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“Nice property with serious flaws”

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Radisson Blu Hotel, Amsterdam
Ranked #54 of 372 Hotels in Amsterdam
Certificate of Excellence
GreenLeadersGold level
Reviewed 8 September 2017 via mobile

We stayed here as extension to our Viking River cruise on the Rhine River. Hotel was a short van ride from the ship. It is neat, clean and has a very nice restaurant. We arrived at 9:30 AM and, of course, the room was not ready. Once we got to the room it was spacious and well appointed.

So, why only 3 stars. First, other than allowing folks to check their luggage with the Concierge, there were no provisions for several dozen people showing up in the morning. Given that Viking does this on a weekly if not daily basis, I expected at least a conference room or some place set aside for people to check email, maybe get some water and light refreshments. Nada. We were left to fend for ourselves with only directions to the toilets and free maps of the city which I considered a strong hint to not hang around the lobby too long. I've been in the same situation in other places with other cruise lines and hotel chains and we were treated as valued guests not as a problem so the short shift here was unexpected.

Second, the room's bathroom is dangerous. The shower is in the tub, not unusual, but the lip of the tub is 2.5 ft high making getting into and out of the shower an exercise in low hurdles. Plus there are no safety bars to grab onto to steady one's self while doing so. AND the tub bottom is not non-skid so it gets very slippery when wet and soapy. Together, these conditions present a serious slip/fall hazard, especially for the age range of the typical Viking passenger. I realize this isn't uncommon in Europe but considering it's an American Hotel chain and that Viking caters to an almost exclusively American clientele, I was expecting a bathroom that meets 21st Century safety standards.

My summation is that the only reason to stay here is because it comes with the Viking extension package. If you have a choice, consider other options.

Stayed: September 2017, travelled as a couple
1  Thank Al R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrPGadet, General Manager at Radisson Blu Hotel, Amsterdam, responded to this reviewResponded 13 September 2017

Dear Al R,

Thank you for this detailed constructive feedback. I am sorry to read we were not able to meet or exceed your expectations. Your feedback will be taken into consideration during our evaluation with Viking and your comments in relation to safety are instantly used to improve where needed. Thank you for taking the time to write this and for staying with us during your Amsterdam experience.

Best Regards,

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31 - 35 of 3,339 reviews

Reviewed 8 September 2017 via mobile

I went with my fiance for his 31st birthday, i made the hotel aware about that, and they prepared a very special surprise for him, including a handwrited note and a veri nice card very personalised what made us feel special. I cant remember the name but the blonde lady at check-in was very nice and extremly helpful with directions and recomendations.

The hotel facilities were great, amazing design, very cool the underground conected buildings, very good breakfast, very nice staff and very clean.

I can't find any negative point, highly recommended, if we come back to Amsterdam we will repeat for sure.

Stayed: September 2017, travelled as a couple
Thank Paulanister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrPGadet, General Manager at Radisson Blu Hotel, Amsterdam, responded to this reviewResponded 13 September 2017

Thank you so much for your detailed feedback about your stay. We are lighted to read we were able to impress you and that you would highly recommend us! I will make sure the reception team is made aware of your appreciation and we rally look forward to your return.

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Reviewed 7 September 2017

The hotel is located right at the center of the city and walking distance to many must see places in Amsterdam.
The lobby is kind of old looking and musty, but the room was renovated with modern feel and very clean.
The staff was very professional and helpful. We arrived early in the day and the front desk made everything possible to give us a room as soon as possible.
The morning staff was great as well, very polite, helpful and professional.
The only person who had nasty attitude was a woman working at the bar at night (don't recall her name), very unpleasant and rude person.
Overall a pleasant stay and will use it again in the future.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank TheKritk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrPGadet, General Manager at Radisson Blu Hotel, Amsterdam, responded to this reviewResponded 8 September 2017

Dear TheKritk, thank you for your feedback and for taking the time to write so detailed about your experience. We are delighted to read that you enjoyed your stay. I will make sure that your kind comments about the friendliness staff will be shared with the team. I promise you that your comment about attitude of bar staff will be addressed. We are looking forward to your next stay with us.

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Reviewed 7 September 2017

Well apointed room, excellent breakfast with good choices, central to tourist attractions, ie. the red light district, restuarants and the lovely canals. Staff were very pleasant and helpfull. We stayed in a room just above the surrounding buildings and it was very quiet. Bathroom was on a lower level to the main area with about six steps to lift up cases, could be a struggle if cases are heavy.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank dcbeare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrPGadet, General Manager at Radisson Blu Hotel, Amsterdam, responded to this reviewResponded 8 September 2017

Dear Dcbeare, thank you for taking the time to rate our property. We are delighted about your positive and constructive feedback. We hope you will consider us again on your next visit to Amsterdam.

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Reviewed 6 September 2017

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu
Thank Elina R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MrPGadet, General Manager at Radisson Blu Hotel, Amsterdam, responded to this reviewResponded 7 September 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Radisson Blu Hotel, Amsterdam

Address: Rusland 17, 1012 CK Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Red Light District (De Wallen)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Amsterdam
#26 Business Hotel in Amsterdam
#27 Family Hotel in Amsterdam
#38 Luxury Hotel in Amsterdam
#44 Romantic Hotel in Amsterdam
Price Range: ₹ 13,243 - ₹ 34,677 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Hotel, Amsterdam 4*
Number of rooms: 252
Official Description (provided by the hotel):
Unique Hotel Complex incorporating 17th & 18th-century merchant houses with newer buildings. ... more   less 
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Also Known As:
Radisson Blu Hotel, Amsterdam Hotel Amsterdam
Radisson Amsterdam
Amsterdam Radisson
Radisson Sas Amsterdam

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