My room was spacious and clean and the breakfast was varied and quite good.
The location of the hotel is both convenient and inconvenient depending on what you want. It is right next to a bus stop that is directly connected to town (convenient), but is a fair walk from most of the main attractions in Lucerne (inconvenient).
The front desk staff was only marginally interested in helping me/answering questions/making reservations and I ran into a few problems with the housekeeping staff. First, one was mopping right in front of the breakfast room during breakfast with no wet floor sign. I slipped and fell--as a young person, this was more annoying than painful, but I shudder to think what might have happened to an older person. After breakfast, a man who never identified himself, but could have been a manager, confronted me and told me to be careful in the future--basically blaming me for slipping. Of course, I noticed that they had since put up wet floor signs, so...this harassment was in contrary to customer service principles and really soured my morning.
I went upstairs to change and get out of there, when a maid entered my room (while I was changing) without even knocking to clean. This was at about 10am--two hours before checkout time.
I say weigh these pros and cons and see what deals are out there--might be worth it, might not...and look out for wet floors!!!
- Official Description (provided by the hotel):
- The Grand Hotel Europe, opened in 1875, combines a grand past with a contemporary outlook and is distinguished by its subtle elegance, attentive service and warm hospitality. If offers 169 tastefully designed rooms, a restaurant with lake view, a hotel bar with patio and garden and two lavish dining halls. Shopping facilities, lake promenade, casino, gym & wellness and a golf course are at short distance. ... more less
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- Also Known As:
- Grand Hotel Lucerne
- Grand Hotel Europe Lucerne