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“Noisy and dirty - don'tstay at Weekends” 2 of 5 bubbles
Review of Hotel Alpha-Palmiers

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Hotel Alpha-Palmiers
Ranked #16 of 46 Hotels in Lausanne
Zurich, Switzerland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Noisy and dirty - don'tstay at Weekends”
2 of 5 bubbles Reviewed 18 April 2012

The hotel Concept with an inner courtyard is very mice. Unfortunsreky they didn't invest in the rooms nor in in the facade. Our room- Fasching the Street- was unbelivsbly noisy at Night. Er had to ASK for in the middle of the Night but they couldn't provide any. The facade is very thin and it's Kind of a Party Location at Weekends.

The other point is, that the carpet was very dirty


We paid 25fr for the breakfast Buffet which is overpriced

  • Stayed April 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank ZH_Globetrotter_ZH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citylausanne, Guest Relations Manager at Hotel Alpha-Palmiers, responded to this review, 22 April 2012
Dear Sir,
upon request and with a small supplement it is possible to have a room facing the garden.
During the weekend street side might be very noisy.
We hope to welcome you again in our hotel. Best wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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640 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (82)
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1 review
4 of 5 bubbles Reviewed 17 April 2012 via mobile

Warned of noise so stayed on quiet side- pity it costs 10 fr extra. Room good, food in bistro good, staff helpful, wi-fi works well. Close to station and metro.

Stayed April 2012
Helpful?
Thank Faith T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 13 April 2012

Since i arrived the people working in the hotel were extremely rude! The bed is two single beds attached!! The hotel smells like curry, so when you stay there be ready for your clothes to smell bad, while checking out the lady told me i smoked in the room i replied i smoked in the balcony and she answered there is no balcony!! I told her why dont we go to the room and check she answered i know there is no balcony, i asked for her manager and she said im the manager. THE MANAGER DOESNT KNOW THERE IS A BALCONY IN THE ROOM!! then i told her show me the hotel camera which shows i was smoking she said my employees saw you!! I wonder if the hotel puts watch security what kind of privacy it had!! I asked for water as when i arrived it was missing from my mini bar they told me to call the restaurant and they wanted me to pay 19CH for the water!! i had to explain that it was not there since i checked inn!! The manager accussed me of breaking the curtain and when is asked where is the bill where are the pictures which proves that and why didnt you show me that i broke it so that i could pay for it she said the cleaners fixed it!! Therefore its not broken they are just lying but when they found out the have been reasoning them they kept quite!! A terrible hotel a terrible management a terrible location!!

  • Stayed March 2012
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank mlb1613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lausanne hotels

Level Contributor
459 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 1,654 helpful votes
4 of 5 bubbles Reviewed 6 April 2012

I have been there for 4 days a few years ago, I got a really good room, with high standard equipment and very clean.
Buffet at breakfast was not as good as the room. Location is perfect also if you need to go around since train station is at waking distance and you are near main amenities in Lausanne. I live now in the country, so not need to stay at hotels around here, but if people visiting I could consider them as option.

  • Stayed September 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Elmunyoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
294 reviews
185 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
3 of 5 bubbles Reviewed 5 April 2012

This is a well-designed, modern, sleek, though slightly impersonal, business-oriented hotel ideally situated close to the railway station.

But, oddly, rules trump customer service when it comes to the hotel's lacklustre restaurant. My second night was a drizzly stay-at-home evening and the hotel';s restaurant was nearly empty. For one reason or another I didn't like the small tables I was offered (I was alone and very much didn't want to sit close to another single diner) so i asked if I could be seated at a larger table (for four). At least five of these were unoccupied and it didn't seem likely they would be taken any time soon. But rules are rules at this hotel and single diners can't sit at a four-seater table. I was told they couldn't break this rule. So, peeved, I dined in a restaurant across the street.

On my return the tables were still unoccupied. To add insult to mild injury I mentioned this when I was checking out of the hotel, and the astonishingly ill-mannered manager interrupted my story to tell the receptionist (in voluble French) her own 'defensive' version of the story. On top of that I should mention that when I dined in the restaurant on my first evening the hot food was barely warm, and was distinctly uninspiring.

So, don't go to this hotel if you want friendly accommodating service or food. Otherwise it's ok.

  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank abager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Alpha-Palmiers

Property: Hotel Alpha-Palmiers
Address: rue du Petit-Chene 34, Lausanne 1003, Switzerland
Region: Switzerland > Canton of Vaud > Lausanne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#12 Luxury Hotel in Lausanne
Price range (per night): ₹ 9,097 - ₹ 18,722
Hotel Class:4 star — Hotel Alpha-Palmiers 4*
Number of rooms: 215
Official Description (provided by the hotel):
Modern Hotel with interior gardens, restaurant serving regional cuisine; set in the center of the city with views of the lake. ... more   less 
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Also Known As:
Hotel Alpha Palmiers
Alpha Palmiers Hotel Lausanne

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