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All reviews privilege room metro station nice hotel minute walk shuttle service amstel river stayed here for one night public transport business trip per day breakfast was excellent mini bar centre euros taxi rai accor
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Reviewed 25 October 2017 via mobile

Lovely clean hotel, room size perfect, with safe, coffee and tea etc. The staff make this hotel and were friendly, welcoming and couldn’t do more for me, very impressed. Location was fine for a business function in the hotel, but I wouldn’t stay here if I was sightseeing in Amsterdam as it felt quite a long way out by taxi.

Stayed: October 2017, travelled on business
Thank Anna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2017 via mobile

Nice and modern hotel with pleasant rooms. The breakfast was plentiful and good. Close to the Metro. Free shuttle to Metro in the morning.
Close to Postillion conference Center. Nice staff and a cozy bar.

Stayed: October 2017, travelled on business
Thank NPTveranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017 via mobile

We stayed in a business room; which was very nice decorated. The only thing we had to complain about was the heating of the room. It was way to hot and the air con was not in use. The staff is extremely nice and helpful! We tried out the hotels restaurant twice for dinner and the food is great. They exchange the menus weekly. Breakfast is also really good, especially the croissants. Although the hotel is located approximately 5km from Amsterdam old city we didn’t se the distance as a huge problem. Public transportation is easy and well working. You can’t walk to all attractions no matter where you stay.

Stayed: October 2017, travelled as a couple
Thank Thomas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017

we arrived for a two night stay to be greeted by a lovely girl until we had to give a card for pre-authorisation when I noticed there was nearly €100 extra on the amount I asked what this was for and was told it was for breakfast and would be refunded after check out if we did not have breakfast there, which we didn't card still not refund. My other complaint was we went to the bar to have lunch we waited at least 10 min before we got a menu, the Amsterdam city marathon was on but the bar had only about 10 customers, we waited another 30min at the bar trying to order but no one came near us so we left, there were two staff member behind the bar and a manager came to help with the big rush of 10 people and still did not serve us. We complained to the front desk on our way out but it fell on deaf ears. Some of the staff at this hotel were lovely and very friendly others not so much

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank dal2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

After a long flight to Europe the last thing that you need is a disappointment at your hotel; especially if you are a Platinum member who supports the Accor brand.

On arrival we checked the address with our driver as this was far from "Amsterdam City" - a very long way out adjacent to a business park.

I will not bore you with details; however we found the "new" room provided in B Tower was nice and new but so small we could not open suitcases without putting them on the bed; the bathroom was "cassette" style - similar to an Ibis Budget hotel.

We changed rooms easily enough, however the older room in A Tower hadn't been finalised from a cleaning perspective - the bathroom had remnants of the guests before us; the bedroom was set up with the lounge rolled out as a second double bed (?) and the main bed came equipped with a torn top sheet. All very impressive at 10PM at night.

So there was no welcome drink, no bottled water and when we questioned the situation we were basically shrugged at the next morning! The attitude was basically "bad luck - tell someone who cares!"

The whole situation was saved by the great bar staff who were incredibly professional - quite amazing and from our perspective saved the whole stay!

The food was good - but be prepared for large numbers of guests at breakfast sittings.

In over 5 years this was perhaps the worst Accor experience that I have had and we stay up to 60 nights a year. Primarily the young front counter staff are quite short on delivering hospitality; we felt shrugged off rather than engaged; however this is more a management issue than a Mercure brand problem.

We hope that the rest of our European stays with Mercure Hotels does not go the same way as this stay did!

Room Tip: Book a "Privilege" floor room and perhaps avoid being disappointed with a very small standard room!
  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank IanW-QLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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