After a long flight to Europe the last thing that you need is a disappointment at your hotel; especially if you are a Platinum member who supports the Accor brand.
On arrival we checked the address with our driver as this was far from "Amsterdam City" - a very long way out adjacent to a business park.
I will not bore you with details; however we found the "new" room provided in B Tower was nice and new but so small we could not open suitcases without putting them on the bed; the bathroom was "cassette" style - similar to an Ibis Budget hotel.
We changed rooms easily enough, however the older room in A Tower hadn't been finalised from a cleaning perspective - the bathroom had remnants of the guests before us; the bedroom was set up with the lounge rolled out as a second double bed (?) and the main bed came equipped with a torn top sheet. All very impressive at 10PM at night.
So there was no welcome drink, no bottled water and when we questioned the situation we were basically shrugged at the next morning! The attitude was basically "bad luck - tell someone who cares!"
The whole situation was saved by the great bar staff who were incredibly professional - quite amazing and from our perspective saved the whole stay!
The food was good - but be prepared for large numbers of guests at breakfast sittings.
In over 5 years this was perhaps the worst Accor experience that I have had and we stay up to 60 nights a year. Primarily the young front counter staff are quite short on delivering hospitality; we felt shrugged off rather than engaged; however this is more a management issue than a Mercure brand problem.
We hope that the rest of our European stays with Mercure Hotels does not go the same way as this stay did!
- Official Description (provided by the hotel):
- The Mercure Hotel Amsterdam City is an entirely non-smoking, modern 4 star hotel. Situated in the south of Amsterdam, close to the Amsterdam RAI Event Centre and just 15 minutes away from the centre of Amsterdam. The hotel is close to the A2 and A10 motorways and just 15 km from Schiphol Airport.The hotel offers modern rooms, free WIFI-access, a breakfast restaurant L"Ambiance,a la carte restaurant La VOC, a bar, 14 meeting rooms and leisure facilities including a modern fitness centre, sauna and steam room ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Accorhotels.com, Prestigia, Agoda, HotelQuickly and TripOnline SA so you can book your Mercure Hotel Amsterdam City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mercure Amsterdam