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“Worst service ever experienced”
Review of Kartika

Kartika
Ranked #323 of 4,509 Restaurants in Amsterdam
Certificate of Excellence
Price range: US$ 15 - US$ 44
Cuisines: Indonesian
More restaurant details
Restaurant details
Dining options: Dinner, After-hours, Delivery, Reservations
Neighbourhood: Vondelpark
Reviewed 6 April 2018 via mobile

We came to this place because we wanted to eat some Indonesian food, and it had good reviews. Unfortunately, we spent less than 5 minutes there, because of the overwhelmingly rude behavior of the staff.

When we came in, the first question we were asked, even before we got seated, was if we want the "traditional set" or the "vegetarian set". Since this was our first time there, we had many questions about it: is there any meat in the traditional set? do they serve fish? can we order a la carte, or is it only a set menu?

The waiter had no patience at all for our questions, he was very short tempered, kept saying that "there is a menu outside of the restaurant" and that we should go outside to look at it. He did answer our questions however, saying that there is meat in the traditional set, and that it's only a set menu, so we quickly ordered the vegetarian one.

We took our seats, and the waiter started preparing the table. Meanwhile, we asked if there is a menu we can look at, to know what does the vegetarian set include, what's its price etc.

We where absolutely shocked by his response. The waiter was almost yelling at us, angry for us interrupting him, saying that they don't provide menus inside the restaurant, and if we have ANY questions - we should go outside.

We left the place and didn't come back. Definitely the worst service I have ever encountered.

1  Thank Andrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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56 - 60 of 1,150 reviews

Reviewed 2 April 2018 via mobile

The worst service I have ever experienced the waiter was downride rude and also letting us first wait for the table and then telling after the wait that we only could have the table for a short while (not even 1 hour for a 4 people group)

1  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2018

We ordered 3 Ramayana (regular) rijsttafel and 3 vegetarian ones. Our group was made of 4 adults and 3 children. We had to split up into 2 different tables (they cannot take more than 4 per table).

The food itself was the star - we enjoyed it the variety and the unique flavors of each dish. The regular rijsttafel take less than 5 mins while the vegetarian one took more than 40 minutes to start serving. The rice was served with the appetizers and got cold in a hurry.

Service is terrible. You are made to choose an order (from the only 2 options) prior to seating. They mentioned something about having to wind up at a certain time. There was one guy doing most of the serving/orders/seating. He reminded me of the soup n-a-t-c-h-i episode from Sienfeld.

This restaurant has excellent food but I am not sure that is enough. I would recommend this to locals but not to tourists visiting amsterdam. The restaurant's location/ambiance/service are not ideal....you would be better of splurging for a better experience.

    • Value
    • Service
    • Food
Thank JoshDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2018 via mobile

Small and intimate dinning experience. Great food. Coconut chicken chicken curry was amazing. Service on point. Truly a must visit!

Thank Ryan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2018 via mobile

We read the reviews, but found them not fitting at all. Waited to be seated for 10 minutes without any assistance. We decided to somewhere else instead. Terrible.

Thank Sofie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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