We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (258)
Filter reviews
258 results
Traveller rating
77
110
52
15
4
Traveller type
Time of year
LanguageAll languages
More languages
77
110
52
15
4
Show reviews that mention
All reviews old town train station homemade jams yogurt breakfast was included bit dated the river hotel is modern table fan chapel bridge stayed here for nights parking garage hard boiled eggs fantastic location one night stay min walk there is no air conditioning
Filter
Updating list...
2 - 7 of 258 reviews
Reviewed 3 October 2018

For such a no frills hotel (rooms are pretty small and plain), we really enjoyed this place. Everything is within walking distance and the restaurant served some of our favorite food of the whole trip (seriously, dinner here was SO good). As a bonus, the staff was super friendly and helpful, making our stay very pleasant overall. This hotel was perfect for us because we spent so little time in the hotel (got up early every day to do day trips and got back around 9pm each night), so it was a good value. If I planned on staying in the hotel for longer, I would probably stay somewhere along the water but otherwise this is a great option for travelers looking for a good value with a good location. About a 10 minute walk from the train station--but the walk is along the water so it's very pleasant. Would book again!

  • Stayed: September 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Jricevuto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronya S, Stv.Gastgeber at Hotel Stern Luzern, responded to this reviewResponded 5 October 2018

Dear Jricevuto

Thank you very much for your fantastic review and your visit.

It is highly motivation for us to see, that your visit was such a satisfying experience for you.

I will gladly pass on your compliments about the food and the staff to the rest of my team.

We are already looking forward to your next visit!

Your STERN-Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

Hotel Stern Luzern was wonderful. The staff were very attentive and the restaurant served a delightful meal. The hotel is within walking distance of the train station and the old town ~ Chapel Bridge and the other things that we wanted to visit.

Stayed: September 2018
Thank Cindy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronya S, Stv. Gastgeber at Hotel Stern Luzern, responded to this reviewResponded 3 October 2018

Dear Cindy P

Thank you very much for your fantastic review and your visit.

It is highly motivation for us to see, that your visit was such a satisfying experience for you.

I will gladly pass on your compliments about the food and the waitstaff to the rest of my team.

We are already looking forward to your next visit!

Your STERN-Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2018 via mobile

Plus: friendly staff, good breakfast. Minus: Small, plain, cheap. If you think you are fine with the spartan lifestile you may learn something new about yourself. Walking distance from the main trainstation if you do not have too much luggage. Do not hesitate to look for a hotel a bit further from the center. Lucern hotels will provide you with a free public transport pass. Busses run often and on time.

Stayed: September 2018, travelled as a couple
1  Thank First_Advice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tavolago_AG, Stv. Gastgeber at Hotel Stern Luzern, responded to this reviewResponded 26 September 2018

Dear First_Advice

Thank you for your visit and the time taken to write us a feedback.

We are really sorry we could not match your expectations.
It is not our standard to leave our customers unsatisfied.

We hope you will come back some day.

In the meantime we send you best regards from

the whole STERN Crew

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2018

I was a little concerned when I booked this hotel and it said we were booked for the annex- When we checked in we had a 2 block walk to the other part of the hotel. As it turned out we couldn't have been more pleased! the room was adorable and it was closer to the main part of the old town and a few blocks closer to the train station - and we had a view of the river! The room had a safe, a nice shower and even a little refrigerator. The only thing we were missing was a coffee pot

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank kilroy5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tavolago_AG, Stv. Gastgeber at Hotel Stern Luzern, responded to this reviewResponded 26 September 2018

Dear kilroy5

Thank you very much for your fantastic review and your visit.

It is highly motivation for us to see, that your visit was such a satisfying experience for you.

We are already looking forward to your next visit!

Your STERN-Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2018 via mobile

Our room is so small that when my husband is sitting in a chair, I cannot walk around the bed to get to my suitcase.
The bed is comfortable with just a duvet and large soft pillows. The duvet is very warm, without air conditioning, too much. The windows open with no screens, but we had to close them at night because the church next bell rings the bell every 15 minutes, and on the hour as much as 16 times at midnight. It is beautiful, but makes for no sleep.
The location is convenient.

Stayed: September 2018, travelled as a couple
1  Thank Polly3P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronya S, Stv.Gastgeber at Hotel Stern Luzern, responded to this reviewResponded 5 October 2018

Hello Polly3P

Thank you very much for taking the time to write this review.
I’m very sorry to hear that your stay wasn’t the delightful experience you expected.

Your feedback is valuable to us and will help us to improve ourselves.

Best regards from your STERN team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews