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Hotel Hermes
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Reviews (293)
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37 - 42 of 293 reviews
Reviewed 11 April 2012

This hotel is conveniently located close to the train station and not far from restaurants and attractions. The owner (Patricia) is fantastic - so friendly and helpful and gave us some fantastic info on the sights you would not normally get. Breakfast was OK and the cappucino was the best I have had in Italy. If you are going for 2 star give this a go. For Fierenze the price is good and location fantastic (50 m from train station). Unfortunately I have decided I am not a 2 star traveller. Bathroom was very very small and noise travelled very easily. People walking down the hall, the alarm for people coming up the stairs and the coffee machine at 0730 meant little sleep for me.

  • Stayed: April 2012, travelled as a couple
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Thank Cruiser12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2012

I met big trouble in Italy and luckily received kind and patient help from the owner of Hermes.The lady helped a lot about my card and my solutions in cash...The bed and comfortable and just next to the train station also with a fair price.I should say Hermes is really trustful and good!Hope it good always!

  • Stayed: January 2012, travelled solo
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2  Thank kecheng z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2011

The place is very simple and will cover your needs, very close to the main train station, the main attractions, wonderful staff, who would help you to the ultimate limit, your stay is sure to be pleasant with them.

  • Stayed: June 2011, travelled on business
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1  Thank HalaMasreya1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2011

We stayed for three nights and had a double bed room with toilet, air conditioning and TV. The room was very decent for the price (Florence is a bit expensive), English speaking staff (the owner?) was super helpful and friendly, some of the staff didn't know English too well but they were always friendly and courteous. The location is absolutely superb, just a few minute walk from the railway station. Recommended.

  • Stayed: August 2011, travelled as a couple
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Thank discopop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2011

Pros
1. Great location, across the street from trams and the main railway station. 10 minutes walk from the Duomo and the old city center
2. Free wifi, works well
3. Breakfast included in the price
4. Good pricing (relative for Florence where hotels are ridiculously priced)

Cons
1. Shared bathroom for some rooms means that the bathroom is down the hallway from the room
2. No A/C or TV in the rooms
3. Language barrier for non Italian speaking guests for late night checkins or early morning checkouts.

Location:
Stayed in Hotel Hermes for 2 nights in September 2011. As other reviewers have said, the hotel's location is perfect - about 5 minutes walk from the central Florence (Santa Maria Novella) railway station and about 10 minutes walk from the Duomo (main cathedral/town square). The railway station is also where tours that leave for locations around Florence leave (like Cinque Terre). Tourist Florence (within the medieval walls) is completely walkable, so it is good to be within easy reach.

Transportation
As mentioned above, the railway station is literally across the street. The Florence tram also stops right across the street from the hotel if you wanted to get around further into other parts of the city.

Rooms
We stayed in a double bed with a shared bathroom down the hall. The room was decent; felt a lot like a hostel with a door. There was a bidet in the room itself which I found a little weird. The lock is a traditional key-and-lock and you take the key with you when you leave the hotel. Our room faced the main drag which made for a lot of noise at night. Air conditioning was not available in our room which was okay for late September but might be an issue in summer. The shared bathroom was okay; there was a shower curtain but there was otherwise no separation at the floor level between the shower area and the toilet section; this means that after a shower the floor gets wet in the entire bathroom.

Facilities
Wifi access was available from the room and worked well. Breakfast was included in the price of the room and included bread, excellent cake, coffee (cappunico) or milk and orange juice. Seating space for breakfast was limited (about 5 tables or so) which means that you would have to wait for a place if too many people showed up at the same time. There was no business center (this is a bed and breakfast of course). No lift; the reception area itself is a walk up two flights of stairs from the street level which would be a problem with heavy luggage.

Staff
Very friendly staff. We did not speak Italian and were unable to communicate with the after hours (late evening) and early morning staff. The owner was very flexible in in arranging for us to stay an additional night in our room at short notice; I called a few days before we arrived asking for an extension of stay and was able to get an additional room arranged with no issues at all.

Neighborhood
Being near the city center, there are always a lot of people around so the location seemed very safe. There are good restaurants and shops within 2 blocks of the place, so purchasing supplies (snacks, water supplies), a meal or simply a take out pizza (by far the best value in Italy) is easy

  • Stayed: September 2011, travelled as a couple
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1  Thank HotelReviewerNW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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