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Reviews (1,459)
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Reviewed 16 October 2017

Stayed for one night to celebrate my daughters birthday. from check in to check out everything was perfect. we had a duplex suite on the Fourth floor with the most spectacular view. the room has free and fast wifi, super amenities, and a Nespresso machine. with the standard, you would expect from a 5* hotel. the pool area accessed from the first floor was really nice, with jacuzzi internal and external and a steam room. Breakfast was one of the best I have come across with a super selection of items available. thanks to Yasmin and Urs and all the staff at the hotel for giving us an amazing stay. to show how great hoteliers they are they even sent a birthday cake to our room. One thing you will also notice is the staff here are all very friendly, it is 5* but with no stuffiness.
would highly recommend.

Room Tip: Front Facing with a balcony
  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank laiterie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VJ_Grand_Hotel_Spa, Manager at Victoria Jungfrau Grand Hotel & Spa, responded to this reviewResponded 20 October 2017

Dear laiterie

Heartfelt thanks for your super assessment of your stay in Victoria-Jungfrau Grand Hotel & Spa. Your feedback gives us great pleasure and spurs us on to continue to dedicate ourselves to looking after and indulging our guests with our full engagement.
See you soon in the VICTORIA-JUNGFRAU Grand Hotel & Spa and until then we wish you all the very best.

Yasmin and Urs Grimm Cachemaille
General Managers

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Reviewed 13 October 2017 via mobile

There is nothing bad that I can say about this hotel. The location is great, about a 10 minute walk from either of the Interlaken train stations. The reception staff is very friendly and helpful. The rooms are spacious, beds comfortable and the bathrooms large and with extremely high water pressure. The breakfast is amazing, with several hot dishes, meats and cheeses, breads, fresh juices, fruits and yogurt, and a kids section with treats for younger children. The WiFi is very fast and reliable, and there is a wide selection of international TV channels to pick from. One of the best hotels we have stayed at, anywhere.

Stayed: October 2017, travelled as a couple
1  Thank blakeyj08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VJ_Grand_Hotel_Spa, Manager at Victoria Jungfrau Grand Hotel & Spa, responded to this reviewResponded 20 October 2017

Dear blakeyj08

Thank you very much indeed for the complimentary comments regarding your stay at the VICTORIA-JUNGFRAU Grand Hotel & Spa. We are really pleased to hear that the quality of our service and facilities met your expectations. We will ensure that your positive feedback will be forwarded onto our team.
We look forward to welcoming you once more at the VICTORIA-JUNGFRAU Grand Hotel & Spa in the very near future.

best regards

Yasmin and Urs Grimm Cachemaille
General Managers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

Built for royalty and it shows in everything. The staff here is one of the best I've experienced. Mario was the star of the show but everyone I encountered was exceptional. The food was delicious and the spa... I get a regular message once a week or every other -- Dena gave me the best massage of my life!

Heavenly views and great shopping are just a bonus.

Stayed: October 2017, travelled on business
Thank Morethanarib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VJ_Grand_Hotel_Spa, Manager at Victoria Jungfrau Grand Hotel & Spa, responded to this reviewResponded 20 October 2017

Dear Morethanarib

Thank you kindly for your appreciative words on your time at Victoria-Jungfrau Grand Hotel & Spa. We are delighted that our offerings and services have granted you satisfaction. Pampering you, our guest, lies close to our hearts. Your positive feedback shows that we have succeeded, and you can be sure we will relate this to our staff members.
Until we meet again at Victoria-Jungfrau Grand Hotel & Spa, we wish you all the best.

Yasmin and Urs Grimm Cachemaille
General Managers

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Reviewed 10 October 2017

Beautiful hotel, elegant, classic, outstanding view of Jungfrau and brilliant location. Breakfast was huge and plentiful. The restaurant is very elegant. There is a great spa as well. The entire property is very carefully and thoughtfully planned out. Everything was top-notch. There is nothing not to like!

  • Stayed: November 2016, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank tapasyab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VJ_Grand_Hotel_Spa, Manager at Victoria Jungfrau Grand Hotel & Spa, responded to this reviewResponded 20 October 2017

Dear tapasyab

Many thanks for your positive feedback on your visit at Victoria-Jungfrau Grand Hotel & Spa. It pleases us to no end to know that our products and services won you over and that you felt perfectly cared for during your stay.
We wish you all the best and look forward to welcoming you here once more at Victoria-Jungfrau Grand Hotel & Spa.

best regards

Yasmin and Urs Grimm Cachemaille
General Managers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2017

We had a lovely room with a view of the Jungfrau.......the way a room should be......spacious and gracious! Nice sitting area.....large well equipped bathroom. This was considered a deluxe room, not sure how other categories are.
The common areas of the hotel are wonderful. Dinner in the Italian restaurant there was excellent.
The spa is one of the best we've ever experienced. Includes an outdoor salt water giant hot tub, which connects with the indoor pool.
This is a topnotch hotel. Our only issue was with someone staying a couple floors above us, who was flicking lit cigarettes from his balcony , landing on ours. The hotel stopped this as soon as we reported it..

Room Tip: go for the deluxe....
  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank CaptainLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VJ_Grand_Hotel_Spa, Manager at Victoria Jungfrau Grand Hotel & Spa, responded to this reviewResponded 20 October 2017

Dear CaptainLee

Thank you very much indeed for the complimentary comments regarding your stay at the VICTORIA-JUNGFRAU Grand Hotel & Spa. We are really pleased to hear that the quality of our service and facilities met your expectations. We will ensure that your positive feedback will be forwarded onto our team.
We look forward to your next visit to the VICTORIA-JUNGFRAU Grand Hotel & Spa and once again having the opportunity to offer you an indulgent experience, as well as a feast of special and memorable moments.

best regards

Yasmin and Urs Grimm Cachemaille
General Managers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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