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Hotel Ilaria
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Reviews (1,157)
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5
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755
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5
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All reviewsthe main hotelfree buffetfree proseccogreat hotelfree bikeshot tublovely terracewithin the wallsthe hotel staffstrawberriesinside the city wallsloved this hotelcoffee machinegreat positionold townpastriesexcellent breakfast
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22 - 27 of 1,157 reviews
Reviewed 16 October 2017

Location is great. People will overlook everything else I say just for that and I would too, hotels are scarce in the walled city. Rooms in the main hotel are average size, no view in ours except for bins. Noise level is unpredictable, The walls are thin, if there is an event next door at the villa the bottles are being cleared at 2.30am, very audibly.- our shower rail leaked, the air was fusty. Service was ok it was a matter of who you got that day, it varied from helpful to frosty ( as only Italians can be, and still charm you) that was never expected!
The buffet is great and a selling point. Lucca is lovely and I would still stay here. The upgrade system seems random. Our wedding anniversary did merit wine and strawberries so molti grazie. Maybe just improve the room please

  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank solarpanel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this reviewResponded 22 October 2017

Dear Solarpanel,
thank you for sharing your experience with us!
We will be happy to welcome you in the future, maybe we will advice you our Superior or Suite rooms in our annex, which are bigger and quieter.
We always want our guests to be happy about their stay and our staff will be at your disposal and happy to help you as usual!
Thank you for appreciating our gift for your wedding anniversary!
Best regards,
Mauro Cusinato
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile

It was the room itself which wAs great. It was the location, the truly great staff, the feeling of family that makes it great. Cocktails on the outdoor deck, bikes to bike the walls, nice breakfast. All these things make this hotel terrific.

Stayed: September 2017, travelled with friends
Thank sondra62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this reviewResponded 22 October 2017

Dear Sondra62,
what a nice review!
Thank you very much for enjoing your stay at Hotel Ilaria, our staff, the location and the family atmosphere!
We are at your disposal, hoping you will be back soon!
Mauro Cusinato
Hotel Manger

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Reviewed 14 October 2017

We visited here again this year and stayed 5 nights. It's so convenient, comfortable, and friendly. The bikes are a wonderful thing to do - ride around town or along the walls. Breakfast is wonderful and relaxing. This is the perfect hotel in Lucca.

Note -- We sent some laundry out and it came back with a very strong scent of laundry perfume - objectionable to me. Unless you want that, tell the front desk no perfume smell.

Room Tip: Note: Room 208 is above a restaurant and we heard dishes banging into the night and later a conversation from 1-2 am that woke us up.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank helo-papa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this reviewResponded 22 October 2017

Dear Helo-Papa,
thank you for sharing your experience with us!
We are very happy you decided to come again to our Hotel and our beautiful Lucca!
We are sorry for the laundry perfume, next time we will ask them not to use it!
Hope to welcome you again,
Best regards,
Mauro Cusinato
Hotel Manager

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Reviewed 11 October 2017 via mobile

Hotel Ilaria is a modern, comfortable, well located hotel. What makes Hotel Ilaria stand out are the little extras. The complimentary refreshment area available all day in the lobby. Then between 5-7pm Prosecco & nibbles are also available. It's a warm & welcoming area for guests to meet. There is a nice terrace on the first floor where we were told we could also take our drinks.
The included breakfast buffet is excellent. A vast array of tempting breakfast foods. My favourite was the bowls of beautiful fresh fruits. Strawberries, kiwi fruit, melon & the sweetest pineapple. Highly recommended

Stayed: October 2017, travelled with friends
Thank Maryanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this reviewResponded 22 October 2017

Dear Maryanne M,
thank you so much for your comment!
We are very happy that your stay met your expectations!
Thank you for considering our breakfast excellent: our fresh fruits are delivered every day for our guests!
Best regards
Mauro Cusinato
Hotel Ilaria

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Reviewed 7 October 2017

What a charming hotel! Great position, kind and considerate staff, hearty breakfast AND a wonderful snack bar, complete with drinks, alcoholic and non alcoholic.
One could not wish for anything more! The bedroom was roomy and spotless with a nice outlook.

  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Service
1  Thank JaneVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauroCusinato, Direttore at Hotel Ilaria, responded to this reviewResponded 22 October 2017

Dear JaneVictoria,
thank you for sharing your experience with us!
We are happy you enjoyed our complimentary cafeteria!
Waiting to welcome you again,
Best regards,
Mauro Cusinato
Hotel Ilaria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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