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“Excellent hotel, bad location”

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Sofitel Legend The Grand Amsterdam
Ranked #14 of 372 Hotels in Amsterdam
Certificate of Excellence
GreenLeadersBronze level
Reviewed 11 September 2017

My mom and I stayed at the Sofitel Legend post-cruise. We were on a Rhine river cruise with Uniworld, and wanted to end our trip with the same luxury standard as we had experienced onboard the ship. The hotel itself is beautiful, from abundance of fresh flowers in the lobby, to offering of Hermes toiletries in the bathroom. It is a very nice property indeed. We had breakfast included in our room rate. To our disappointment, the service was slow (even though they were never busy and with plenty of staff on hand), the food available for buffet was very limited in variety. The asian dishes on their a-la-carte menu were plain weird. The only thing I truly enjoyed was the Norwegian style eggs Benedict, with smoked salmon, delicious! We had a double room facing the canal, loved the high-quality linens, slippers, complimentary water and large bathroom. However the room itself is very small, and our beds were single beds. At home, I have a king bed to myself. Yes I know it is Europe and everything is smaller. So I don't count it against the hotel. The only thing I really dislike is the location of the hotel. There's a marijuana coffee shop right next door to the hotel, the the red-light district is just behind the property. So you get largely undesirable tourists coming to the area seeking those particular services. On our way out from the hotel one day, we witnessed a street flight right outside the hotel, which ended in one person been taking to the hospital. For our later part of the trip in Amsterdam (after visiting Spain), we stayed at the Hilton Amsterdam, in the Apollolan area, which is such an elegant and peaceful retreat, a world of difference from the Sofitel. I did enjoy the excellent service at the Sofitel from all the staff I've encountered, from the front desk, bell desk to housekeeping. A special shoutout to the concierge desk, who managed to get us same-day tickets to visit the Ann Frank museum. (Sorry I forgot the name of the staff who helped us, he has glasses and a bit more senior than the rest of the concierge staff). Overall, though the hotel itself is wonderful, regrettably, because of its location, I would not stay there again.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank SasaMommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Remco G, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded 14 September 2017

Dear guest,

I would like to thank you for sharing your experience on Tripadvisor.

We appreciate your kind words and will use your criticism as a tool to improve ourselves where needed. Please note that due to the historical nature of our building, all our rooms slightly differ in size and design...but then again the history enhances the character of the hotel.

We hope to welcome you back in the near future.

With kind regards,
Remco Groenhuijzen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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36 - 40 of 2,655 reviews

Reviewed 10 September 2017

Best location and best hotel in Amsterdam. We travel to Amsterdam every year and we just found our new home away from home-we will only stay here from now on! Try the suite with your own private entrance-its pure luxury

Room Tip: suite 713 it has your own entrance onto the street
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jacqueline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Remco G, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

With kind regards,
Remco Groenhuijzen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

We arrived at The Sofitel for a 6 night stay! Hotel room overlooking the canals was lovely, well equipped! First night was a bit strange to say the least...after going to the Bistro for dinner we could not find anything healthy on the menu, so the waitress brought us the menu from bridges restaurant fine dining! $25EU for the smallest plate of vegetarian kohlrabi- we didn't go to The Bistro to have fine dining! Breakfast were really good every day! We never had lunch or dinner in the hotel again as selection was very poor!
Staff were friendly and professional
On the 2nd last day we noticed we had $468Au withdrawn from our credit card and the next day another $699au deducted! We went to reception as we thought our account had been hacked!! (We had fully paid our accommodation prior to arriving) we were told after quite a delay that both amounts were deducted - well not deducted but held in case we spent more around the hotel!! If a hotel is going to take $'s from your credit card. It would only be polite to say....we are holding $'s x amount for incidentals!!
All else around the hotel was lovely!
If we went back to Amsterdam we would stay again at The Sofitel was the best hotel in the city centre, but we would know what to expect!
There are many many healthy eateries for vegetarians very close! There was one night that we fancied staying in and thought we would order room service. Nothing on the list that suited us! We thought a vegetarian pizza without cheese..but the pizzas were 'packet pizza' already made up....5 star hotel?
Lots of fantastic things to do! Even bike riding amongst the locals! Great museums!

Room Tip: Rooms overlooking canals noisy at night! We don't like air conditioning so left window open! Clo...
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Jenny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Remco G, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded 3 weeks ago

Dear Guest,

It is a pleasure to read that you have enjoyed your stay with us, and I would like to assure you that your constructive feedback is taken seriously and that we will follow up on your feedback regarding our Restaurants and our menu. Actually I am happy to inform you that we have a new menu in our Le Petit Bistro with improved vegetarian and healthy options. Hopefully you will provide us with a second change in the near future to prove ourselves a better host.

Kind regards,

Remco Groenhuijzen
General Manager

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Reviewed 6 September 2017 via mobile

If you have never been here, do yourself a favor and indulge yourself.
A very special place.
If you only spend one night, it will be memorable.
Wonderful location with 5star service and food.
Soft, luxurious beds, towels soaps and toiletries.

Stayed: September 2017, travelled as a couple
1  Thank Gkleiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Remco G, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you for sharing your most kind words on Tripadvisor. We hope to welcome you back in the near future at Sofitel Legend The Grand Amsterdam.

With kind regards,
Remco Groenhuijzen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

You go to The Grand Amsterdam because it is located in the heart of Amsterdam, you want great service and you can appreciate some history. Upon asking the concierge we were given a brief tour of the building where we were inform of the buildings vast history going back to the 13 or 14 century. Like most historic building, it wasn't originally built as a hotel. I believe the Sofitel was originally a convent, or two convents. So yes, its layout is choppy and the rooms tend to be bit smaller. But I don't think it would be possible to take a centuries old building and make it anything other than the georgous creation that it is. The people there were incredibly friendly. They helped us book restaurants, tours a river tour. They were just amazing. The hotel is in a great location center to much of what people want to see in Amsterdam. Amsterdam is an extremely vibrant city. People come here to have fun. So if you are concerned about noise, request the highest floor possible. We were there for 2 days which is never enough time. But we will be back and we will go back to the Grand Amsterdam.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Remco G, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded 7 September 2017

Dear guest,

It is a pleasure to read your lovely review and your words are very encouraging for the entire team, thank you ! It is indeed due to the historical nature of our buildings that all rooms slightly differ in size and design...but that makes our hotel so special.
With regards to the history, we offer a daily historical tour of the hotel for in-house guests, telling you all about the history and more...

We hope to welcome you back to Sofitel Legend The Grand Amsterdam soon.

With kind regards,
Remco Groenhuijzen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Legend The Grand Amsterdam

Address: Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Red Light District (De Wallen)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Amsterdam
#7 Family Hotel in Amsterdam
#8 Business Hotel in Amsterdam
#8 Romantic Hotel in Amsterdam
#10 Luxury Hotel in Amsterdam
#26 Green Hotel in Amsterdam
Price Range: ₹ 21,645 - ₹ 65,705 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend The Grand Amsterdam 5*
Number of rooms: 177
Official Description (provided by the hotel):
SOFITEL LEGEND THE GRAND AMSTERDAM.Furnished with French elegance and grandeur, the hotel welcomes a variety of visitors, from the trendy Amsterdam elite to royal brides or famous international movie stars. In each of the rooms, the restaurant, the hallways and the beautiful garden terrace, design and history captivate and seduce everyone into visiting. ROOMS & SUITES.Sofitel Legend The Grand Amsterdam offers 177 spacious rooms, including 52 luxurious suites, amongst which 14 individually designed Suite Apartments: lodgings in 17th century canal houses. The rich history of the hotel is, as naturally, incorporated into the new architectural details in many ways. WELL BEING.Access to the relaxing SoSPA is complimentary for all hotel guests. It is the ideal place to unwind and pamper yourself. SoSPA houses an indoor heated swimming pool, a private Turkish steam bath, a Jacuzzi, a sauna, private treatment rooms and a SoFIT fitness area. INSPIRED MEETINGS.The 17 fully equipped banqueting and conference rooms, five of which are listed as historic monuments, provide the ultimate venue for meetings or conferences in Amsterdam. All rooms have natural daylight and are equipped with the latest technical facilities. BRIDGES RESTAURANT.The modern and trendy fish restaurant serves dishes with an emphasis on sea food and fish, mostly Dutch organic produce with a French twist. Bridges bar and lounge are the heart of restaurant, offering exclusive wines and vintage Champagnes. ... more   less 
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Also Known As:
Sofitel The Grand Amsterdam Hotel Amsterdam
Accor The Grand Amsterdam
Sofitel Amsterdam
Amsterdam Sofitel

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