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“beautiful, modern & great service”
5 of 5 bubbles Review of Coeur des Alpes

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Coeur des Alpes
Ranked #1 of 109 Hotels in Zermatt
Certificate of Excellence
Northeast
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“beautiful, modern & great service”
5 of 5 bubbles Reviewed 4 March 2012

We stayed here for a ski trip in February. I found this hotel on TripAdvisor and was impressed by the glowing reviews and the photos of the place. The hotel is beautiful and modern. The breakfast is amazing - we gorged ourselves every morning on fresh OJ, cheeses, meats, and other delights. The main room has a glass floor that looks down on the pool - how cool is that? The service is wonderful - Leni, Thomas and Nicole go out of their way to make your experience a wonderful one.

This hotel is close to the Matterhorn lift, which is very convenient if that's where you want to go. However sometimes I wished we were in a hotel near the center of town, because at night when we'd walk to town and back for dinner, it was a very cold walk. Normally it wouldn't be a big deal to walk a little, but it was insanely cold in February. Also, if you want to go to the other two lifts, it is not so convenient.

I knew from a previous review that the hot tub might only be 30 degrees C (86 F), which I was having a hard time imagining. I'm used to hot tubs being 103 F. I discovered that yes, in fact it is only 30 C. Since I get cold very easily, I figured there was no way I could handle 30 degrees outside in the winter, but managed to I get in and it was OK. Just OK. I wish the water had been hotter. (Not sure if the lower temp is specific to this hotel or if it's a European thing to keep it at a cooler temp.)

We were in the "budget" room, which was still pretty expensive. It was very small, but very nicely decorated (clean, modern design) with plenty of storage space, so we didn't mind. In general the hotels in Zermatt seem to be quite expensive.

Overall, we loved this place.

Stayed February 2012, travelled as a couple
Helpful?
6 Thank redberries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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621 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
Manchester, United Kingdom
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

We have just returned from a week at Coeur Des Alpes and I cannot praise it enough. The location is perfect for the Klein Matterhorn lifts, the rooms are out of this world, the spa is fabulous.. What sets this hotel apart though is the constant presence of Leni and Thomas, the owners who make sure that all runs smoothly and create a calm relaxed environment. My 3 children were welcomed (literally) with open arms and our every whim was catered for. All this, combined with perfect snow and blue skies made for a brilliant holiday. We are planning our return!

Room Tip: The loft suites are wonderful..
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Iwastheret00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
109 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 19 February 2012

We stayed here again for a magical week skiing. The C des Alpes team were very warm and friendly, helpful and super efficient. The Raclett evening on Tuesday nights is a must. We have booked again for next year.

The massages and spa facilities are excellent aswell. Ask for the combined massage and stretching sessions - a must for those a bit less fit than they would like.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mildred2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, ma
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 7 February 2012

This was our 2nd time staying at Coeur Des Alpes- and absolutely not our last. This time we brought my parents on their 1st trip to Europe and of course brought them to Zermatt to fulfill their lifelong dream to see the Matterhorn. I have to share this experience as I am a manager in the tourism industry and find the service my family received to be absolutely outstanding! (p.s.Coeur does not know I work in tourism, they would give this service to anyone) You all know from reading other reviews the food is excellent, location, rooms, and spa are excellent , but after reading my story hopefully now you will learn something new about this wonderful hotel.

While leaving Coeur to catch our train to Italy we left our camera on the table of the lobby. We called the hotel from Italy that afternoon and they had indeed found our camera and offered to ship it express to our hotel in Italy. We didn't realize at the time... Express going from a non EU country to an EU country actually would take about 3 weeks. By then we had arrived home in the States, and our hotel in Italy had refused the delivery sending it back to Switzerland to Coeur. Little did we know this next trip would take our camera 4 months to get back to Switzerland. We emailed and called Coeur almost daily to check to see if our camera had made it back. We of course lost hope and bought a new camera. About a week ago we received word the camera made it back to the hotel and today it arrived in the states to us.

In todays day and age I find it incomprehensible that for 5 months Coeur des Alpes delivered amazing customer service to us and saw to it to always return our emails and phone calls in a timely manner. They even included a little personal note to us with our camera that amongst other things said they can't wait to see us again.

Wow.

Room Tip: Splurge for the Matterhorn view, you only live once
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SLeeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 23 January 2012

You must have read the reviews already. Stunning, extravagant, design, etc a dream. This comes with the genuine graceful kindness and friendliness of all staff who make you feel they are very much pleased to work and assist you in anyway.The hosts are delightful, make you feel at ease while your children run around hysterically... The Spa, outdoor baths, the room, real fire place with real wood, the furs etc are just exactly what we are looking for when taking a break for ski or else. Having spent much more in mediocre hotels, I consider the cost way below the value of the Coeur des Alpes. The only problem therefore is to get a booking... Success comes at this price. If you are lucky enough to get a spot, jump on it!

Room Tip: Any room will do honest. Of course the penthouses are a must.
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Terry-Gva-New-York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coeur des Alpes

Property: Coeur des Alpes
Address: Oberdorfstrasse 134 | 3920 Zermatt, Zermatt 3920, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Zermatt
#1 Ski-In / Ski-Out Hotel in Zermatt
#1 Best Value Hotel in Zermatt
#2 Family Hotel in Zermatt
#6 Romantic Hotel in Zermatt
Price range (per night): ₹ 7,720 - ₹ 25,265
Number of rooms: 23
Official Description (provided by the hotel):
We are a little unique hotel in Zermatt with a wonderful view to the Matterhorn. The artist Heinz Julen our brother made a fantastic boutique hotel for us. We love to make you happy. ... more   less 
Also Known As:
Coeur Des Alpes Zermatt
Coeur Des Alpes Hotel Zermatt

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