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“Lake view extraordinaire”
Review of Palace Luzern

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Palace Luzern
Ranked #2 of 68 Hotels in Lucerne
Certificate of Excellence
London, United Kingdom
Level Contributor
104 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Lake view extraordinaire”
Reviewed 7 June 2012

It was for the most elegant of business conferences, and one that knew its venues well I might add, that I found myself alighting from one of the Swiss trains and walking along the delightful promenade edge of Lake Luzern to the exquisitely located Palace Hotel.

From the first to the last day here, everything was delivered in well couched elegance and immaculate beauty, in terms of the various conference rooms, dining venues, and drinks terraces. To top it all the lake side facing bedrooms were an epitomy of good living and grace but most of all the view directly onto Lake Luzern from the balcony was nothing short of magical impressionism.

The view extends from the Luzern Conservatoire enclave and opens out to the wider part of the lake, continuing on it seems seamlessly towards the overlapping mountains which go further than the eye can follow. The lighting also varies dramatically from the late afternoon when I arrived, where there were shadows of a more sombre tone toward close of day, to early the next morning when the glorious sunshine turns the whole lake view into a magnificent landscape piece.

All this was not to say that the relative lack of mention on my part, of the cuisine at the hotel was in anyway unappreciative, but just that though it was competent at all times, the environs and venue itself was enough to occupy and delight ones senses for most of the visit.

No more words, but just to say a Palace Hotel in full keeping to that which its palatial name suggests. I would suggest you try it if you ever venture to Luzern.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WinsN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceLuzern, Sales & Marketing Coordinator at Palace Luzern, responded to this review, 11 June 2012
Dear valued guest

What a great review! Thank you so much for taking your time writing your feedback.

The whole PALACE LUZERN team is delighted to hear you had a wonderful stay with us. It is our goal indeed to make our guests feel home away from home and to offer you the best of more than a century of history.

We forwarded your feedback to our team and we really feel honored to hear such a great feedback about our property. Many of our guests love the view to the lake and the mountains nearby. I have to admit that I really enjoy the view every day again. Did you know that you also have a breathtaking view from our PrivateSPA?

It would be a great pleasure to welcome you back again. Please let us know, if we can be of assistance at any time.

Best regards from Lucerne,

Sonia Grosso
Sales & Marketing Coordinator
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1,042 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (277)
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English first
Llanelli, United Kingdom
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 June 2012

Reassuringly expensive but with justification! The staff are exceptional and standards exemplary. A small-ish hotel by comparison with others in Luzern and superbly located on the 'prom'.
Plus points: The rooms! We had a 2nd floor lake-view with balcony that was simply superb. Great size - a suite by some comparisons - and a sumptuous bathroom with considerable 'wow' factor. Easy walk into the town - several restaurants nearby.
Minus points: it is a premium priced hotel though breakfast is particularly poor value. Dinner in Jasper, the main restaurant is a memorable experience but expect to pay £100/head if you want a decent wine.
Overall - it was well up to expectations and we had no issues with the staff whatsoever.

Room Tip: It has to be 'lake view'
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceLuzern, Sales & Marketing Coordinator at Palace Luzern, responded to this review, 6 June 2012
Dear John

Thank you for choosing the PALACE LUZERN and for taking your time to write this great review!
The whole team is very happy to read that you enjoyed your stay with us. Our rooms are beautiful indeed and the lake view is unique. By the end of this year we will have 30 more rooms completely renovated. It would be a pleasure to welcome you back again despite the common Swiss pricings.

We wish you a fantastic summer and hope to see you soon again!

Best regards,

Sonia Grosso
Sales & Marketing Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 31 May 2012

The Palace is a beautiful hotel, this was our fourth occasion staying there. There seemed to be a mis-understanding with room booking upon check-in which was quite late around 11pm. The person in charge was absolutely horrendous, basically refusing to resolve the problem (not that he couldn't but actually wouldn't). Our room was old - to the point that the bathroom fittings had turned brown with age. The bed frame also had dirty marks on it, if you were to only see this room, you would think you were in a 3* hotel. We got the impression that because we had a deal through Kiwi that we were given the worst room in the hotel. May I add that they were not even close to full capacity. In any case, the following day we spoke to the day manager, within moments are problems were resolved (unfortunately I do not remember the young lady's name). But she was very professional and what you would expect from the Palace. We were shown two other rooms and chose the one we preferred to move to for our remaining two nights, our stay was then much better.

We ate lunch in their "Jasper" restaurant which was a nice experience, food was well presented.

The Palace is a great hotel with a fabulous view of the lake. I hope that other people staying there have the experience we had for our second two nights and not the first. Our rating of this hotel on this particular trip is only brought down due to our first night's experience.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank StephandJulesLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceLuzern, Sales & Marketing Coordinator at Palace Luzern, responded to this review, 4 June 2012
Dear valued guests

Thank you for choosing the PALACE LUZERN. It was great to have you back for the fourth time!

We are very sorry for any inconvenience caused during your first night with us. The "3 for 2" special you booked was made in standard category with street view. We are sorry to hear that the quality of the room did not meet your expectations. We will double check the quality of this room again. Furthermore it will perhaps be of interest for you that ee will have a renovation of 30 rooms by the end of this year.
Nevertheless: Great to hear that you enjoyed the rest of the stay with us. We will definitely share your feedback with our colleagues in charge.

By the way: There is also a special offer for our higher categories with lake view. We are looking forward to welcoming you as our guests in one of our lake view rooms next time.

Kind regards,

Sonia Grosso
Sales & Marketing Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
beaumont texas
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 May 2012 via mobile

We arrived early by train and were delighted to have our room ready plus, an upgrade to a deluxe suite with balcony over looking the lake. On our coffee table was a lovely note congratulating us on our anniversary. It was personally signed by several staff members. Very nice touch. Since my son is in the hotel business I have to comment on the housekeeping staff. They were meticulous in daily cleaning and turn down service. The executive of housekeeping has a staff to be proud of. If there is a downside it was the bar area was very hot so we were not able to enjoy the beautiful facility and piano music. We are from Texas so used to A/C. Not the hotels fault. We enjoyed drinks on our lovely patio instead. I would definitely recommend staying here.

Stayed May 2012, travelled as a couple
Helpful?
Thank luckyled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceLuzern, Sales & Marketing Coordinator at Palace Luzern, responded to this review, 29 May 2012
Dear valued guests

What a great review! Thank you for choosing the PALACE LUZERN for your anniversary celebrations and for taking your time to write this review.
The whole team is thrilled about your feedback! We hope you were also able to enjoy our lovely attended terrace where you can feel the slight breeze of the Lake Lucerne.

We would be delighted to welcome you back again on your next anniversary and wish you only the best of luck for your future.

Best regards from Lucerne

Sonia Grosso
Sales & Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queensland
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 May 2012

Recently stayed at the Palace Luzern in Switzerland. The accomodation was part of a package holiday with an Australian tour company. We were allocated Room 200 on the 2nd floor and when we entered the room we were very happy. Unfortunately the room is located directly below the gymnasium and when both of the running machines were being used the noise in our room was very disturbing. The gym is open 24 hours and this would cause the occupants of the room to have a very distrubed night's sleep if another occupant decided to have an early start on running machine.

When our tour director informed the hotel that we were dissatisfied every staff member spoken to seemed to be aware of the problem with this particular room. We had another room allocated and the staff moved all of our belongings whilst we were out to dinner. I must stress that this was the only problem with the hotel, and the breakfast that was supplied with the package was first rate. The building is superb and the staff in the bars and dining room are first rate.

Room Tip: Mke sure that you are not allocated Room 200, Only half of the rooms have any view of the lake.
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BJR001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceLuzern, Sales & Marketing Coordinator at Palace Luzern, responded to this review, 4 June 2012
Dear valued guest

Thank you very much for choosing the PALACE LUZERN and for taking your time to write your review.
We are sorry to hear that you were not satisfied with your first room. We are aware that sometimes noise can occur, if both running machines are in use. Thank you again for this input, we will check what we can do to change this immediately.
Nevertheless, the whole PALACE team is thrilled to hear that you enjoyed your stay with us and we are looking forward to welcoming you back soon again.

We wish you a fantastic summer!

Best regards from Lucerne

Sonia Grosso
Sales & Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palace Luzern

Property: Palace Luzern
Address: Haldenstrasse 10, Lucerne 6002, Switzerland
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Lucerne
#2 Luxury Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
Price range (per night): ₹ 25,181 - ₹ 42,235
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Official Description (provided by the hotel):
Elegant lakefront hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne

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