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Traveller rating
546
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38
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All reviews the owner charming hotel junior suite family run hotel old world mario car rooftops cappuccino
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Reviewed 26 July 2022 via mobile

Very cozy hotel. Super friendly and helpful host. Tasting breakfast. Authentic italian style. They could upgrade the air condition and bed linings. Woluld say its a bit overpriced, but super location.

Great stay anyways, would choose it again

Date of stay: July 2022
Trip type: Travelled as a couple
Thank AstridPK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 June 2022 via mobile

We only stayed one night but Mario and Roberto couldn’t do enough to help, from parking our car, booking a great restaurant, planned a days tour of Lucca and getting up early to make us fresh juice and cappuccinos before our early flight. A family hotel, in a beautiful old building, tastefully furnished , great location. We’ll be recommending it and Lucca to all our friends. I noticed reviews below about the noise but we were on the 3rd floor and it was silent all night.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank andy_humphries
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 21 April 2022

As a seasoned traveler, I cannot say enough good things about my stay at this charming, old world hotel. First of all the staff was amazing, going out of their way to help in any way they can to make your stay memorable. We mistakenly booked an extra room (I had forgotten that I had already booked a room for my traveling companion) and they took it in stride and even gave us a better deal than the internet. We had connecting rooms that were perfect for us. The rooms were large by European standards and the bathrooms were very modern. The breakfast was outstanding, even offering made to order omelets which is very unusual for an Italian breakfast. They recommended we eat at a nearby restaurant for home cooking, Vecchia trattoria Buralli and it was excellent as was Pasquale Gubitissa where reservations are essential. I highly recommend this hotel and the fabulous family that runs it.

Date of stay: March 2022
    • Value
    • Rooms
    • Service
Thank colk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 November 2021

In July, we selected this hotel for a 3-notte stay in September. Their website is apparently wonky, and if memory serves uses a booking.com or other booking service, and it readily accepted our credit card information, but never sent a confirmation via text or email. The following day we called to confirm, no answer, no response. As a result, we booked our stay elsewhere. Come September, we received an email from them the first day of our Lucca visit, which my husband did not see timely so did not respond. When reconciling the credit card statement, we saw that we were charged the one night no show fee. We subsequently contacted them requesting a refund because a confirmation was never received. They did show us a PDF of a confirmation but no proof that it was ever emailed to us (it was not received). They maintain they are in compliance by charging us, as did our bank. Case closed.

Date of stay: September 2021
    • Service
Thank 290denac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 29 September 2021

Lovely hotel with perfect provisions and location for four gents using it as a cycling base. Clean comfortable rooms and a hearty breakfast to start the day. The hotel has use of secure bike storage nearby. The staff were most friendly and efficient and the owner Mario is a courteous and helpful host. I shall be back with other cycling friends.

Date of stay: September 2021
    • Sleep Quality
    • Rooms
    • Service
Thank Whahoo12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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