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“Perfect location” 4 of 5 bubbles
Review of Sorell Hotel Rutli

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Sorell Hotel Rutli
Ranked #37 of 134 Hotels in Zurich
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Perfect location”
4 of 5 bubbles Reviewed 1 May 2012 via mobile

Very central location of the hotel. Very clean rooms. Perfect location but quiet. I would definitely recommend.

Stayed April 2012
Helpful?
1 Thank travelersdiary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henrik John H, Leiter Front Office at Sorell Hotel Rutli, responded to this review, 17 July 2013
Dear guest

Many thanks for taking the time to give some feedback.
Now we have free wi fi in the rooms and hotel lobby.

We hope to see you again.

Best regards

The Rütli Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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476 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Brisbane, Australia
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 bubbles Reviewed 26 April 2012

We stayed here for 2 nights.
The experience was somewhat odd.
This check in was good - the lady who checked us in and assisted us was great. She was pleasant and helpful. It must have been nearing the end of her shift as when we returned we were treated like people who should not be in the lobby.
The new staff member was unhelpful, said her previous colleague should not have offered the assistance we had got and was just rude.
This continued for the remainder of the stay whilst this particular staff member was working. She may have been the manager as well - not a good example for other staff.
There is no concierge, no porter service and room service does not exist.
If you require house keeping after 5pm and on the weekends it appears the staff member at the front desk fills all the above rolls.
The room was spacious and was ok. The heating system seemed to have issues - being to warm and then not working - not rectified. There is tea and coffee facilities in the room - the complimentary Nespresso machine is better than the coffee served in the breakfast and hotel meal area.
The toiletries are not supplied - instead a pump action soap is provided in the shower and adjacent to the hand basin. Good luck if you request some shampoo or conditioner to wash your hair!
The other thing was that the toilet paper never seemed to be replaced - and there was never an extra roll in the room if you run out - again a phone call to the front desk and a snorting grumpy reply usually was the response. But the toilet paper and any other requests usually turned up within a reasonable time.
There is no complimentary WiFi - however the fee for 24 hours of use - not 24 hours in time period is reasonable.
The linen supplied to the room was always smelling of cigarette smells - it was like sleeping with a ash tray under your pillow. Similarly it was the same when using the towels and other linen. I am not sure whether this was stored in an area where staff smoked or whether it was a result of house keeping staff smoking whilst near the linen.
The room was a designated non smoking room, however, there seemed to have been a cigarette smell wafting in the room and carpets.
The continental breakfast was good. The food was good. There was a good selection of pastries, cereals, juices, breads and boiled eggs. Tea and coffee was table service by again one staff member only present for the breakfast period.
She was quite helpful as well, but as she was on her own she was pressured to keep the tables clean and provide coffee and tea service to clients.
She regularly was stacking a platter with dirty cutlery and tableware and on her way back to the kitchen area this fell off and crashed and broke in the meal serving area.
The location is great as others have described. Pretty much across the road from central Zurich station - with minimal luggage a 5 min walk to the hotel.
The area has some lovely restaurants and shops.
The hotel is a short walk to the river, the train station, the main bus and tram terminals.
It is about a ten minute walk to the excursion area for where you are collected to do day trips etc in Zurich.
It appears that the Hotel has limited staff and certainly is not a 4 or 5 star property.
I would suggest that there are other better hotels in this price range that would offer a reasonable and professional customer service.

Room Tip: The rooms appeared to face the river or some old residential areas - probably ask for a river or cit...
See more room tips
  • Stayed April 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank gcrefs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 25 April 2012 via mobile

I have stayed in the Ruetli now many times for short business stays and it is my favourite hotel in Zurich. It is a great location, right in the centre but still quiet. The rooms are modern and with air con. Wireless is available but at an extra cost. The breakfast is included. It is not a mind blowing breakfast but good. The receptionists are always very friendly and helpful. I stayed many times and never had a problem. Unfortunately it is not always available or sometimes too expensive when I'm in Zurich.

Stayed February 2012
Helpful?
Thank kbuk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henrik John H, Leiter Front Office at Sorell Hotel Rutli, responded to this review, 17 July 2013
Dear guest

Many thanks for taking the time to give some feedback.
Now we have free wi fi in the rooms and hotel lobby.

We hope to see you again.

Best regards

The Rütli Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 21 April 2012

Everything you need for a short stay, including a nice coffee machine in the room. Only things missing for me would be a bath and free wifi, but these are luxuries I can do without for a short stay. Great value and excellent location if you want to be close to central station. Oh, and very friendly staff too.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank writetomarlon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henrik John H, Leiter Front Office at Sorell Hotel Rutli, responded to this review, 17 July 2013
Dear guest

Many thanks for taking the time to give some feedback.
We have some rooms with a bathtub.

Now we have free wi fi in the rooms and hotel lobby.

We hope to see you again.

Best regards

The Rütli Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derbyshire
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 March 2012

The hotel is in a great location near the Central tramstop, a couple of minutes walk from the central railway station, the Old Town and the main shops. The lake is a couple of tram stops away.
The hotel has a trendy, modern decor and both communal areas and bedrooms are well maintained.
I had a small single room which was not too small, and very well appointed and comfortable.
Breakfast was a huge and varied spread with everything from smoked slamon to cornflakes. Certainly set me up for the day.
I stayed on Friday and Saturday nights and there was quite a bit of noise from the local revellers, so earplugs might be a good idea, but this hotel is right in the centre of the city. I'd certainly go back.

  • Stayed March 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lobsterpotDerbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henrik John H, Leiter Front Office at Sorell Hotel Rutli, responded to this review, 17 July 2013
Dear guest

Many thanks for taking the time to give some feedback.
Now we have free wi fi in the rooms and hotel lobby.

We hope to see you again.

Best regards

The Rütli Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sorell Hotel Rutli

Property: Sorell Hotel Rutli
Address: Zaehringerstrasse 43, Zurich 8001, Switzerland
Phone Number:
Region: Switzerland > Canton of Zurich > Zurich > Old Town
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
#33 Family Hotel in Zurich
#40 Romantic Hotel in Zurich
#40 Business Hotel in Zurich
Price range (per night): ₹ 11,819 - ₹ 20,883
Hotel Class:3 star — Sorell Hotel Rutli 3*
Number of rooms: 66
Official Description (provided by the hotel):
In the heart of Zurich, at the entrance to the charming Niederdorf (lower town). Business and leisure guests will be pampered and surprised by our attentive host team. Especially relaxing of course is a stay in one of our Premium rooms. The hotel is surrounded by boutiques, restaurants, bars, museums, cinemas and theatres. Even the lake promenade and Zurich main station are within walking distance. ... more   less 
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Also Known As:
Sorell Hotel zürich

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