I made a booking for 2 deluxe rooms, both were very disappointing for a 5 star hotel. The first room, number 432, had an unacceptable smell of sewerage - which was very odd as it wasn't from the bathroom and the room is well above the canal. Opening the tiny attic window did nothing to clear the smell. I asked Robert, the staff member who showed us to our room, for another room. He agreed that it was necessary said he would deal with it straight away. The second room reserved for us was also unacceptable. Number 322 looked into a glassed-over central courtyard giving a very claustrophobic feeling. Very little natural daylight or view of the sky and no chance to open the window for fresh air.
We waited for a hour then called reception to ask them for an update on changing rooms. The front desk did not know about our request but told us that as the hotel was fully booked we could not move rooms unless we were willing to pay and additional 150Euros per room per night. Confusing and contradictory. The hotel were not willing to send someone to check the problem with the smell in the room nor were they willing to move us from an unacceptable room at their cost. Not what you expect from a 5 star hotel. The staff should feel ashamed that they treat customers so badly. I won't ever return to this sub-standard hotel.
- Official Description (provided by the hotel):
- In the heart of Amsterdam, in walking distance of the plush 19th century Museum Quarter, the pinnacle of sophistication and cultural bohemia with the Rijksmuseum, the Stedelijk Museum and Van Gogh Museum and with its prime location on the banks of the Amstel river, De L'Europe is synonymous with Dutch rich history. Since the first official opening in 1896, De L'Europe has been favored by Amsterdam's elite and the hotel continues to attract the world's most celebrated names. Experience and explore a unique entrée into the Amsterdam of yesterday and today by arriving at De L'Europe. Admire true replicas from the Dutch Masters like Frans Hals and Rembrandt van Rijn in the Promenade whereas replicas of Dutch Masters like Jan Steen, Johannes Vermeer and Floris van Dijck decorate the walls of the rooms and suites in the historical Rondeel building. Adjacent to the hotel, the suites at the contemporary Dutch Masters Wing offer a selection of modern colors that form the basis for replicas of Dutch Masters like Pieter Codde and Pieter Saenredam. Guests may enjoy culinary highlights at the two Michelin-star rated Bord'Eau Restaurant Gastronomique, the casual chic Hoofdstad Brasserie with an international twist and Hèt Terras, the city's most popular Summer hotspot overlooking the buzzling city center of Amsterdam, complemented by exclusive wines from the private wine cellar 'Les Caves De L'Europe'. Kick back and relax at the Amsterdam's inspired gentlemen's pub Freddy's Bar to sample a traditional Heineken beer or sip on one of the signature cocktails. To complete your Amsterdam experience, indulge yourself with one of the bespoke beauty treatments at the Spa & Wellness 'Skins Institute - De L'Europe'. Feel at home in an iconic 19th century treasure and be surrounded by cultural heritages while exploring a modern vibrant city. ... more less
- Reservation Options:
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- Also Known As:
- De l`Europe Amsterdam Hotel Amsterdam
- Hotel De l Europe
- De l Europe Hotel