The hotel occupies a prime location in the heart of Wengen, about five minutes walk from the train station, with a commanding view of the mountains. The building is clean and well maintained. The guest room was also clean and furnished in a simple, rustic style. There were few in-room amenities: no TV, no Internet connectivity, no coffee/tea facilities, no alarm clock. The bed was not particularly comfortable, but the view from our balcony was very attractive.
Breakfast (served from 8 until 10 AM) was average by European standards, consisting of a good selection of breads, cereals, cheeses, sliced meats, yogurt, juice and tea/coffee. The dinner meals were more upscale. Hotel guests on the “half board” plan are served a fixed four course meal each evening. The chef is clearly talented and most of his creations were of a high standard, especially the appetizers, although some of the main courses were less appealing. The waitresses in the restaurant were very pleasant and helpful.
Beyond the sleeping and eating areas, this hotel has minimal facilities for its guests. There is a sitting lounge on the first floor with a small TV and tempermental wi-fi service. There is also a smaller “library” area on the ground floor with TV and wi-fi, but its use seemed to be discouraged. The general atmosphere in the hotel was very subdued and even somewhat oppressive.
Unfortunately, I must agree with some previous reviewers that the proprietor’s demeanor is icy at times, bordering on inhospitable. We experienced this sporadic grumpy behavior ourselves and observed it with other English-speaking guests. It was as if he regarded customers as a nuisance who should only be tolerated grudgingly.
Overall, considering the sparse amenities and rough edges with customer service, I would judge this hotel to be undeserving of its high ratings.
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- Also Known As:
- Schonegg Hotel Wengen