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All reviews train station beautiful dining room free mini bar breakfast room breakfast staff excellent location excellent breakfast convenient location main station business trip rooms are comfortable friendly hotel tram noise would definitely stay here again would highly recommend this hotel basel sbb visiting basel
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Reviewed 20 October 2017

Getting to this hotel was very easy from the airport. We just jumped on the bus to get to the train station and once at the train station we just walked across the street to the hotel. The hotel is very clean, quaint and staff was very attentive. We would recommend this adorable hotel to anyone.

  • Stayed: October 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank BarbRochester-MN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017

I have mixed feelings about this place. I have read a lot of positive reviews, so I had high expectations, but they were not really met. First of all, I think this hotel does not deserve a 4 star, it should be a 3 star maximum. It's not really on par with the other 4 star hotels in Basel. All the furniture and the front desk are seemed to be used heavily, and showed age. On my arrival, I had to wait almost 10 minutes for someone to actually show up at the front desk. The room itself was clean, but not really big, the bathroom was really nice though. The minibar contained different beverages (juices, beer), and were free of charge, and was refilled every second day. The twinbed was 2 mattress put together, which is kind of normal. My room was looking at the back street, so I could hear everything, the soundproofing is kind of horrible. The TV was an old HD TV, so you could not use it to play your own material, although there was an USB slot on it, it could not identify my USB Drive. The internet speed was all over the place, it disconnected me several times during an hour. The food is not bad, and they try to focus on getting bio-everything, which is a plus, but there was not really a big selection during the breakfast. The staff is really nice, and super friendly, when they are available.
All-in-all, this is a place for you, if you're into the bio-vegan scene, and don't require much technology to go by. 3,5/5

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank GergelyF9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gaia_hotels, Owner at GAIA Hotel, responded to this reviewResponded 18 October 2017

Dear Guest,

Thank you very much for your feedback. The opinions of our guests are very important to us, as it helps us identify aspects of our services and facilities that might be in need of some improvement.

We understand that we might have given you the impression that our front office agent did not notice your arrival at 8:26:29 pm. In fact, the agent was serving two guests at the bar and managed to attend to you two minutes later 8:28:11 pm. We would like to apologize for the inconvenience that this might have caused. You also mentioned that you could hear everything in the room you stayed in. In order to identify the origin of a problem it is important to have detailed specifications, if possible immediately. It’s the best way to improve the quality of a guest’s stay. You stayed for four nights and did not mention the noise emission you experienced neither the bad experience with the IT facility for that matter. It’s really a shame, for we could have surely resolved or at least improved the quality of your experience if you had given us the chance to do so. We always try to encourage guests to communicate with us and let us know by all means, if there’s anything we can do to make their stay as pleasant and worry-free as possible.

We assure you that our daily efforts have only one goal: the well-being and satisfaction of our guests! We would like to thank you for sharing your personal impression with us. We regret that your experience was not as you expected. We hope that you enjoyed the many other aspects of our hotel and hope to have a chance to welcome you back in our property.

Best regards,

Selinda Geyer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

Central location, very clean and cozy. Very friendly and helpful staff. Delicious breakfast buffet. Wellness options and mobility ticket make for an excellent home away from home while staying in Basel for business or pleasure.

  • Stayed: October 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Samy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

The hotel is one of my favourite in Basel and it is a bit like coming home. This time a bit noisy as there is construction work on going next door
That doesn't change the location close to major transportation and the free mini bar and breakfast

Stayed: October 2017
Thank Christoph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017

Very nice Hotel and rooms. Very friendly service. Proper and nice room. Central and quiet Location of the hotel. Everything was fine. Very good breakfast buffet. Free mini bar was nice! Coffee and tee for free in the room as well.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank ArabellaKB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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