We returned after 20 years where we stayed in Room 11 (nice balcony and valley view). The view was the same, but the staff was nowhere near up to it's former standards. The breakfast waitress was inattentive and rude, and they were frequently out of pastries. She appeared to hide in the kitchen, and was surly with a lovely English couple who asked for a "latte" which she didn't care to understand. She directed them to a pitcher of milk and returned to her hiding spot. We noticed the front desk to be spotty in terms of helpfulness. More indiferent than rude Rooms are clean still and it is a lovely place, but it will be our last visit. Just doesn't have the pervasive friendliness. What's more, we noticed the same thing about the town. Marcella, who owns a nearby bakery explained that it has been beseiged by tourists and this accounts for the diminishing hospitality.
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- Also Known As:
- Bel Soggiorno Hotel
- Bel Soggiorno San Gimignano