I booked a family Easter week-end package at this hotel and was amazed from beginning to end by the friendliness of the staff working there. The lady who took my booking by phone was most polite and helpful, the staff on arrival were extremely friendly and the hotel even organised a one-hour egg hunt for the children, led by two super child friendly members of staff.
Our rooms looked a little bit dated in terms of deco and could be a bit modernized/freshened up but the view on the lake was great.
The breakfast buffet was very nice as well and the lady who took care of our table did a very good job too. In a country where we often find it difficult to find good service and friendly staff, the people working at this hotel make it a unique place!!
- Official Description (provided by the hotel):
- Elegant lakefront hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more less
- Reservation Options:
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- Also Known As:
- Palace Luzern Lucerne
- Palace Luzern Hotel Lucerne