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Reviews (894)
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All reviewstram stopthe main train stationgreat hotelthe main hotelbreakfast buffetcity centreair conditioningfree wificonvenient locationtram systemeasy accessbusiness tripstaff was very friendly and helpfulpublic transportationold townhotel restaurantsmall hotel
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Reviewed 10 December 2017 via mobile

Stayed in this property for two nights in first week of dec 2017. Highly deceptive pics put up by the hotel on internet. No way it does not deserve more than two star rating. Very badic facities. F&B staff at bfadt was not at all positive. When asked for fried egg they said it would be on extra charges. Imagine A four star hotel charging extra for fried egg. Certainly does not deserve more than two stars. Not recommended for travellers with medium budget. One could have got a much better hotel in same price. Highly priced and highly overrated

Stayed: December 2017, travelled on business
2  Thank Rk A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
differente, Manager at Hotel Krone Unterstrass, responded to this reviewResponded 4 January 2018

Dear guest

"Greetings from Hotel Kroen Unterstrass"

We are sorry to hear that you were not happy with your stay. Please do allow me to clarify on the above mentioned. Our rich breakfast buffet is equipped with more than 100 cold and warm dishes for CHF 19,- we offer all varieties including free flow coffee, tea and juices. Daily we provide scrambled and boiled eggs. Due to heavy food waste we started to raise a supplement charge of CHF 5,- for fried eggs and salmon.
With all due respect I have to say that hotel classification is the job of professionals and I do believe that we do deserve all 4 of it.

We do wish you all the best and remain with

kind regards
Sarah Goll, Vicedircetor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2017

This is a very good hotel with a good value for the money .
You can reach it from the airport in about 25 min by changing only 1x the tram (10 and 11 or 14).
We had a clean, nice room (there was enough space for 2 adults+ 1 kid -cannot say how big or small the double rooms are). Personnel is very friendly and helpful (especially Daniela and Alessia -thank you).
Breakfast is good as well, I am not an expert but I presume in line with the 4 stars.
Matresses could have been a bit better but they're decent though.
The only problem could be the thin walls (or the walls which are not soundproof ) ...we were lucky to have relatively quiet neighboors. This is the only issue I have not given 5 stars otherwise everyhting was perfect.

  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Mihai B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
differente, Manager at Hotel Krone Unterstrass, responded to this reviewResponded 4 January 2018

Dear guest

"Greetings from Hotel Krone Unterstrass"

Thanky ou so much for this wonderful feedback here on Tripadvisor. We do appreciate the time you have taken to inform us about your opinion and kindly rest assured that we will forward the compliment to Daniela and Alessia.

We hope to see you very soon again and wish you in the meantime a happy New Year 2018.

Kind regards
Sarah Goll, Vicedircetor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2017 via mobile

Great option in Zurich. Very conveniently located. Great staff, friendly, helpful. Very nice room, clean, modern and they even gave us an upgrade. Zurich at Christmas time is very special and the hotel was close to everything.

Stayed: December 2017, travelled with family
Thank Cynthia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
differente, Manager at Hotel Krone Unterstrass, responded to this reviewResponded 31 December 2017

Dear guest

"Greetings from Hotel Krone Unterstrass"

Thank you for sharing your experience with other travellers here on this platform. We are more than happy to see that you enjoyed your stay with us and we would like to thank you for the time you have dedicated to write this review - we do appreciate this very much.

We hope to see yu soon in Zurich and wish you a wonderful New Year 2018.

Kind regards
Sarah Goll, Vicedirector

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2017 via mobile

In my opinion this hotel was just perfect for us. Very quiet ( my husband has sleeping problems) spacious clean and cozy rooms, easy access to the center of town by public transport and very very lovely, professional and helpful staff! Already before our stay I received a mail from the hotel asking if we would need any assistance or additional information concerning our stay. We were overall impressed by the little extra attentions making every client feel special.
I will recommend this hotel to our friends!

Stayed: December 2017, travelled as a couple
Thank Ballaison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
differente, Manager at Hotel Krone Unterstrass, responded to this reviewResponded 31 December 2017

Dear guest

"Greetings from Hotel Krone Unterstrass"

What an excellent rating - thank you for taking the time to inform us about your opinion. It is nice to see that we managed to convince you of our product and services. Customer satisfaction is very important to us and we are delighted that we managed to fulfill your expectations.

Already today we are looking forward to welcome you back and we wish you a wonderful New Year 2018.

Kind regards
Sarah Goll, Vicedirector

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Reviewed 5 December 2017

We stayed at Hotel Krone Unterstrass for one night on our honeymoon. We were travelling from Bournemouth in the UK to Lugano and wanted to break the journey. We flew into Zurich and took a taxi from the airport to the hotel. Warning taxi's in Zurich are expensive.

We arrived at the hotel and reception was good, friendly and efficient. We were then taken to our room which is in a new block just around the corner, so you have to walk down a slope. The building is new and the room is the same, new, stylish and functional. One thing we had to get use to is in Switzerland they give you 2 single quilts instead of one big one, even if you are couple, hehe!

As we arrived late, we wanted some supper so we went to the restaurant in the hotel and had a bite to eat. The waitress in there was very bubbly and helpful and the food was nice.

So overall the stay was good. I would have preferred a more traditional hotel, but this is a good modern hotel and the service was very good.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Bourneman1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
differente, Manager at Hotel Krone Unterstrass, responded to this reviewResponded 31 December 2017

Dear guest

"Greetings from Hotel Krone Unterstrass"

What a detailed feedback - thank you so much for the time you have dedicatde to share your experience with other travellers here on Tripadvisor. We are delighted to hear that you had a good stay with us. Customer feedback is very important to us in order to improve our services constantly.

We would be more than happy to welcome you back again and wish you a happy New Year 2018.

Kindest regards
Sarah Goll, Vicedirector

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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