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“Great hotel with amazingly friendly staff”
Review of Palace Luzern

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Palace Luzern
Ranked #2 of 67 Hotels in Lucerne
Certificate of Excellence
Reviewed 14 April 2012

I booked a family Easter week-end package at this hotel and was amazed from beginning to end by the friendliness of the staff working there. The lady who took my booking by phone was most polite and helpful, the staff on arrival were extremely friendly and the hotel even organised a one-hour egg hunt for the children, led by two super child friendly members of staff.
Our rooms looked a little bit dated in terms of deco and could be a bit modernized/freshened up but the view on the lake was great.
The breakfast buffet was very nice as well and the lady who took care of our table did a very good job too. In a country where we often find it difficult to find good service and friendly staff, the people working at this hotel make it a unique place!!

Room Tip: Ask for a room on the lakeside!
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  • Stayed: April 2012, travelled with family
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1  Thank travelwise24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceLuzern, Sales & Marketing Coordinator at Palace Luzern, responded to this reviewResponded 17 May 2012

Dear valued guest

Thank you very much for choosing the PALACE for your Easter celebrations. It was our pleasure to entertain your children with our egg-hunt. We hope they had a fun time!
We are thrilled to read you enjoyed your stay with us. It's our goal to make our guests feel at home away from home and we would love to welcome you again soon - what about Christmas in this Lucerne?

We all wish you a wonderful summer!

Warmest regards,

Sonia Grosso
Sales & Marketing Coordinator

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655 - 659 of 1,146 reviews

Reviewed 13 April 2012

Wonderful hotel in an idilic location by the lake with a fantastic view of the alps.
Within walking distance of city center.
Large and very comfortable junior suites with all amenities you may want.
Top level service.

  • Stayed: April 2012, travelled as a couple
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1  Thank GProenca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceLuzern, Sales & Marketing Coordinator at Palace Luzern, responded to this reviewResponded 17 May 2012

Dear valued guest

Thank you for choosing the PALACE Luzern for your stay and for taking your time for
this great feedback. Our team is thrilled to hear you enjoyed our hotel and service. It's our goal
to make you feel home away from home!

We hope to welcome you soon again at the PALACE and wish you a wonderful summer.

Warmest regards,

Sonia Grosso
Sales & Marketing Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2012

My wife and I booked a single night for a two day trip to Luzern. The casino parking next door is normal Swiss prices, 28chfs for 24 hours - right next to the hotel so convenient to arrive. The hotel is right on the lake, with the main promenade just in front of the hotel. The location is directly between the kapel bridge and the transport museum, so easy to walk every where. The hotel itself is very beautiful, clean and very quiet. We had a basic room, on the "mountain" side so no view of the lake, but still a nice room. Relatively small, and a slightly awkward slant to the roof on the 6th floor, but OK for our height. Any taller it would be a pain. The spa was nice, but we had planned to spend our time together, but during the week the spa is split for men and women. Seems that only on weekends they have a unisex section of the spa open. The rooms were quiet, clean and very comfortable for sleeping. The bathroom spacious and nice. Overall not a huge room, but we did take the cheapest room option. We did not try the hotel restaurant, as it looked quiet expensive, although a very appetising looking menu. We ate just along at the next big hotel at the Thai Lotus for dinner, and the Italian restaurant in that same hotel for lunch. Also had a coffee and strudel at the café in the same hotel, all very nice food. Overall would recommend for a nice hotel, average price/value ratio and a very good location to access all main sites in town by foot. It's a bit far to walk from the train, but it seems that they have a car available that could pick you up - we did not use this service.

  • Stayed: April 2012, travelled as a couple
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Thank chtripscip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceLuzern, Sales & Marketing Coordinator at Palace Luzern, responded to this reviewResponded 17 May 2012

Dear valued guest

Thank you very much for staying with us and for taking your time to write your review. it is great to read you enjoyed your stay at the PALACE as well as in the city itself. Our SPA is indeed split into separate sections for men and women. On weekends the men's sections turns into a mixed section. Maybe you get to enjoy a stay in our Private SPA on your next stay at the PALACE - it's a marvelous experience.

We all wish you fantastic summer and hope to welcome you again soon.

Kindest regards,

Sonia Grosso
Sales & Marketing Coordinator

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Reviewed 23 March 2012

If you're looking for sanctuary among the alps, this is the place. Looking out each morning over that lake to those snow covered mountains and enjoying the fine breakfast each day by the lake, I knew I'd made the right choice. Put this one in the category of "how to have a good holiday ( US 'vacation')." Staff could hardly have been more helpful and genuinely enthusiastic. My dad and I felt as if we were in our family home after the first few hours and the greetings of welcome on our every return only strengthened this. There were glitches, but who cares when these only show the lengths to which the staff will go to convince you of their commitment to you enjoyment of the stay. Jasper restaurant was fabulous and young maitre d'hotel (a Berliner) was superb. Memorable meal (and I live in Paris!), but typically Swiss (i.e. on the pricey side).

To the team: You convinced us! I'll be back again in a heartbeat.

Room Tip: Do not countenance anything but a full lake view if you have the choice. You will find Bliss on Lake...
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  • Stayed: March 2012, travelled with family
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1  Thank ozglobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceLuzern, Sales & Marketing Coordinator at Palace Luzern, responded to this reviewResponded 17 May 2012

Dear valued guest

Thank you very much for choosing the PALACE Luzern and for taking your time to write this great review. The entire PALACE team is thrilled to know you enjoyed every single day during your stay with us. We are all looking forward to welcoming you again. There is still so much to see and experience in this beautiful city. Please do not hesitate to contact us should you plan to come back, we would love to be of assistance.

Warmest regards from Lucerne

Sonia Grosso
Sales & Marketing Coordinator

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Reviewed 16 January 2012

My husband and I stayed here as our business meeting in Zurich was cancelled so asked American Express for recommendations for a SPA hotel. The hotel is beautiful, set directly on the lake with views of the alps. Service was friendly and helpful. Room was wonderfully large with a small balcony overlooking the lake. the room had wardrobe area and very large room divided into a sitting area with armchairs, sofa and writing desk, then the bed area. I liked it all being open as it made the room so large.Bed comfortable with great linens. Decor spot-on! Free WiFi.

SPA treatment was good, we booked the couples room where you get your own private pool, Saunas etc.

I cannot find a fault with hotel and also with the city of Luzern, it is a beautiful, friendly and interesting place that we will definitely return to. Cannot recommend higher.

Room Tip: Book with Amex to get free upgrade and gift.
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  • Stayed: January 2012, travelled as a couple
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Thank BelGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceLuzern, Director of Sales at Palace Luzern, responded to this reviewResponded 31 January 2012

Dear BelGal

Thank you very much for staying with us and for your comment. It was a pleasure to have you as our guest. It is great to hear that you loved our hotel and our service. And we all agree with you, Lucerne is a beautiful place to visit.
Please let us know, if you plan to come back. There are many more things to do and to see in Lucerne. The Palace Team will be of assistance if you have any questions.

With best regards from Switzerland to the Olympic city of 2012

Malte Budde
Director of Sales

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Additional Information about Palace Luzern

Address: Haldenstrasse 10, Lucerne 6002, Switzerland
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Lucerne
#2 Romantic Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
Price Range: ₹ 21,443 - ₹ 37,989 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Official Description (provided by the hotel):
Elegant lakefront hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne

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