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“"Palace indeed"......”
Review of Palace Luzern

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Palace Luzern
Ranked #2 of 68 Hotels in Lucerne
Certificate of Excellence
Mumbai, India
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“"Palace indeed"......”
Reviewed 2 August 2012

'Class' - from the moment you step out of your taxi and enter the hotel....the property is beautiful and huge....check-in was prompt and we were directed to our room on the 6th floor of the property....
The rooms are spacious for European standards with beautiful views of the lake....decor is very elegant........the bathrooms are a class apart...immaculately clean and spotless....with amenities to match international standards....
The staff is exceptional - extremely friendly without being intruding....always ensuring that all our needs are looked into.....always smiling....
Dint try out their terrace restaurant as it was raining on and off.....however their other restaurant 'Jasper' is awesome....we went there on the last day of their Egyptian food festival...and though we are vegetarians we sure enjoyed the entire spread...
Their Lakeview cafe is the perfect place to spend time and just enjoy the view.....

The moment we landed at Lucerne, we fell in love with the place.....
and Palace Luzern made sure that we return here again.......

Room Tip: " take up rooms with lakeview....they r worth every extra penny u pay for it..."
See more room tips
  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank karunzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceLuzern, Sales & Marketing Coordinator at Palace Luzern, responded to this review, 3 August 2012
Dear karunzy

What a fantastic feedback on this indeed beautiful house and this wonderful city of Lucerne!! Thank you so much for choosing the PALACE LUZERN and for taking your time to write this amazing review. It is a big pleasure for the whole PALACE team to read you fully enjoyed your vacation with us despite the constant rain during your stay. Nevertheless you can enjoy a breathtaking view from the inside our restaurant Jasper.
We hope that on your next stay with us you will get a chance to enjoy our inspiring and relaxing PALACE SPA and its treatments. We are looking forward to welcoming you back again and please check our webpage for news concerning next years food festival!

We all wish you a extraordinary summer 2012 in Bombay!

All the best,

Sonia Grosso
Sales & Marketing Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,042 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (277)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
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  • Any
English first
Amsterdam
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 July 2012

On our way back to Holland from Tuscany, we happily returned with our daughter for 2 nights to Palace Luzern, the grand lady at Lake Luzern, happy to find this beauty - despite her old age - still in excellent condition. The thing about great hotels is not about the hardware: of course the Palace building is beautiful. The junior suites facing the lake are spacious. The wellness is small, but clean and comfortable. The terrace at the Lake is one of a kind. The food and drinks, though rather pricey, are excellent. But the real thing about great hotels is about the software: its service. In our experience of frequently travelling the world, the quality of the staff at the Palace is unparalleled. Without being obtrusive, there is always someone making sure every possible wish is being fulfilled. Here you experience what you should experience in every five star hotel: being a valued guest. Not only worth a detour; this Palace is worth a journey.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LordSinclair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceLuzern, Sales & Marketing Coordinator at Palace Luzern, responded to this review, 3 August 2012
Dear LordSinclair

Thank you so much for your great review! Our whole team is very excited to read about your extraordinary stay with us. Thank you for choosing the PALACE LUZERN!!
It is each single staff member's goal to make our guest feel home away from home. We hope you had a safe journey back home and took a few "wow's" back with you.
We would love to welcome you back soon again, despite the common Swiss pricing. We wish you a wonderful summer 2012 in the Netherlands!

All the best,

Sonia Grosso
Sales & Marketing Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loughborough, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 July 2012

Was there at the Palace Luzern few months. Had the most memorable time of my life. the service was excellent. all the staffs were very kind and helpful. the rooms were fantastic!!
the spa was amazing. one of the best spas I've ever had!!
i would recommend Palace Luzern to all of you travelling to lucerne, swiss

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jebakumar_daniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceLuzern, Sales & Marketing Coordinator at Palace Luzern, responded to this review, 30 July 2012
Dear Daniel
Thank you so much for your fantastic feedback on your stay with us at the PALACE and for choosing us in the first place! Our whole team is very happy to read you had the most amazing time with us. It is our every day goal to make you feel at home away from home with a "wow"! We are looking forward to welcoming you back soon.

Please feel free to contact us anytime if we can be of assistance.

We all wish you a fabulous summer 2012 in India!

Kindest regards,
Sonia Grosso
Sales & Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
109 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 11 July 2012

Luzern is one of our most beloved destination. And staying at the beautiful Palace Luzern in the spacious, elegant classical room overlooking the lake only adds to the charm of the experience. We felt pampered all though our too short stay. The restaurant offers some lovely local gourmet dishes and the breakfast is truly outstanding. We were only minutes away from the memorable old town district and enjoyed visiting again the famous bridge, eye-popping baroque churches and took the relaxing paddle-boat tour of the lake. Cannot wait to come back again.

Room Tip: A constant delight!
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Torontonian54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Sales & Marketing Coordinator at Palace Luzern, responded to this review, 13 July 2012
Dear Torontonian54
What a great review! Thank you very much for taking your time to write it! The whole PALACE team will be overwhelmed to read it. It is exciting to read you had a wonderful stay with us at the PALACE LUZERN. There is still so much to experience and to see in this charming town.
Great to hear that you loved our breakfast, we especially love the atmosphere in our restaurant. Please let us know, when you are back, let`s have a coffee together. Please do not hesitate to contact us if we can be of assistance. We are looking forward to having you back soon!

Warmest regards,

Sonia Grosso
Sales & Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
boston
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 9 July 2012

The service at this hotel is excellent. The staff are incredibly friendly and truly go above and beyond. The rooms are very nice, not over the top luxurious, but certainly comfortable. The views are beautiful. While we enjoyed lucern for its quiet, we preferred our stay in Zurich. The restaurants and shopping were more our speed. I think this hotel is a great choice if you do stay in lucern as it is directly on the lake, vs other hotels that are across the street. If you google map you may see what I mean. You can swim on the lake as well. The hotel has a partnership with a floating deck and you can take a dip there. The gym is nice, but not huge. Overall, we thought this hotel was a good value and would recommend it.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zielinski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Sales & Marketing Coordinator at Palace Luzern, responded to this review, 13 July 2012
Dear Zielinski
Thank you for choosing the PALACE LUZERN and for taking your time writing this great review. Our staff will be thrilled to read it. It is our everyday goal to create such a wonderful experience for our guests, to make them feel at home away from home.
Have you tried our SPA after your shopping spree in Zurich? Fernando Molleda, our new SPA manager knows the best relaxation treatments and they also have a Private SPA, where you will find the biggest bathtub in town. We hope you will get a chance to see it when you come back.
It would be a pleasure to welcome you back again.

We all wish you a great summer in Boston!

Warmest regards,

Sonia Grosso
Sales & Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palace Luzern

Property: Palace Luzern
Address: Haldenstrasse 10, Lucerne 6002, Switzerland
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Lucerne
#2 Romantic Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
Price range (per night): ₹ 25,248 - ₹ 41,902
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Official Description (provided by the hotel):
Elegant lakefront hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne

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