The Palace is a beautiful hotel, this was our fourth occasion staying there. There seemed to be a mis-understanding with room booking upon check-in which was quite late around 11pm. The person in charge was absolutely horrendous, basically refusing to resolve the problem (not that he couldn't but actually wouldn't). Our room was old - to the point that the bathroom fittings had turned brown with age. The bed frame also had dirty marks on it, if you were to only see this room, you would think you were in a 3* hotel. We got the impression that because we had a deal through Kiwi that we were given the worst room in the hotel. May I add that they were not even close to full capacity. In any case, the following day we spoke to the day manager, within moments are problems were resolved (unfortunately I do not remember the young lady's name). But she was very professional and what you would expect from the Palace. We were shown two other rooms and chose the one we preferred to move to for our remaining two nights, our stay was then much better.
We ate lunch in their "Jasper" restaurant which was a nice experience, food was well presented.
The Palace is a great hotel with a fabulous view of the lake. I hope that other people staying there have the experience we had for our second two nights and not the first. Our rating of this hotel on this particular trip is only brought down due to our first night's experience.
- Official Description (provided by the hotel):
- Elegant lakefront hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more less
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- Also Known As:
- Palace Luzern Lucerne
- Palace Luzern Hotel Lucerne