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All reviews the river annex building balcony view grand staircase herbal tea sparkling water single room boiled eggs wood floors the main hotel street side street noise hotel bar is the hotel sits bars and restaurants after midnight small balcony
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Reviewed 5 September 2018

stayed one night only, great room, great view on the Rhine, great and very friendly people, everybody from the staff says hello to you, ecxellent breakfast, unfortunately I can¨t recommend hotel to people using a wheelchair, stairs to enter the hotel and small elevator

Room Tip: demand room with view on the river Rhine
  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cuepli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Krafft_Basel, Assistant Teamleader Reservations at Hotel Krafft Basel, responded to this reviewResponded 11 September 2018

Dear Cuepli
Thank you very much for your great feedback about our Hotel Krafft!
We do very appreciate your lovely comments about our nice rooms. We are very lucky to be at this location next to the river and that we are able to share the best view of Basel with our guests.
We already shared your praising comments about our team, and they are very happy to hear that guests see and appreciate their efforts.
Due to the fact, that the Hotel Krafft is a very old and listed building it is a bit complicated to enlarge the rooms.
But we do have indeed options to accommodate guests who are bound to the wheelchair.
We have a platform for the stairs at the entry and wheelchair-accessible rooms with floor-even showers.
We are looking forward welcoming you again in the hopefully near future!
Best regards
Vera Ott
Assistant Teamleader Reservations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2018

We enjoyed our stay in this hotel, beautiful views on the Rhine river, nice room, some very nice touches, such as the water and tea station on every floor, and the apples for all customers. Also the breakfast is simple yet delicious, good local products and in one of the nicest dining areas of the city.
For non-smokers and people looking for a quiet night this might be the wrong hotel: the area is very animated, but the most disturbing sounds and smells are created by the hotel itself: they set up a bar called "Consum" just below the windows where people smoke and talk loudly until past 1AM. As the hotel has no AC you are forced to open the windows and then need to close them again as the smoke enters your room. We complained to the hotel staff and they seem to know the issue. There is also a cigar lounge at the entrance, the smell inundated the lobby. Same issue in the dining area, with open windows the smoke from cigarettes and cigars (the hotel still sells cigars!) fills the dining area. The hotel should decide if they care more about the sleep quality of their guests paying 200USD+ or people smoking and drinking a beer for 5USD. In economic terms the solution seems quite simple.

Room Tip: higher rooms are less noisy (but hotter, as no AC)
  • Stayed: July 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Millevoyages
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Krafft_Basel, Front Office Manager at Hotel Krafft Basel, responded to this reviewResponded 4 weeks ago

Dear Millevoyages
Thank you so much for being our guest and your recommendation on TripAdvisor!
I'm glad you were happy with the design of the room and the extra touches like the free apples and the tee and water station on every flloor. We are delighted as well to read you enjoyed the variety and the quality of our breakfast at our restaurant facing the Rhine.
We are sorry to read you were disturbed by the smell of the cigarrs and the noise of the encourage street. Therefore you were not able to enjoy your stay entirely satisfied with us. It is really important to us that both our non-smokers and the cigar-loving guests feel comfortable with us. Please rest assured that we are taking the appropriate measures to address the problem with the smoke of the cigarrs and prevent any future occurrences. For all noise sensitive persons we offer our quiet river rooms facing to the Rhine.
Despite this we are glad you enjoyed and valued the many little extras we put so much thought into.
We hope to get another opportunity to welcome you back at the hotel KRAFFT!
Best regards from Basel
Michèle Schuler
Teamleader Réception

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Reviewed 30 August 2018

This is a totally delightful hotel. The people at the desk are extremely helpful. We had a beautiful room overlooking the Rhine and spent five days here. Aim for this if you are allergic to corporate hotels! The restaurant has very good food and will accommodate you even if only an hour before the table is booked. A great experience.

Room Tip: We had a large room on the Rhine side. There is noise from outside but you can shut it out if you want by closing the windows.
  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank 883anneoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Krafft_Basel, Front Office Manager at Hotel Krafft Basel, responded to this reviewResponded 31 August 2018

Dear 883anneoc
It is a true pleasure to read how much you enjoyed your stay in our hotel and your visit at our restaurant.
We are thrilled to read that you spent a great time in our hotel and would like to thank you for praising our colleagues from the desk and the provided service.
We hope to welcome you back in the not too distant future!
With best regards from Basel
Michèle Schuler
Teamleader Réception

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Reviewed 9 August 2018

I live almost next door to this hotel and have often been to the Restaurant with guests. In former times I used to place my guests or other visitors to Basel in this hotel, usually requiring a room overlooking the river Rhine.

Stayed: August 2018
Thank Heinz W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Krafft_Basel, Front Office Manager at Hotel Krafft Basel, responded to this reviewResponded 10 August 2018

Dear Heinz W
I am delighted to learn that you enjoyed your stay and liked as well the restaurant.
We thank you for your loyalty and are looking forward to the pleasure of welcoming you again at the Hotel KRAFFT Basel in the near future!
Best regards
Michèle Schuler
Teamleader Réception

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Reviewed 25 June 2018

The view of the Rhein is what makes this a wonderful place to dine. The food was ok but nothing out of the ordinary. Our starters were fine. Mine was salad with cured salmon trout and my husbands the beef tartare, supposedly a house specialty. He was underwhelmed. For the main I had the salmon trout which was fresh and nicely cooked. The accompaniments were rather bland. My husband had the beef. It was tough and not very tasty. With so many options in Basel I would not have dinner there again. Maybe their Slo Berry Gin midday tho.

Stayed: June 2018, travelled as a couple
Thank Beckybythesea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Krafft_Basel, Front Office Manager at Hotel Krafft Basel, responded to this reviewResponded 3 July 2018

Dear Beckybythesea
Thank you very much for having taken the time to share your impressions on the hotel tripadvisor account.
Please be assured that we will forward your feedback to the teamleader of the kitchen and the service.
We deeply regret to hear that your experience did not fully meet your expectations and
that you have not been completely satisfied with the dishes.
However, we would like to pamper you again – maybe you will give us a second chance?
Your feedback has been much appreciated and we would feel honoured to have the opportunity to welcome you again
to Krafft.
Best regards from Basel,
Michèle Schuler

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