazy above my head. How could housekeeping allow this to happen? Called front desk and was told to wait or someone. After several min, i called back bc noone showed up. This is when the wondeful Concierge showed up and managed to get rid of 2 flies. He arranged for an insect zapper or me so i could kill the remainng flies. The room is clean but not as it should be. Wood floor areas are dusty and dust balls stuck to my suitcase. Tables are dusty also. Housekeeping is inconsistent. On my first day, i had no bath mat, dont dusturb sign, hand cream and body scrub. On second day, i got some of the bath amenities but not all and the room was cleaned very late at 2pm. On the 3rd day, i got all the amenities and finally the dont disturb sign. In this level hotel, housekeeping should be superb. In all, i think this hotel is overpiced so beware of the high prices especially for the tiny rooms.

  • Stayed July 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank agnes9971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeLeurope, Front Office Manager at De L'Europe Amsterdam, responded to this review, 26 July 2012
Dear Agnes,

Thank you very much for having taken the time to give us detailed feedback on your recent visit to De L'Europe. Your compliments on the design of the hotel are also much appreciated!
I am very sorry to read that you found your room to be on the small side. All are rooms are unique in size and design and we will always do our utmost best to address an area of discontent when being made aware.
I am pleased to read that our Head Concierge, Eef has made such a positive contribution to your stay. Your comments about the room cleanliness have been passed on to our Executive Housekeeper who will investigate and address the matter. It is our policy to have all rooms double checked by Supervisors on a daily basis. Please accept our apologies for the inconsistancy experienced.
Agnes, I hope we will get the pleasure to welcome you back at some point in the future. Please contact me directly when this time comes in order for me to personally ensure that you will be well looked after.

Warm regards,

Jeroen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about De L'Europe Amsterdam

Property: De L'Europe Amsterdam
Address: Nieuwe Doelenstraat 2 - 14, 1012 CP Amsterdam, The Netherlands
Region: The Netherlands > North Holland Province > Amsterdam > Red Light District (De Wallen)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Amsterdam
#6 Spa Hotel in Amsterdam
#6 Family Hotel in Amsterdam
#11 Luxury Hotel in Amsterdam
#14 Romantic Hotel in Amsterdam
Price range (per night): ₹ 24,289 - ₹ 58,464
Hotel Class:5 star — De L'Europe Amsterdam 5*
Number of rooms: 111
Official Description (provided by the hotel):
In the heart of Amsterdam, in walking distance of the plush 19th century Museum Quarter, the pinnacle of sophistication and cultural bohemia with the Rijksmuseum, the Stedelijk Museum and Van Gogh Museum and with its prime location on the banks of the Amstel river, De L'Europe is synonymous with Dutch rich history. Since the first official opening in 1896, De L'Europe has been favored by Amsterdam's elite and the hotel continues to attract the world's most celebrated names. Experience and explore a unique entrée into the Amsterdam of yesterday and today by arriving at De L'Europe. Admire true replicas from the Dutch Masters like Frans Hals and Rembrandt van Rijn in the Promenade whereas replicas of Dutch Masters like Jan Steen, Johannes Vermeer and Floris van Dijck decorate the walls of the rooms and suites in the historical Rondeel building. Adjacent to the hotel, the suites at the contemporary Dutch Masters Wing offer a selection of modern colors that form the basis for replicas of Dutch Masters like Pieter Codde and Pieter Saenredam. Guests may enjoy culinary highlights at the two Michelin-star rated Bord'Eau Restaurant Gastronomique, the casual chic Hoofdstad Brasserie with an international twist and Hèt Terras, the city's most popular Summer hotspot overlooking the buzzling city center of Amsterdam, complemented by exclusive wines from the private wine cellar 'Les Caves De L'Europe'. Kick back and relax at the Amsterdam's inspired gentlemen's pub Freddy's Bar to sample a traditional Heineken beer or sip on one of the signature cocktails. To complete your Amsterdam experience, indulge yourself with one of the bespoke beauty treatments at the Spa & Wellness 'Skins Institute - De L'Europe'. Feel at home in an iconic 19th century treasure and be surrounded by cultural heritages while exploring a modern vibrant city. ... more   less 
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Also Known As:
De l`Europe Amsterdam Hotel Amsterdam
Hotel De l Europe
De l Europe Hotel

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