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“Great, tasteful and well located hotel”
Review of Hotel Phoenix

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Hotel Phoenix
Ranked #33 of 111 Hotels in Zermatt
Certificate of Excellence
Moss, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great, tasteful and well located hotel”
Reviewed 3 March 2012

We stayed at this hotel for a self-planned skiing holiday in this beautiful town. Some points to sum up our experience here:

- The staff was very friendly and helpful
- One can see that thought and time has been put in the choice of materials and the workmanship of the rooms and the entire hotel - quality is very high
- Clean, new, tasteful and well equipped rooms. Could have a small refrigerator though. No need for minibar in our opinion, but would be good with a fridge to keep foods/beverages you might bring to the slopes in your backpack.
- No restaurant on the hotel, but just a stone's throw away, plus the short distance to the center
- Several rooms have a proper Matterhorn view, ours had. Nice balcony and very nice view in the morning.
- Great gym in the basement, new and well equipped (too bad we were too shot after the skiing)
- The distance to town and also the Sunnegga tunnel is peanuts, cannot understand that some people fit enough to ski/snowboard would complain, just about 3-400 meters to the middle of town (incl. the train station) and perhaps 200m to the Sunnegga tunnel. The ski bus every 5-10mins stops about 100m from the hotel, and this is free.
- Breakfeast is fresh and OK, should cover most people's requirements, not the full warm buffet you find at big hotels, but we found it fully sufficient.
- The ski room had boot warmers, which is good, but the (probably) water-borne heating covered the our entire room, including the bath room. This makes it hard to dry gloves and other wet clothes on the floor. Heating in the room was OK apart from that, but would be best with a controller for the guest to set. Suggest also a towel dryer on the bathroom for wet gloves/clothes. And in our opinion, the bedroom and bathroom requires different temperatures.

Bottom line - very nice hotel with a good location and reasonable price. Doesn't have a pool or spa, but do you need this for a skiing holiday? No restaurant, but better with some variation than dining in the same place for one week...

Highly recommended.

  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank 99beenthere99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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346 reviews from our community

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Rating summary
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ocala
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 February 2012

We had a very wonderful stay in this impeccable hotel. It's location was near the train station, about a 10 minute walk (although they have a small car to pick you up or will pay the taxi for you). The hotel has a cozy fireplace and bar as well. Our room was on the top floor "facing" the Matterhorn. Fabulous view morning and evening! The room was very spacious and the bathroom was sufficient. Breakfast was very good and plenty also. In all a very pleasant stay. If we ever go back we would certainly stay there again.

  • Stayed January 2012, travelled as a couple
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Helpful?
1 Thank killer9857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 February 2012

We stayed at the Hotel Phoenix for 1 night in January. The hotel is located walking distance into town and the train station. The hotel provides a free taxi service to and from the train station on arrival/departure. On arrival, we called the hotel from the free phone at the Tourist Information Centre at the train station and were given details of which taxi to catch. We recieved a friendly welcome on arrival to the hotel and were upgraded to a Superior Room. The room was modern, clean, large and had a view of the Matterhorn. Breakfast was included in the price. Overall, we would definately recommend staying at this new, modern hotel with friendly staff.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katiekeating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel, Bern, Switzerland
1 review
Reviewed 22 February 2012

Stayed in Hotel Phoenix during ski vacation in February 2012. Hotel staff was very friendly, the room was clean with a balcony providing a nice view to the Matterhorn. Breakfast variety perfect in my opinion.
As for me, the room was slightly overheated whereas my girlfriend found it to be just right so I believe this is a matter of personal preference.
Tastful hotel bar and lounge area with chimney fire.
Hotel provides ski storage room with ski boot heating as well as free transfer from and to the station.
I highly recommend this hotel. Would definitely stay here again.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amateurtransplant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
108 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 16 February 2012

For the second half of our ski vacation, we found the Hotel Phoenix, just a short walk from the center of downtown Zermatt and the rail station. We were greeted right off the bat with an upgrade to a superior room (the mid-level) from our reserved standard room. This was a great fit for our admittedly American hotel standards. The room had what I believe was a king size bed (although it appears that in Switzerland and much of Europe, the "king size" bed is actually two twins pushed together). This wasn't too bad though, because there wasn't an obvious 'seam' between the two, and my husband and I slept well, especially after long skiing days.

Included in the room rate was a full Swiss breakfast each morning, consisting of a selection of breads, cereals, yogurts, cheeses, meats, juice, water, milk, and coffee. Pretty much anything one might need before heading out to the slopes.

While there was no dinner/restaurant in the hotel, there was a lovely lounge with a warm fireplace and a full bar. On our last night, when my husband and I had gotten a little weary of eating out every night, we brought back a few snacks from the grocery store and enjoyed them by the fire with a couple of glasses of wine. It was a great end to a great ski vacation.

There is a ski storage room on the main level for storing skis and boots which was a great convenience. Also, the hotel is located just one block up the hill from the free ski bus.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mctang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Phoenix

Property: Hotel Phoenix
Address: Untere Wiestistrasse 11, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Ski-In / Ski-Out Wheelchair access
Hotel Style:
Ranked #33 of 111 Hotels in Zermatt
Price range (per night): ₹ 10,687 - ₹ 19,383
Hotel Class:3 star — Hotel Phoenix 3*
Number of rooms: 27
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