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All reviews the bus business hotel leaning tower large supermarket nice modern hotel minute drive restaurant staff cinque terra buffet breakfast main road pastries airport euro lam tickets minibar francesco
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Reviewed 29 September 2016

This hotel is suppose to be a Marriott hotel. It is NOT Marriott quality. When we arrived there was soap to wash your hands in the bathroom, that's it. When we asked for toiletries we received shampoo. We had to go out and buy body wash and conditioner. Website says coin laundry on site. There is NOT. We heard other people asking for laundry as well. Website says complimentary water. There is NOT. The room is bare minimum, no pen, no paper, no kleenex, no hotel book giving an overview of hotel services, no drawers to put clothes. Hotel was noisy, we were woke up at night. Restaurant is only open for breakfast, which isn't great. It's open for supper at 7:30 pm. Supper was good. Waiters at breakfast and supper were good. Hotel location is not good, there's not much in the area. A small mall is close by with a grocery store and about 7 other stores. The hotel was clean and the rooms were clean. Some of the staff were friendly. We stayed in this hotel for 4 nights, I would not recommend this hotel and am very sorry we stayed there.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank BellKanata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura B, Manager at AC Hotel by Marriott Pisa, responded to this reviewResponded 2 October 2016

Dear Guest,

We apologize for your issues. We thank you for your comment and we have shared with our team in order to improve our service.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2016 via mobile

I booked this hotel for 1 night as a stopover from Florence to Palermo, because it was so convenient to stay in Pisa the night before our early morning flight. Not sure why this place isn't getting better reviews, because everything about the hotel was fantastic!!! I like luxurious hotel rooms and this was fine - comfortable, clean, and spacious. My husband and I arrived early, got checked in right away and got a great room. Easy bus ride from the train station, and a great walk to the city centre and, of course, leaning tower. The staff were so very helpful throughout our stay, we would definitely recommend!!! Thanks to AC Hotel Pisa for a great stay in Pisa. :)

Date of stay: September 2016
Trip type: Travelled as a couple
2  Thank BexHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2016 via mobile

Our first stop on vacation, very modern design, helpful and friendly staff, very good breakfast selection, easy cab ride to city center, train or airport, see some pictures of the square and wonderful buildings

Date of stay: September 2016
Trip type: Travelled as a couple
2  Thank Michaelh04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2016 via mobile

Good all round hotel. Clean rooms and very friendly staff. Best to go out for dinner. Short taxi ride to Pisa central. Close to airport too. Good value for money. A little noisy at night within hotel and outside. Not all the time tho. Wifi good.

Date of stay: September 2016
Trip type: Travelled as a couple
Thank Mugenf11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2016

Not a good experience, a few reasons:
our room had marks of past infiltration;
for some reason room service skipped it, even though we had the 'please clean' on the door;
poor amenities, and lack of a clear standard on this topic among other AC Hotels;
one of the bathroom mirror lights was off and
sleep quality compromised due to bad sound isolation.
Staff was polite, nothing to complain on that.
The idea of the hotel is great and I can't complain about the location since I chose it, but to me, and as on other reviews, it's definitely not your average American Marriott and this one is poorly managed.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Rettori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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