My partner and I planned a wonderful trip to Italy - neither of us had ever really been before. We visited Florence, Siena and Rome. Of all our hotels on the trip, this one was the most lackluster. We chose it based on TripAdvisor reviews - our one disappointment.
I would recommend that you stay here to be in Siena and very close to the medieval city - but not for a wonderful hotel stay. If we returned to Siena, we would find another option. There are a a number of good hotels in and around the medieval city - we saw them walking around.
The staff were very friendly and welcoming. The major issue we had, though, was that we were escorted to our room in the back facing the garden, as requested. When the front desk manager opened the door, I was greeted by an intensely pungent odor, which literally made me gag. And I have a pretty strong stomach and don't react to much. The odor was covered over thinly by a plug-in air freshener. The kind young man who led us to the room clearly could not wait to get out of there as he rushed out as soon as he could see we were settled.
I promptly opened all the windows thinking "Well, we are here in the off-season, maybe we just need to air out the room..."
We headed off to dinner in Siena (a beautiful and easy walk), and when we returned, the odor was as present as ever. It smelled like something died in the room. I knew I would not be able to sleep there, so I went downstairs and asked for a different room. Another front desk manager seemed to know there was an issue because as soon as he saw our room number, he switched us to what I am assuming was their version of a suite (a room with stairs leading up to a bed in a loft), no questions asked.
What is most disturbing is that they seemed to know about the awful, nauseating smell and did nothing and mentioned nothing to us until I asked to be moved.
We moved into the new room and were right next to a very loud family with a toddler. They let their toddler race up and down the halls from about 11pm to 2am screaming, and the walls were thin enough we could hear it like he was in the room. The hotel staff did nothing to quiet the noise, so I just asked the Dad if he could keep it down to a low roar as we were trying to sleep. He nodded and moved the situation into their room, next door to ours, but we could still hear them as the walls are thin and not insulated very well. We just tuned it out best we could.
In the morning we went to breakfast downstairs, which was fine - cold meats and cheeses, cold cereal, and some butter pastries. Being vegan, we couldn't eat much, but we had some cereal mixed with juice, and had coffee and tea, and we were happy. Certainly not the breakfast of the century, though!
Anyway, Sienna was gorgeous and charming and had amazing food, people and shops, so it was worth the lackluster stay for the experience of getting to be in Sienna for two days.
- Official Description (provided by the hotel):
- Santa Caterina Hotel in Siena offers more than a bed and a breakfast service. Housed in a renovated 18th-century patrician villa, it is a small and cosy hotel lying just a few metres from Porta Romana (Roman Gate), one of the medieval accesses to the town centre of Siena.If you are looking among all the hotels in Tuscany - and specifically among the hotels in Siena - for the one that can serve you both as a base for daily excursions and as a comfortable pied-à-terre within the city limits, our 22-room facility will meet your needs. All rooms have en-suite bathrooms, direct telephone, TV Sat, minibar, air conditioning, wireless Internet access, and are furnished, as the lounge is, in the typical old Tuscan style.Providing guests with the cheerfulness and cosiness of a typical Siena’s bed and breakfast, Santa Caterina guarantees much more. The wide and luxuriant garden with its veranda where breakfast is served can offer you what other Siena hotels cannot, that is, a view over the splendid Siena landscapes that will paint before your eyes every morning unexpected, changing colour shades among hilly lines. The refined but homely atmosphere and its privileged location, make this hotel the ideal place for a romantic and pleasant stay in the land locals love to call the old-fashioned way, "Terra di Siena", the land of Siena in Italy's heart. At Santa Caterina, “hotels in Siena” means home. Come and enjoy our home! ... more less
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- Also Known As:
- Santa Caterina Hotel
- Santa Caterina Siena