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“Dusty, small and no working wifi”

Residences Maastricht
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Residences Maastricht
Reviewed 15 April 2014

The location was good, but far from the place where you check in and check out. Luckily, we had the option to reach the apartment (Tongersestraat 70) by car, but I wonder how people without a car have to manage.
The apartment was small, the floors cold and there was dust everywhere on the floors. Bathroom very basic, but fairly clean. Kitchen was well equipped with fridge, water kettle, cutlery, plates and a dish washer.
Wifi didn´t work and only after two calls did someone come to check it. Also, the hot water and heating stopped working one morning, so no hot shower, and the technical service only came to check after 2.5 hours. It was fixed, but the wifi didn´t work during our whole stay (3 nights).
After complaining we did get a discount for the discomfort experienced. Instead of a total to EUR 411 we had to pay EUR 330.

  • Stayed: April 2014, travelled with family
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1  Thank Barbulet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (21)
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5 - 9 of 21 reviews

Reviewed 17 March 2014

DO NOT STAY HERE. My room - apt. C01 on Tongerseweg 42 - was an extremely basic and drab student pad with no iron, no hair dryer, a tepid trickle of a shower and, worst of all, no toilet paper. Admittedly I was in Maastricht at a very busy time, but you would expect toilet paper for 120 euros a night.

On the second evening I returned to my room (which was locked, as I had left it), to find my bag with contents scattered on the floor and my iPad gone. When I phoned reception I was told that only the cleaning and maintenance staff had the keys and that they had, apparently, not been in my room that day. As if they would admit to going into my room and taking my iPad...

At least the police were very helpful and kind. Next time I'm in Maastricht I'll be staying elsewhere.

Room Tip: Stay somewhere else.
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  • Stayed: March 2014, travelled on business
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1  Thank Eugenio D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2013

The hotel is quite hard to find and the apartments even more so (the post code dropped us half a mile away), however we eventually found it, parking was close by and access to the entrance was easy. We had been allocated apartment D which of course was on the third floor, there was no lift and the stairs....! well I have never and I mean never seen anything like it.
A very narrow very steep stone circular staircase that had no break in the stairs, just a door off at each level.
If you slipped and fell you wouldn't stop until you hit the bottom. My wife is 67 and suffers quite badly with her knees, she had to leave her case at the bottom and it still took us a good fifteen minutes to reach the top, by which time we were exhausted. (I then had to repeat the exercise to retrieve my wife's case.)
Fortunately the apartment was first class, everything was sparkling clean, air conditioning worked well, there was more than enough of everything in the kitchen, furniture was comfortable with a modern radio/music-centre and TV.
Unfortunately the bathroom was up some more stairs!. Even steeper than the last, you literally crawled up holding the stairs in front of you!. There was no handrail and we both regarded it as extremely dangerous (it would have been lethal for small children).
Finally, anyone thinking of using this apartment should ensure they bring their prayer mats, crucifixes, prayer beads or Buddha with them because in the event of a fire nothing else is going to help you. There is no fire escape, just the central spiral staircase which would simply act as a chimney in the event of a fire on the ground floor.
I think some of our travel firms need to think a bit more carefully about the properties they promote.

Room Tip: I could not in good conscience do that.
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  • Stayed: June 2013, travelled as a couple
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Thank 38SteveH38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2013

Apartment C building 79. What a nasty little place. So bad that we rented another apartment (which was beautiful and cheaper) - we didn't even bother to unpack. An unpleasant experience. We now try to obtain our 3 days refund. Please do not book this - it is similar to squalid student housing you find in cities all over the UK. If you are looking for a decent place to stay look elsewhere.

Stayed: July 2013, travelled as a couple
1  Thank Tekmaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2013

This review is for Hoogbrugstraat 34, Apt B - you pick up your key from Hotel Bigarre and then go to apartment, they are around the town. Friendly welcome, supplied with info pack (in Dutch), keys and an info sheet with apartment address on. The sheet also said an inventory is supplied (it wasn't) - didn't bother me too much as we only stayed for 2 nights, but may be more chance of breaking an item if there for the week so would have asked for the inventory!

Luckily had a parking space we could use via a contact, but there were spaces outside the apartment on street - always had some available but only for maximum two hours parking (2.60 euros per hour). Lovely apartment, 2 double bedrooms and good size open plan kitchen/living space with large sofa bed. Kitchen items and bin bag supplied but no toiletries as stated on booking. Also only the one sofa bed - the other chairs are dining style, no problem as we were 2 adults with 4 children but could be a problem if 6 adults staying there? We were also unable to connect to the wifi (didn't bother sorting this out as only there for 2 nights). Kitchen very nice, and plenty of crockery, pans etc. Not enough bedding though! Nice patio off one of the bedrooms.

Great location, nice shops/eateries in the area, short walk to over bridge to the rest of town, supermarket 5 minutes away, also very near to where my friend's son lives (at Uni there). Overall, a good place to stay for a family, it can get very crowded in a hotel room! Will stay there again.

Room Tip: Ask re: access when booking as stairs narrow and steep, would be best for those with restricted mobi...
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  • Stayed: April 2013, travelled with family
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Thank Shmaggle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residences Maastricht

Address: Van Hasseltkade 8, 6211 CC Maastricht, The Netherlands
Region: The Netherlands > Limburg Province > Maastricht
Hotel Style:
Ranked #14 of 15 Speciality Lodging in Maastricht
Price Range: ₹ 4,918 - ₹ 28,475 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residences Maastricht 3*
Number of rooms: 38

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