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Reviews (2,324)
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All reviewsprivilege roommetro stationnice hotelminute walkamstel rivershuttle servicepublic transportstayed here for one nightbusiness tripper daybreakfast was excellentmini barcentreeurostaxiraiaccor
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Reviewed 11 December 2017

After a long trip I was very tired once I got to the hotel but was instantly well looked after by friendly staff who checked me in, as a gold member, offered me drinks, snacks while I wait to be checked in. Once checked in he explained everything to me inc Wi-Fi codes (which was free and fast). My room was on 8th floor overlooking river and city line views which was great, and the room very cool funky and stylish design and very comfortable. I eat food in the hotel, I must say I have eaten many veggie burgers in my time by the one I had at Mercure was amazing! Very tasty. All staff were very friendly and always available. Breakfast was delicious. Metro to Amsterdam was about 12-15 mins, trains every 8-10 mins I would say, (M51). Would love to stay here again soon, I would recommend highly for people who want to visit Amsterdam but not be in ‘the thick of it’ and easy access to other attractions like museums etc.

Room Tip: river view room
  • Stayed: December 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Dr_Illson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenskevanHoof, Management Assistant at Mercure Hotel Amsterdam City, responded to this reviewResponded 15 December 2017

Dear Dr Illson,

What a pleasure to read you have had such a pleasant stay with us. It is reviews like this we as team strive for. On behalf of the entire team thank you for your compliments. We are looking forward to welcoming you again in the future!

Sincerely,
Renske van Hoof

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Reviewed 7 December 2017 via mobile

Efficient check in/out, all invoices sent direct to your email account, good Wi-fi that doesn’t drop out all the time and servings excellent food until 10pm.

Ticks all the boxes for a quick business trip. Uber from the airport was just €25 and 20mins, my meeting was in the Amsterdam Zuid area so perfect location, not sure how long it would take to get central.

Rooms very spacious, my only gripe was no charging facility next to the bed.

Very cool looking hotel inside, would stay again for business or pleasure

Stayed: December 2017, travelled on business
Thank grv89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenskevanHoof, Management Assistant at Mercure Hotel Amsterdam City, responded to this reviewResponded 15 December 2017

Dear Guest,

Thank you for the great review of our hotel! Thanks for your tip on the charging options next to the bed. We are currently working on updating all rooms with charging cubes.
We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Renske van Hoof

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Reviewed 5 December 2017

Visited in the early summer 2017. The lobby is stunning with abstract art and prints all over. It was lovely to walk in and see. Check in was swift and the gentleman at the check in desk (forgot his name) offered us a room on a higher floor so we could make the most of the views the hotel had to offer. Unfortunately it was a Bollywood themed room which was just too colorful for our liking. We were then provided with the key to our original room and found the room to be pleasant, clean and as expected.

Travelling to and from the town consisted of one train and one tube. not a problem for us as we were travelling without the kids and bought a pass for the weekend which stopped us using taxis.

All round it was a nice hotel but a bit of a journey into the city centre. Would not return as the city centre is where we spent most of our time and would do if we return.

  • Stayed: June 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank nleo69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenskevanHoof, Management Assistant at Mercure Hotel Amsterdam City, responded to this reviewResponded 15 December 2017

Dear Guest,

Thank you for taking the time to fill out a review for our hotel! We are glad that you enjoyed your stay.

Sincerely,

Renske van Hoof

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Reviewed 4 December 2017

  • Stayed: November 2017, travelled with friends
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
RenskevanHoof, Management Assistant at Mercure Hotel Amsterdam City, responded to this reviewResponded 15 December 2017

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Reviewed 1 December 2017

I rarely write reviews for a business trip/hotel, but there are two members of staff who deserve a special mention at this hotel following my two nights there 27 & 28 Nov. Xadim on reception is a credit to the hotel as a excellent ambassador, in his welcome to those just arriving with his friendliness and politeness and a sense of humour at check in! And Michael, the Head of Conference Management who went out of his way quite late into the evening to ensure our event would be the success we needed it to be. Thank you both - all the staff were friendly and helpful and my stay most pleasant. Thank you

  • Stayed: November 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank London_UKBean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenskevanHoof, Management Assistant at Mercure Hotel Amsterdam City, responded to this reviewResponded 15 December 2017

Dear Mr. Bean from London,

On behalf of Xadim and Michael I would like to thank you for taking the time to share your generous compliments. We are aware that both gentleman are real treasures in our team.

Will we see you again soon?

Sincerely
Renske van Hoof


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