After reading some of the recent awful reviews on Trip advisor we were very pleasantly surprised by the quality and cleanness of the hotel and found most of the staff to friendly and efficient.
Our room was huge with a lovely high ceiling and was properly cleaned every day.
The breakfast was superb with a huge choice of wonderful food and it was a joy to be welcomed every morning by happy faces.
Our only complaints were that our room phone did not work and despite asking on three consecutive days it still was not working when we left, also the TV Channels are very poor for a high end hotel.
There was a classical music concert at the hotel and when we told other guests about they asked at reception for tickets but no one knew anything about the event which is very disappointing as there were empty seats for this excellent event.
If you like your hotels with style and elegance this is the place for you but don’t expect gold standard efficiency.
- Official Description (provided by the hotel):
- Il Grand Hotel Palazzo is an exquisite five-star hotel with breathtaking views of the Ligurian Sea, exuding the luxurious charm of over one hundred years of glorious history. ... more less
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- Also Known As:
- Grand Hotel Livorno