We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Never again” 1 of 5 bubbles
Review of Hotel Victoria-Lauberhorn

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Hotel Victoria-Lauberhorn
Ranked #13 of 21 Hotels in Wengen
Certificate of Excellence
Milan
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Never again”
1 of 5 bubbles Reviewed 6 February 2012

Arrival: We originally went to Wengen because we knew it was another car-free town in the beautiful Swiss Alps. When we were searching for a hotel on the Internet the façade looked quite pretty and even upon our arrival, from the outside, it did appear to be what we were expecting however, we would never have imagined just how horrible this hotel is on the inside!. We were absolutely gutted when we walked through the doors (we arrived late and fortunately I had asked them for instructions on how to get in because we would may have been left outside all night otherwise). The decor of the reception is horrendous! Garish colours and this sort of modern ambience with decorations from Ikea! Our key was left on the reception desk and anybody could have taken it. Naturally there was no one at the reception.
Rooms: Our room was really small with nowhere to put the cases. I left them open on the floor but that meant that I could only just manage to pass by to get to the bathroom. Furthermore, it was in front of the lift and early morning door banging and noisy people woke us up the next morning. There was a small balcony outside our window and a sort of terrace for the adjacent rooms but everything was so tatty and falling to pieces that even if it wasn’t freezing cold outside we would never have set foot on it anyway.
Since we were there for 4 nights the next morning we did complain about our room and after much discussion and people pretending to not understand us we were given another one, which fair enough had much more space. I just wondered why they didn’t give us that sort of room in the first place if it was vacant! Obviously they don’t care about their clients’ satisfaction and don’t believe in going out of their way to ensure that they return, it’s all about the money!

Breakfast: the dining area looked like a canteen! It’s a free for all regarding the tables so you feel a little disorientated when you get down the first day. The breakfast selection wasn’t too bad but nothing out of the ordinary, but the fact that they have machines for tea and coffee just added to the canteen effect.
We didn’t eat there but choose to go to the Hotel Regina for three nights running. The hotel looks lovely and the food was excellent.
Spa & Gym area: the spa is large and the pool is quite large too, it’s in the basement so the view consists of people’s legs and the trains. Unfortunately, it is also open to the public and although there are “Silence please” notices all over the place I found myself in the pool with a group of noisy teenagers that had taken the spa for a play and games area. It took over an hour and many complaints before the pool attendant appeared and asked them to be quiet but they just left...in any case, they’d been annoying everyone for over an hour. After that a group of hotel guests came down with the children jumping into the pool generally splashing around and pushing each other in. So much for a quiet, relaxing time in the spa. Even if you did want to go upstairs to the sun room and relax for a while it was at your own risk…both the stairs leading to the area and the sun room itself were freezing cold …you would have needed a coat and snow boots to stay in there! Beware also of the saloon type doors that lead into the sauna, if you happen to be at the end of the pool looking that way the height of the doors allows you some pretty scary sights! Not a thing I’d want my children to see!
The gym area is miniscule and has equipment that looks as though it’s been there for years. There are no indications on how to use the two computerized machines and so you’ll to figure that out for yourself, tough luck if you don’t speak German!
The reading and games area is fitted with benches all around the room and since it’s the only place where you can connect to the internet it’s more like an office than a recreation area! However, there is no privacy when it’s full! This area leads on to the games area which, to me, looked more like a railway cafè.
Dulcis in fundo we tried to leave a day early but they insisted that since we had booked through Booking.com we were to pay for the whole four nights and there would be no refunds whatsoever, if we left then we would have to pay for the room anyway. Needless to say, we decided to stay and went for dinner at the Regina again!
All in all not what we’d call our greatest (long) weekend break. The village itself isn’t much to look at and there isn’t a great amount to do, after a certain hour it looks like there’s a curfew on and there aren’t all that may people around, at least when we were there. Albeit the skiing is great and it’s so much fun going up and down to the slopes on the little trains and the skiing does make a visit worthwhile. So I wouldn’t totally rule out Wengen, just make sure you choose your hotel carefully!

  • Stayed March 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
11 Thank notjustshoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

290 reviews from our community

Traveller rating
    132
    115
    24
    8
    11
See reviews for
115
99
13
3
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
Gatineau, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 7 November 2011

The big plus for this hotel has to be the incredible pool and spa. The rooms /meals / location are fine. But for us, it is the after-hiking relaxation provided by the very large ultra clean pool and spa that makes the Victoria unique in Wengen.

  • Stayed July 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Claire182166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
all over the place
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 25 September 2011

This is the 2nd year in a row we stay at Victoria Lauberhorn for the Jungfrau marathon, so it's becoming a tradition for us now. Excellent location, basically "in" the train station. Very accommodating staff, good rooms, great spa, good breakfast in a large restaurant. There are also 2 supermarkets within 5 min from the hotel. Definitely will stay there for the 2012 Jungfrau Marathon.

Room Tip: Try to get a room with a balcony.
See more room tips
  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rabbitbun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knoxville
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 16 September 2011

My husband and I really enjoyed this hotel location. We upgraded to a South facing balcony and the view was glorious looking at the Jungfrau and over the Lauterbrunnen valley. It is next to the train station and there is some loading noise in the mornings after 8 am. The rooms are small which have a shower instead of the tub. There is no coffee maker in the room. The breakfast buffet was extensive with fresh fruit and eggs plus breads and cereals. The real surprise was the well equipped spa. The heated pool was the best we have seen with several massage areas. We will definitely stay at this hotel again

Room Tip: Pay extra for a South facing balcony
See more room tips
  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank latebloom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork, Ireland
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 11 July 2011

spent 3 nights here at the beginning of july and really enjoyed it. the spa is very relaxing and well kept. the rooms are v nice with good views. the restaurant is one of the better ones in Wengen! would definitely recommend staying here.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Wengen hotels
0.4 km away
Hotel Belvedere
Hotel Belvedere
#6 of 21 in Wengen
4.5 of 5 bubbles 422 reviews
0.2 km away
Hotel Edelweiss
Hotel Edelweiss
#2 of 21 in Wengen
5.0 of 5 bubbles 697 reviews
0.1 km away
Sunstar Alpine Hotel Wengen
Show Prices
Show Prices
Show Prices
0.1 km away
Hotel Silberhorn
Hotel Silberhorn
#10 of 21 in Wengen
4.5 of 5 bubbles 347 reviews
0.5 km away
Beausite Park Hotel
Beausite Park Hotel
#1 of 21 in Wengen
5.0 of 5 bubbles 569 reviews
0.2 km away
Hotel Caprice
Hotel Caprice
#9 of 21 in Wengen
4.5 of 5 bubbles 346 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Victoria-Lauberhorn? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Hotel Victoria-Lauberhorn

Property: Hotel Victoria-Lauberhorn
Address: Dorfstrasse, Wengen 3823, Switzerland
Region: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Wengen
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Ski-In / Ski-Out Spa Swimming Pool
Hotel Style:
#6 Ski-In / Ski-Out Hotel in Wengen
#11 Family Hotel in Wengen
#14 Romantic Hotel in Wengen
Price range (per night): ₹ 11,329 - ₹ 22,389
Hotel Class:3 star — Hotel Victoria-Lauberhorn 3*
Number of rooms: 120
Official Description (provided by the hotel):
Ferien in familiarer Umgebung Wir bieten Ihnen die perfekte Ausgangslage fur Ihre Ferientage im autofreien Wengen auf der windgeschutzten Sonnenterrasse hoch uber dem Lauterbrunnental. Das aus dem Jahre 1897 stammende Haus wurde im Jahr 2000 total renoviert und erweitert. Es liegt ruhig und dennoch zentral und nur wenige Schritte vom Bahnhof Wengen und der Mannlichenbahn entfernt. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Ostrovok and Agoda so you can book your Hotel Victoria-Lauberhorn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Victoria Lauberhorn Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing