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Reviewed 11 October 2017

A great stay in a lovely property. Right from the booking experience we found the hotel to be extremely pro-active and responsive to all requests and needs. The room had a lovely lake view and offering a 180 degree panorma of the lake and snow clad mountains. The hotel staff are extremely polite and well trained to meet all guest needs and the combination makes Montana a compelling choice for your stay in Luzern.
The city centre is a short 8 minute walk along the lake promenade and the hotel also gives complimentary bus/tram passes.
The hotel combines old world charm with great views and excellent service.

Room Tip: Spend the additonal amount on a Lake view room
  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank peter-newton-lewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtDecoHotelMONTANA, Leiter Front Office at Art Deco Hotel Montana Luzern, responded to this reviewResponded 12 October 2017

Dear guest, thank you so much for your excellent review! We are delighted that you had a great stay and look forward to welcoming you soon again! Your MONTANA team

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Reviewed 9 October 2017

All the 'wonderful staff' mentioned in othervrevies must be on vacation because less than 24 hrs into our stay yet to meet any. After a tiring trip from UK arriving latev last night greeted by a receptionist who was not happy to see us! Most appaling check in i have ever experienced! No help or assitance provide ...'your room is on 5th floor lift is there!' We had to find room ourselves and ring down to find out about breakfast! This morning met he equally abnoxious colleague who had to drag herself away from a discusion with her back office friend. Breakfast staff mixed review ....helpful young man brough the drinks ... but we asked waitress about hot dishes to be told it was in the corner over somewhere! Needless to say having found where I think she meant no one in attendance! Gather they must have gone to the 'charm removal school' with the rest of the staff. On returning from a stroll into town .....and not to be outdone by the rest of 'team Montanna' we where treated to another bout of disdain....initially thinking we had walked in off the street looking for the restaurant ...it only improved slighlty once the eyes had returned from the back of her head as I informed her we were actually 'guests' of the hotel (having to remind ourselves !!!) AND wanted to book a table! Booked one but on reflection cancelled it!

Room Tip: Lake views are best
  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Howmor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtDecoHotelMONTANA, Leiter Front Office at Art Deco Hotel Montana Luzern, responded to this reviewResponded 12 October 2017

Dear guest, thank you for your review. Our head of department has already spoken to you and we are happy that we found a positive solution for all of us. Looking forward to welcoming you soon again! Your MONTANA team

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Reviewed 4 October 2017

Perched high above the charming, historical city of Lucern is The Montana! Offering magnificent vistas of the lake, city, and mountains, from it's classic principal areas, to it's contemporary guest suits. Most gracious and accommodating staff. The food was superb. A surprise was dining in the kitchen club, offering a first hand viewing of the kitchen performing the art of fine cooking and presentations! Overall a delightful and most memorable holiday at The Montana!

Room Tip: City, Mountain, Lakeviews, are the finest!
  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Service
3  Thank duffys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtDecoHotelMONTANA, Leiter Front Office at Art Deco Hotel Montana Luzern, responded to this reviewResponded 7 October 2017

Dear guest, thank you so much for this great review! We are happy that you had a wonderful stay with us and look forward to welcoming you soon again! Your MONTANA team

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Reviewed 3 October 2017

This was perhaps our favorite hotel experience of all time. We thoroughly enjoyed The Art Deco Montana Hotel in Luzern. The facility is just gorgeous and elegant, and the views from the hill are breathtaking. Above all, the entire staff was a delight. From Daniel as our favorite waiter in the restaurant, to all of the helpful reception attendants, each person was kind and attentive. We will go back as often as we can - and I recommend others do the same.

Room Tip: Definitely splurge for a lake view... it's worth it!
  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank annesM8851OH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtDecoHotelMONTANA, Leiter Front Office at Art Deco Hotel Montana Luzern, responded to this reviewResponded 6 October 2017

Dear guest, thank you so much for this great review! We are delighted about your words and have informed our staff, especially Daniel, with pleasure. Looking forward to welcoming you soon again! Your MONTANA team

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Reviewed 23 September 2017 via mobile

Don't often dish out 5 star reviews but this one is worth it. What a spectacular view from the lake facing balcony of everything... appreciated the quick and early checkin after a long flight and arrived at a large room which is well appointed in Art Deco style with gorgeous breakfast, bar area and very cool beach club. Dinners looking over Lucerne were great with quick and good service. Conferencing was fine as well.

Nothing I can think of to fault this place from start to finish and for sure will return and recommend to friends and family.

Stayed: September 2017, travelled on business
Thank MoKad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtDecoHotelMONTANA, Leiter Front Office at Art Deco Hotel Montana Luzern, responded to this reviewResponded 25 September 2017

Dear guest, thank you so much for your great review! We are happy that you had a wonderful stay with us and appreciate a lot that you recommend us on tripadvisor. Looking forward to welcoming you soon again, your MONTANA team

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