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Reviewed 12 October 2017

We thoroughly enjoyed our two night stay at the Hotel Montana and in the beautiful city of Lucern. The hotel is located high above the city with sweeping views from our room. We found the staff to be very friendly and accommodating, even fetching us coffee and tea at 6AM on the morning we left the hotel (before the restaurant opened). We had dinner at the hotel our first night and it was delicious, followed by a spectacular jazz band in the bar after dinner! The room was very clean and the bathroom large and the bathtub was huge (a great treat!). I would highly recommend the Hotel Montana to anyone visiting Lucern. It was easy to walk into the city along the lake from it's wonderful location.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank ccfitzny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtDecoHotelMONTANA, Leiter Front Office at Art Deco Hotel Montana Luzern, responded to this reviewResponded 17 October 2017

Dear guest
Thank you very much for your great review! We are happy that you had a wonderful stay with us and appreciate a lot that you recommend us on tripadvisor.
Looking forward to welcoming you soon again!
Your MONTANA team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017

The hotel was a pleasant surprise given its location above the sea level and to find a monorail that takes customers down to the lake was amazing. The hotel staff were excellent and checkin was very friendly and helpful.The dining experience overlooking the lake was also a perfect opportunity to plan your day.

Room Tip: Ask for a lakeview room.
  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank Barry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtDecoHotelMONTANA, Leiter Front Office at Art Deco Hotel Montana Luzern, responded to this reviewResponded 17 October 2017

Dear guest
Thank you very much for your excellent review! We are delighted that you had a great stay and look forward to welcoming you soon again!
Your MONTANA team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

A great stay in a lovely property. Right from the booking experience we found the hotel to be extremely pro-active and responsive to all requests and needs. The room had a lovely lake view and offering a 180 degree panorma of the lake and snow clad mountains. The hotel staff are extremely polite and well trained to meet all guest needs and the combination makes Montana a compelling choice for your stay in Luzern.
The city centre is a short 8 minute walk along the lake promenade and the hotel also gives complimentary bus/tram passes.
The hotel combines old world charm with great views and excellent service.

Room Tip: Spend the additonal amount on a Lake view room
  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank peter-newton-lewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtDecoHotelMONTANA, Leiter Front Office at Art Deco Hotel Montana Luzern, responded to this reviewResponded 12 October 2017

Dear guest, thank you so much for your excellent review! We are delighted that you had a great stay and look forward to welcoming you soon again! Your MONTANA team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

All the 'wonderful staff' mentioned in othervrevies must be on vacation because less than 24 hrs into our stay yet to meet any. After a tiring trip from UK arriving latev last night greeted by a receptionist who was not happy to see us! Most appaling check in i have ever experienced! No help or assitance provide ...'your room is on 5th floor lift is there!' We had to find room ourselves and ring down to find out about breakfast! This morning met he equally abnoxious colleague who had to drag herself away from a discusion with her back office friend. Breakfast staff mixed review ....helpful young man brough the drinks ... but we asked waitress about hot dishes to be told it was in the corner over somewhere! Needless to say having found where I think she meant no one in attendance! Gather they must have gone to the 'charm removal school' with the rest of the staff. On returning from a stroll into town .....and not to be outdone by the rest of 'team Montanna' we where treated to another bout of disdain....initially thinking we had walked in off the street looking for the restaurant ...it only improved slighlty once the eyes had returned from the back of her head as I informed her we were actually 'guests' of the hotel (having to remind ourselves !!!) AND wanted to book a table! Booked one but on reflection cancelled it!

Room Tip: Lake views are best
  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Howmor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtDecoHotelMONTANA, Leiter Front Office at Art Deco Hotel Montana Luzern, responded to this reviewResponded 12 October 2017

Dear guest, thank you for your review. Our head of department has already spoken to you and we are happy that we found a positive solution for all of us. Looking forward to welcoming you soon again! Your MONTANA team

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Reviewed 4 October 2017

Perched high above the charming, historical city of Lucern is The Montana! Offering magnificent vistas of the lake, city, and mountains, from it's classic principal areas, to it's contemporary guest suits. Most gracious and accommodating staff. The food was superb. A surprise was dining in the kitchen club, offering a first hand viewing of the kitchen performing the art of fine cooking and presentations! Overall a delightful and most memorable holiday at The Montana!

Room Tip: City, Mountain, Lakeviews, are the finest!
  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Service
2  Thank duffys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtDecoHotelMONTANA, Leiter Front Office at Art Deco Hotel Montana Luzern, responded to this reviewResponded 7 October 2017

Dear guest, thank you so much for this great review! We are happy that you had a wonderful stay with us and look forward to welcoming you soon again! Your MONTANA team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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