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Reviews (1,203)
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All reviewsthe main hotelfree buffetfree proseccogreat hotelsnack areafree bikeshot tubwithin the wallslovely terracesuperior roomthe hotel staffstrawberriesinside the city wallsloved this hotelcoffee machinepastriesold town
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Reviewed 5 February 2018 via mobile

I have been to Lucca many times but this was the first time at Hotel Ilaria. Very impressed by a superb hotel, friendly staff, great location and excellent breakfast! I will be back. Also the hotel is good value for money and an easy walk to the station. The botanical gardens of Lucca are next door and worth a visit.

Stayed: February 2018, travelled solo
1  Thank Timothy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this reviewResponded 24 February 2018

Dear Timothy L,
thank you for your nice comment :)
We are glad you liked your stay! We hope to see you soon again!
Best regards,
Mauro Cusinato
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2018 via mobile

Stayed for 1 night in Lucca in this hotel- wish we had booked for longer. Everything was perfect - nice spotlessly clean room with nice view. Staff friendly and helpful throughout. Free snacks and drinks available all day with added bonus of free prosecco between 5-7pm so nice for a pre dinner drink before heading out to lovely Lucca. Walk around the wall is a must - easy, flat and wheelchair accessible. We went to a Puccini recital in a nearby church - amazing !! Everything is so easy to get to as Lucca isn't huge and the Ilaria is very well situated. All in all highly recommend and the management should be proud of such a well run hotel. We would love to return, maybe for the Lucca festival.

Stayed: January 2018, travelled as a couple
Thank MCourtice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this reviewResponded 24 February 2018

Dear Claire,
thank you very much for your super nice comment!
We are so happy to hear that you enjoyed your stay with us and our services!
Our staff say 'Hello' and really hope to welcome you again as soon as possibile :)
Best regards
Mauro Cusinato
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2018

Beautiful hotel meticulously maintained, welcoming staff attentive to service, excellent location next to the old city. Small parking and reliable WIFI. Excellent breakfast with good selections. This hotel is a rare find.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank jof442014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this reviewResponded 24 February 2018

Dear Jof442014,
thank you!
We are happy to see that your enjoyed your stay with us,
We hope to see you soon again!
Best regards
Mauro Cusinato
Hotel Manager

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Reviewed 20 December 2017

We stayed in the main hotel, in a regular double room. These rooms are a bit dim, with lots of dark wood, but the window lets in plenty of light. The decor could use an update but for the very reasonable price and great location Hotel Ilaria is a good option. There is so much to see and do in Lucca that you will not spend much time in your room. The breakfast terrace is lovely, with Illy espresso and a good range of hot and cold food. You can walk here from both the bus and train, but it's cobbled (of course). Easy to find and Lucca is small enough that anyone would help with directions. Make sure you go out walking and let yourself get lost in Lucca's charming streets. There is a great wine shop just past the arch and several very good restaurants nearby. The front desk girls will also give you tips - thanks Federica and Ilaria!

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank DaisyFire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this reviewResponded 25 December 2017

Dear DaisyFire,
we are happy to know that you had a comfortable stay and we wish you can come again again for a longer stay! We are waiting for you to come back!
Please accept my best regards,
Mauro Cusinato.
Hotel Manager

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Reviewed 7 December 2017 via mobile

Excellent and luxury hotel. Large rooms provided with everything. Cleaness. Kind staff, delicious breakfast with any type of food. Excellent positition. Uncomparable processore for the quality of the service

Stayed: December 2017, travelled with family
Thank jdtsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this reviewResponded 25 December 2017

Dear jdtsa,
thank you so much for your kind words!
We are very happy to hear you had a pleasant stay at our Hotel!
We really hope to welcome you again very soon!
Merry Christamas and Happy new year from all the staff,
Mauro Cusinato
Hotel Manager

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