Arrival: We originally went to Wengen because we knew it was another car-free town in the beautiful Swiss Alps. When we were searching for a hotel on the Internet the façade looked quite pretty and even upon our arrival, from the outside, it did appear to be what we were expecting however, we would never have imagined just how horrible this hotel is on the inside!. We were absolutely gutted when we walked through the doors (we arrived late and fortunately I had asked them for instructions on how to get in because we would may have been left outside all night otherwise). The decor of the reception is horrendous! Garish colours and this sort of modern ambience with decorations from Ikea! Our key was left on the reception desk and anybody could have taken it. Naturally there was no one at the reception.
Rooms: Our room was really small with nowhere to put the cases. I left them open on the floor but that meant that I could only just manage to pass by to get to the bathroom. Furthermore, it was in front of the lift and early morning door banging and noisy people woke us up the next morning. There was a small balcony outside our window and a sort of terrace for the adjacent rooms but everything was so tatty and falling to pieces that even if it wasn’t freezing cold outside we would never have set foot on it anyway.
Since we were there for 4 nights the next morning we did complain about our room and after much discussion and people pretending to not understand us we were given another one, which fair enough had much more space. I just wondered why they didn’t give us that sort of room in the first place if it was vacant! Obviously they don’t care about their clients’ satisfaction and don’t believe in going out of their way to ensure that they return, it’s all about the money!
Breakfast: the dining area looked like a canteen! It’s a free for all regarding the tables so you feel a little disorientated when you get down the first day. The breakfast selection wasn’t too bad but nothing out of the ordinary, but the fact that they have machines for tea and coffee just added to the canteen effect.
We didn’t eat there but choose to go to the Hotel Regina for three nights running. The hotel looks lovely and the food was excellent.
Spa & Gym area: the spa is large and the pool is quite large too, it’s in the basement so the view consists of people’s legs and the trains. Unfortunately, it is also open to the public and although there are “Silence please” notices all over the place I found myself in the pool with a group of noisy teenagers that had taken the spa for a play and games area. It took over an hour and many complaints before the pool attendant appeared and asked them to be quiet but they just left...in any case, they’d been annoying everyone for over an hour. After that a group of hotel guests came down with the children jumping into the pool generally splashing around and pushing each other in. So much for a quiet, relaxing time in the spa. Even if you did want to go upstairs to the sun room and relax for a while it was at your own risk…both the stairs leading to the area and the sun room itself were freezing cold …you would have needed a coat and snow boots to stay in there! Beware also of the saloon type doors that lead into the sauna, if you happen to be at the end of the pool looking that way the height of the doors allows you some pretty scary sights! Not a thing I’d want my children to see!
The gym area is miniscule and has equipment that looks as though it’s been there for years. There are no indications on how to use the two computerized machines and so you’ll to figure that out for yourself, tough luck if you don’t speak German!
The reading and games area is fitted with benches all around the room and since it’s the only place where you can connect to the internet it’s more like an office than a recreation area! However, there is no privacy when it’s full! This area leads on to the games area which, to me, looked more like a railway cafè.
Dulcis in fundo we tried to leave a day early but they insisted that since we had booked through Booking.com we were to pay for the whole four nights and there would be no refunds whatsoever, if we left then we would have to pay for the room anyway. Needless to say, we decided to stay and went for dinner at the Regina again!
All in all not what we’d call our greatest (long) weekend break. The village itself isn’t much to look at and there isn’t a great amount to do, after a certain hour it looks like there’s a curfew on and there aren’t all that may people around, at least when we were there. Albeit the skiing is great and it’s so much fun going up and down to the slopes on the little trains and the skiing does make a visit worthwhile. So I wouldn’t totally rule out Wengen, just make sure you choose your hotel carefully!
- Official Description (provided by the hotel):
- Ferien in familiarer Umgebung Wir bieten Ihnen die perfekte Ausgangslage fur Ihre Ferientage im autofreien Wengen auf der windgeschutzten Sonnenterrasse hoch uber dem Lauterbrunnental. Das aus dem Jahre 1897 stammende Haus wurde im Jahr 2000 total renoviert und erweitert. Es liegt ruhig und dennoch zentral und nur wenige Schritte vom Bahnhof Wengen und der Mannlichenbahn entfernt. ... more less
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- Also Known As:
- Victoria Lauberhorn Hotel