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All reviews jean nouvel the penthouse ceiling art dark walls designer hotel old town marriott status train station corner suite church bells quiet neighborhood fantastic room entire room the hotel staff bell tower front desk staff shower head
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Reviewed 2 December 2016 via mobile

As Marriott platinum members we were deciding between the Renaissance & the Autograph & after reading reviews, we went with the Autograph & I'm so happy we did. It's a great location a short walk from train station & next to a park & a church with lovely bells (on the hour from 6:00-22:00). Jacob greeted us warmly & upgraded us to the penthouse which was extremely lovely & large with fantastic bathroom & huge wrap around patio. Like other TA members mentioned, the room had very little overhead light but bathroom was bright & shower & bed were so amazing that we didn't mind low light. Our room had a photograph from a movie (the pillow box) on the wall - not the ceiling like the rooms on the lower floors have. It was not offensive in any way. In fact I thought the overall decor/feel of the hotel was amazing! Jacob recommended several nearby restaurants & also helped us plan our day trip to Mt Pilatus. He was very helpful & we enjoyed talking to him. The service overall was exceptional & I only wish we had planned more days in Lucern!

Stayed: December 2016, travelled as a couple
Thank theresaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this reviewResponded 3 December 2016

Dear theresaw

Thank you so much for your great review and evaluation about your stay with us at The Hotel - Autograph Collection.

We highly appreciate you enjoyed your stay and the personal service provided. Of course we will share your feedback with Jakub and hope to accommodate you again at The Hotel whenever your travel plans lead you back to Lucerne.

Best regards,
Dominik Zurbruegg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2016

Arrived in Lucerne via train from Zurich. Short walk to The Hotel Lucerne was only about 3 minutes (very convenient). We arrived just before 3pm and our room was ready for us. Checked in and the front desk staff showed us to our 5th floor room.
The rooms were very dark, and although it didn't bother me others may not like it. The bed was comfortable and the washroom had good light with the large window. We stayed 3 nights and found the room quiet and relaxing after having days trips each of our days there. (Mt.Pilatus day1 and Lake Lucerne boat ride day2).
Very happy with our choice of this location and would stay here again with no hesitation.

Room Tip: Had 5th floor corner, Excellent location
  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank BR2016Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this reviewResponded 23 November 2016

Dear BR2016Canada
Thank you for sharing your feedback about your stay at The Hotel - Autograph Collection. We are happy you enjoyed your stay and the personal service provided and
hope to welcoming you back soon.
Should you need any further assistance, please do not hesitate to contact us.
Best regards,
Dominik Zurbruegg

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Reviewed 8 November 2016

We spent one evening at The Hotel in Lucerne. As others have mentioned, the hotel is within blocks of the train station, major shopping and a short walk to the historic area of Lucerne. We arrived early and needed to check back as our room was not ready allowing us some time to walk the city and across the Chapel Bridge. Once back at the hotel, we were given a large room facing the park. The rooms are sparsely decorated with only two chairs that were not comfortable to relax in. In addition, the rooms are dark with few lights. Adding some floor lamps would be beneficial. Bed was comfortable and the best place to sit/relax. Large bath with a wood floor that is already showing wear. Room was warm so we opened the window and were surprised that the window opened far enough to actually fall out. No noise except for the bells from the church in the park across the street. Breakfast was fine and service pleasant. All the staff were very friendly and offered assistance with our questions. We enjoyed the walking tour offered at the Lucerne visitor’s center adjacent to the train station. Overall a comfortable place for our one evening in Lucerne.

  • Stayed: October 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank EaganTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this reviewResponded 10 November 2016

Dear EaganTraveler
Thank you so much for sharing your experience at The Hotel - Autograph Collection with the world. We are happy to hear you enjoyed the great central location and the still calm area around the hotel, as well as the personal service provided.
Hoping to accommodate you again in future, we remain at your disposal for any further assistance.
Best regards,
Dominik Zurbruegg

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Reviewed 30 October 2016

Positives:
1. Service: If there is one thing I will go back to this hotel for, it would be its service. In fact, it left me disappointed with all the other hotels I stayed in since I used to compare their service with The Hotel staff. Compliments to the staff for making it an awesome experience.
2. Room: We had a studio and it was pretty big in size with high quality showing across all aspects. Very tastefully done.
3. Location: Very quite neighborhood with a beautiful local park in front of it. It proved to be a key attraction for my 4 year old daughter. Very friendly families visit this park and our daughter enjoyed everytime we went to this park. Walking distance to station as advertised.

Negatives:
Actually can't think of any...you guys just impressed me a lot :)

Service of this hotel overshadows all other aspects. There was some noise we could hear in our room which lasted for no more than 5 minutes...we completely forgot about it but the front desk asked us about it next morning when we were checking out and gifted us a chocolate box as a gesture to apologize for the inconvenience. I was totally floored with this quality of service. They really cared for each and everything we did.

Room Tip: Hotel desk sometime keeps passes for the Transport Museum. Don't forget to ask. Complementary water every morning we went out.
  • Stayed: October 2016, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank iUmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this reviewResponded 5 November 2016

Dear iUmar
WOW what a great feedback. Thank you so much for sharing your experiences with the world. We are happy to deliver the best possible service to you and your family as well as every other guest and your lines are the most powerful motivation to keep on the track.
We hope to welcoming you back soon and remain at your disposal for any further assistance.
Sincerely,
Dominik Zurbruegg

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Reviewed 30 October 2016

The sleek hotel was a nice surprise! The entire staff were very friendly and helpful - they helped with taxi drivers, restaurant recommendations and the little things we forgot (adapters!). We did hear some party-goers in the evening hours, but it didn't bother us. The view of the fall trees, bell tour and proximity to all amenities was perfect. I would love to stay here again. The hotel is also a short walk from train station - huge plus!

Stayed: October 2016, travelled with friends
1  Thank Annie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this reviewResponded 5 November 2016

Dear Annie M

Thank you for sharing your experiences at The Hotel - Autograph Collection with the world. We are happy and proud you enjoyed your stay with us and we will share your feedback with the team.

We all hope to welcoming you back soon and remain at your disposal for any further assistance.

Sincerely,
Dominik Zurbruegg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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