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“Fantastic service by owner and staff”
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The CityChalet
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The CityChalet
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Very good
44 reviews
The CityChalet
Living room
Dining area
The fully equipped Kitchen
A double bedroom
Another double bedroom
The triple bedroom
A Bathroom
The other Bathroom
Corner view
Front View
View from the Garden
A lovely Sunset
Winter mood
A perfect winter day
Summer garden view
View from the garden on the Jungfrau
Winter garden
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Overview
Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 7
Interlaken, Bernese Oberland, Canton of Bern

Reviews from our community

Very good - based on 44 reviews
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Reviews from our community

Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
English first
Portuguese first
Any
English first
Denise W
1 review
“Fantastic service by owner and staff”
Reviewed 12 January 2016 for a stay in December 2015

We had the most enjoyable stay of our holiday at CityChalet. The owner, Matt and his staff was very helpful and even assisted our family members with lost luggage after their flight. We really appreciated Stephanie and Matt's efforts in this regard, which was exceeding expectations by far. Interlaken is a charming place and we have enjoyed the peaceful and beautiful environment. The chalet was immaculately clean and is furnished with everything needed for a homely, self-catered stay, There is even a washing machine and tumble dryer. Perfect for families.
The location is central with shops within walking distance. With the train and bus station so close it was easy to use Interlaken as our base to visit other cities such as Luzern and Bern.
We didn't want to leave this beautiful tranquil place and can recommend City Chalet anytime. Thank you, Matt.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location, service and spaciousness of property
Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
travelbug...
Bangalore
Level 3 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Good Place if you require no service at all . Avoid if you can”
Reviewed 13 November 2015 for a stay in October 2015
2
people found this review helpful

The cottage is 10 minutes walk from Interlaken WEST station. This is next to a Denner supermarket. Location is good - you can walk to the cottage from the station even with heavy luggage provided they have wheels.

The property is well maintained, have a good kitchen with plates, glasses etc. They provide one or two dishwasher tablets. So if you are staying for more than two days you could be in trouble. luckily for us we met the owner (when he came to collect payment) who gave us three more tablets. Otherwise we would have had to buy a big packet of them

There are many problems with this property which are as follows:

1. They offer free wifi. Wifi is so slow it is mostly of no use at all.
2. There is absolutely no support at all from the staff or owner (we saw no one except the owner (I guess) during our week's stay, that too when he came to collect payment one night). Two days we saw people waiting outside their booked cottage waiting for their keys. No one was responding to their phone calls also. When we arrived, we also tried calling their number - no one answered. Luckily our door was open and key was inside the cottage.
3. There are three bed rooms. One has a single bed. One has a bunk bed!! and the third has two single beds. The bedding arrangement is not suitable for couples/families
4. There are two bathrooms both are functional - just functional!

Overall, I would not recommend this place for families who would expect a little bit of luxury or service. If you are big group, I think it could turn out cost effective.

If you are touring swiss for a week or more like we were doing, better to stay in Lucerne rather than interlaken. If you are planning to stay in Interlaken, pl consider some other place.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: wifi, lack of response from owner,staff.
Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   No.
Recommended for:
Large groups
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
13 Nov 2015
Dear Mr. Iyer
Thank you again for your stay with us and your extensive notes here.
We take the opportunity to answer to your points:
1) The Wifi is working properly - with some obviously slow times, we agree. But during your stay we measured up to 15GB incoming traffic per day and the backbone load never exceeded 45% load. We do not exactly know where and what we should upgrade or change. Any suggestions from your side?
2) We looked back in our phone list - no calls from you. What support did you expect? We are not a hotel, we rent out non-serviced apartments. The other guests then waited because they arrived way early and we were still busy having their apartment properly ready for them. We don't have a reception as such, we communicate our check-in time (4pm) clearly and also we ask every guest to let us know when they plan to arrive. Therefor it was no ?luck? that your apartment door was open. We had no idea when you will arrive beforehand, so we put up some signs so you can find your entrance easily, go in and make yourself a home.
3) We consider us as family holiday place - and children LOVE the bunk bed.
4) What do expect from a bathroom? We do not claim or try to be luxury, we are a basic offering with basic infrastructures.
To your other comments: As far as we know other holiday apartments in Interlake ? the location of our Chalets is incomparable; we are 700m from Interlaken West station and 300m from town center but still it is absolutely quiet here in our little resort. Interlaken is not comparable to Lucerne; we are a small village between two lakes, surrounded by nature and peaks from 700m to 4500m, and Lucerne ? in contrary ? is quite a big (historical) city on a lakeside.
For now, generally we would appreciate your concerns about your stay while you are here, so we have the to react on it.
We are looking forward to welcome you and your family back for another stay in Switzerland one day soon.
Kind regards, Matt Horn & Family
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scutty198...
1 review
“Great location and excellent, practical accommodation.”
Reviewed 15 September 2015 for a stay in September 2015

Great location, right in the heart of Interlaken. 7mins walk from Interlaken West railway station (connects to all the main routes), 5mins walk into the main town area and 2mins walk into Unterseen (a picturess old part of Interlaken) which is wonderfully, typically swiss. Situated near the river which joins the two beautiful lakes, Thun and Brienz. We enjoyed many tranquil walks along the riverside.
An extensive amount of restaurants in close proximity, not to mention all the typical gift shops. Several convenience stores/supermarkets close by... one is literally situated at the entrance of the driveway to the chalet.
The chalet is very spacious and functional, with all the acential appliances. It was very easy for us to make this our home for the week, especially as we were travelling with our 1 year old and both sets of parents. The ground floor apartment was ideal for our requirements.
The owners were very helpful and pleasant.
A peaceful and enjoyable stay. Would certainly recommend this place.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MsPrice
Los Angeles, California
1 review
“Wonderful!”
Reviewed 2 July 2015 for a stay in June 2015

LOVED LOVED LOVED! Great location, set back from the road a couple of hundred feet, it made for very quiet lovely setting - we even had an outdoor patio. Very well maintained and clean! Matt, the owner was a pleasure to deal with. I was traveling with a group of 5 teenage Girl Scouts, and one other adult, and this was our favorite location of all. Comfortable beds, beautiful views, laundry and dishwasher. Would highly recommend this rental. We were in the 3 bedroom 2 bath on the ground floor in the back of the 3 buildings (The building was also well soundproofed - we heard absolutely no sound from upstairs). It was also very convenient to have the grocery at the end of the driveway and a great bakery 2 short blocks up the road.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location and how well the property was maintained.
Liked least: The only thing that would have made it perfect were window screens, but we did not encounter them in any of the 5 European locations we stayed. Perhaps a USA preference.
Travelling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karen r
sunderland
Level 5 Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great central location”
Reviewed 21 February 2015 for a stay in February 2015

Stayed here and found the chalet all ready clean and warn for our arrival. The place was spotless and as described on the site. The location was ideal for the town of Interlaken and surrounding Junfrau area.

Maybe more towels per person would have been better but it wasn't a problem just a preference.

Lovely apartment and really central - would go again as did't get to see everything we wanted to.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: as described and so clean
Liked least: would have liked more towels
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Feb 2015
Dear Karen.
Thanks again for your stay with us and your nice review notes!
We'relooking forward to welcome you back one day soon.
Have a great day & kind regards from Interlaken, Matt & Family
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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