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All reviews memory foam mattress executive room nice hotel tram stop good sized rooms business travel accor hotels walk in shower necessary amenities the central railway station fast wifi modern facilities long stay room price family room hot breakfast stayed at this hotel for nights
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Reviewed 5 weeks ago via mobile

This is a modern hotel that offers a free bus pass to get around the city. We purchased a worldwide converter that could plug our 110 into their 220 for 15 euros. A great buy. If you don't want to purchase one they will loan you one. There is an on-site breakfast buffet that is optional for 31euros. Has lots of variety of items including eggs, cheeses, pastries.meats,yogurts,etc. There really wasn't a restaurant close to eat. If you take the train to the main station there is are some fast food restaurants- Starbucks, Burger King and McDonalds but unlike the U.S. they did not serve breakfast. Friendly, helpful staff.

Stayed: September 2018, travelled as a couple
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario Max L, Manager at Novotel Basel City, responded to this reviewResponded 4 weeks ago

Dear Linda M,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Max Lavori
Room Division Manager
Novotel Basel City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2018

This was exactly what we wanted for our short city break:
Good value, excellent transport links, quiet at night, good sized rooms, gym, decent breakfast, helpful staff.
We we are family of 4 with 2 teenagers. We had 2 rooms at the end of the corridor and could close off the two rooms from the rest of the floor. It meant we had a really large private area. The hotel also lent us some travel adapters and umbrellas when it was raining.
The hot breakfast was a little cold when we went towards the end of the breakfast session but good and hot when we went earlier the next day. Loved the selection of pastries, fruit and yoghurt also.
The gym had everything I needed, so happy there.
Would go back.

  • Stayed: August 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Sue L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario Max L, Manager at Novotel Basel City, responded to this reviewResponded 4 weeks ago

Dear Sue L,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Max Lavori
Room Division Manager
Novotel Basel City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2018 via mobile

Stayed 7 nights in one of the executive rooms in Novotel Basel City with my husband. The room is relatively clean, with the exception of the Nespresso machine which was quite dusty throughout our stay. Other than that, the room and toilet were clean. The room was big and comfortable for 2 of us which I personally felt was important for a long stay. Wifi was strong as well. The checking-in and out processes were smooth and hassle-free. We were greeted by a very friendly and professional receptionist.

They were also very prompt in replying my emails when I was liaising with them to provide a cake for my husband’s birthday. They also offered to make us a fruit basket after knowing that my husband and I are not big cake eaters and we can’t finish a whole cake on our own. Most importantly, they delivered it on time on the day of his birthday!

Perhaps, the only down side was that the toiletries were not checked and topped up accordingly. We had to call the housekeepers a few times over our 7-day stay to get the tissue boxes changed, or to refill the shampoo/body wash.

In terms of location, Novotel is located relatively near to both the train station and the city center. From Basel train station, you can easily take either tram 10 or 11 and alight at Peter Mariam station (which is the next stop), and then take a short 5 minute walk from there. It’s also a few tram stops away from the city center where there are plenty of food options, or shopping places.

Breakfast options were good, but we basically had the same food selection for 7 days. Perhaps, this is the norm for hotels in Switzerland, as we noticed after we moved to the other hotels in the other parts of Switzerland.

All in all, I’ll still choose Novotel if I get a chance to visit Basel again!

Stayed: August 2018, travelled as a couple
Thank Juliana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario Max L, Manager at Novotel Basel City, responded to this reviewResponded 10 September 2018

Dear Juliana K.,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Max Lavori
Room Division Manager
Novotel Basel City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2018 via mobile

We stayed at the Novotel for a family trip to Basel in a Family room.

Service was efficient and courteous. We were swiftly checked in and the room was already set up with a separate pull out bed and towels for the kids. The bathroom was modern and clean. The shower is slightly translucent from the room where you can see the outline of someone in the shower, or they can press a button inside the shower to make the glass see-through (fun for the kids to play with). Towels were a bit thin, but there were plenty.

The hotel is about a 10-15 minute walk to Basel SBB and it’s about a 10 minute walk to the river. There aren’t many food options nearby, but food options were easily accessible about 10-15 minutes away.

Breakfast was great and definitely recommend the room price with breakfast since it’s 30 CHF per person otherwise. There were a lot of hot options (scrambled eggs, boiled eggs, bacon, sausage) and cold options (donuts, yogurt, fruit, cold cuts, and cheese). Service in the breakfast area was very efficient and friendly, especially considering the volume.

Overall, we had a great stay and would definitely stay again next time.

Stayed: August 2018, travelled with family
Thank Ringo_Traveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario Max L, Manager at Novotel Basel City, responded to this reviewResponded 13 August 2018

Dear Ringo_Traveling

We very much appreciate your comments regarding your stay at the Novotel Basel City.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Max Lavori
Room Division Manager
Novotel Basel City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

Good solid Novotel. The building looked unattractive from the street but inside it is perfectly pleasant and comfortable. The position while not directly in the centre or on the river turned out to quite good. It is one tram stop from the Central Railway Station and no more than five minutes into the centre of the city. The tram system in Basel is highly efficient and there is a stop across the street from the hotel.
We stayed there during Art Basel at which time the prices are exorbitant across the city and no different at this hotel. But if you avoid Art Basel week, Novotel Basel would be a good and reasonably priced option with sensible dinner options after a day of being on your feet.

  • Stayed: June 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank PFoggSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario Max L, Manager at Novotel Basel City, responded to this reviewResponded 13 August 2018

Dear PFoggSydney,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Max Lavori
Room Division Manager
Novotel Basel City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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