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All reviews cube room funky design free for hotel guests boutique hotel room design family loft cool bar mountain location ice rink michelin star train station last minute trip the main shopping street fantastic spa welcome drink we loved our stay ski hotel
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Reviewed 11 January 2015

We stayed at the Backstage for 9 days including New Year's Eve. We really loved the hotel! We are a family of four and stayed at a cube loft. The rooms is quite spacious with lots of storage space. Our two kids (ages 16 and 10) had their own "room" within the room, including their own shower and w.c. We think that for the price and the quality of the room and the service, the hotel is a great value.
The location for us was perfect, near the main street, restaurants and near enough to two of the lifts. Zermatt is a big village with three different lifts so no hotel is near all of the three lifts but the Backstage, because it is not so far up the main street, is a reasonable walk away of two of the lifts. On the other hand, the hotel is in a street behind the main street so you are near all the night action. We went to look at the hotels that are in the slopes but thought that they are too far away from main street, the restaurants and the night life. The Backstage was a happy medium.

The hotel staff is really helpful. Especially Emilia, during breakfast (which is included) that always was looking after both our kids. If we would wake up late, she would save two croissants for my older boy--which she knew was what he always had. She always delivered everything with a smile!
We had an amazing trip and really loved the Backstage. The only two things we can complain about are the Wi-Fi which is not reliable (although it is free) and the fact that the temperature in the room cannot be controlled from the room. Other than that, we loved our stay there.

Date of stay: December 2014
  • Trip type: Travelled with family
    • Rooms
    • Service
Thank lovetotravelyari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2015

We stayed here as a party of 10 for a week for Christmas 2014. The hotel has many plusses but also some significant minuses.
- Generally good service, charming and always extremely helpful (and pretty) girls on the front desk. No porter or doorman.
- On arrival the planned collection from the station didn't happen, and we had to call twice before a taxi showed up instead.
- As it was Christmas and we were a large group we called a week in advance to ask them to book us some restaurant tables. This was done very efficiently. However the hotel's own restaurant was full every night (clearly good food then, but we wouldn't know) and we were not able to eat there at all. Black mark to the hotel/restaurant management...you really do have to offer to feed your guests, if only once!
- This is a design conscious place which aims to satisfy those who can't face the traditional Alpine style. In that it succeeds... However the rooms are eccentrically designed and more than slightly cramped. The bath is in the room (which we like) but the w.c. is in a frosted glass cubicle in the corner (which we don't - too intimate…. maybe we're just too English, but these sentiments were similarly expressed on TA by a couple from Australia who were there a month earlier)
- The temperature of the room is only controlled from the front desk. Some rooms of our party were persistently hot, others persistently cold. Ours was too hot - we slept with the balcony door open one night, though it was minus 2 outside.
- The wifi didn't work in our room until the 3rd or 4th day after multiple begging sessions...
- The lighting is very ambitious (scenes, dimming etc) but the flexi swan neck bedside light has a naked bulb on the end with no shade, so is useless for personal reading while the partner dozes.
- For a ski hotel there's no communal sitting area. The bar area in the evening is reserved more or less for restaurant guests (and it's a small area anyway) so you are advised to descend to the nightclub which is really where the soul of this place resides.
The BV should be applauded for an innovative approach to design but at around £575 a night for b&b (ok it was Christmas so a premium is to be expected) there flaws. It's successful, but then the Matterhorn produces an unending demand in Zermatt… and here the moderately successful design is sometimes at the expense of comfort.
We were strongly recommended this place by Scott Dunn. Not really sure they'd done their homework thoroughly..

Room tip: Ask to be the far end from the night club. Rooms in the front area can be musical.
Date of stay: December 2014
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank piersg2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2014

I made a booking at this amazing hotel for my wife and two teenage children as a surprise addition to our ski trip pre-Christmas to our chalet in Chatel. Wow! From the moment we arrived, the welcome we received was exceptional; from the collection service from the train station, to use of the spa facility at the end of our last day's skiing before driving back to Chatel. The rooms were wonderful. We stayed in 313 (featured on the website) with a lovely balcony overlooking the ice rink ... complete with a great view of a titanic ice hockey battle ... with the mountains as a backdrop!

Room tip: The rooms at the front of the hotel (including 313) have a view over the ice rink but from the balcony of our childrens' room (311) you can stare in awe at the Matterhorn!
Date of stay: December 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank JamesGoddard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2014 via mobile

Fantastic little hotel in the heart of Zermatt village. Spectacular design. Unique rooms makes your stay special. Great Spa facilities! Outdoor jacuzzi. Great service and "homy" feeling. Very friendly staff and atmosphere. We will return!

Date of stay: November 2014
1  Thank Suswaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2014

A great hotel, movie theater, bar, coffee, restaurant and the most amazing SPA in all of Zermatt.

With the help of Zermatt's furntiture designer Heinz Julen some of the most amazing art pieces where used to create the hotel rooms and some of the common areas.

A very nice place to be, not to far from one of the ski lifts but still in the middle of Zermatt. I loved to go to the place to stay over night and enjoyed all the buzz of the young people staying here.

The SPA is one of the best of Zermatt, don't miss the 7 rooms.

Room tip: Try to get a Junior Suite, its well worth the extra money to see sleep in a Heinz Julen artpiece.
Date of stay: March 2014
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Marc L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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