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All reviews enoteca pinchiorri junior suite former palace public rooms are beautiful hotel room amenities hotel restaurant common areas rooms are lovely the ground floor the hotel manager reception area old world quiet street star hotel nice bathroom pastries
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Reviewed 16 September 2018 via mobile

My husband and I spent 10 days in Florence at this beautiful property. Location is excellent, staff extremely nice and helpful. The place is spotless and we were treated extremely well. We highly recommend this hotel

Stayed: September 2018, travelled as a couple
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco D, Direttore at Relais Santa Croce, responded to this reviewResponded 17 September 2018

Dear Guest,

thank you very much for the beautiful words about our Hotel and Team.

We all look forward to welcoming you back soon.

Arrivederci, a presto.

Marco Del Lama
Hotel Manager
Relais Santa Croce, Firenze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2018 via mobile

This is a great hotel , very close to most attractions . A true 5 star hotel with wonderful public spaces, great rooms ( we had jr. suites) and outstanding service.
The street it is located on is a little run down but the hotel is wonderful and there is a doorman present most of the time .
This is part of the Baglioni group of hotels and each one we had the pleasure of staying in did not disappoint.. well done !

Stayed: August 2018, travelled as a couple
Thank mapster78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco D, Direttore at Relais Santa Croce, responded to this reviewResponded 29 August 2018

Dear Guest,

I would love to thank you for the wonderful review. We are all glad to hear that you enjoyed your stay so much and we hope to welcome you back soon again.

A presto, grazie.

Marco Del Lama
Hotel Manager
Relais Santa Croce, Firenze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2018

I am a five star traveler more than ten years now.
This hotel is great!

Stuff is very polite and ready to help you. From the doorman to the general manager they are there to help you with anything you need and they do so successfully.

The hotel is well maintained even that it is an old building. The old building is a positive thing though since an old roof is maintained there (you can see how it is constructed), frescos and old stairway are amazing also. In general it is so well maintained that you will enjoy the whole building.

We stayed in room 306. Great view from our window, spacious room and clean. Bed was comfortable enough and amenities were ok.

Location is excellent as city center is in max 20 minutes walking distance, from shopping area to ponte vecchio and so on...

Spa treatments were offered in our room but we did not try it.

Also, the late night menu is not very welcoming as it has only a few things and is insanely expensive but Florence has so good food in general that it is good to predict and eat out.

I recommend this hotel for sure if you would stay in Firenze and wish a relaxed experience with welcoming people that are there to help you anything you might need.

Room Tip: Room 306 that we stayed was excellent.
  • Stayed: August 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Traceratio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco D, Direttore at Relais Santa Croce, responded to this reviewResponded 29 August 2018

Dear Guest,

what a wonderful review! Thank you very much for taking the time to describe your positive experience at our Relais and we all hope to see you soon again.

Arrivederci, a presto.

Marco Del Lama
Hotel Manager
Relais Santa Croce, Firenze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2018 via mobile

This is a hotel that goes the extra mile to make you feel welcome from the valet parking through to front of house and the restaurant
There are many ‘Palace/Hotels’ in Florence and the Santa Croce stands out as one to consider
We had 2 x Junior suites room 301 was spacious and has a great view of the Santa Croce Basilica Room 308 is very special with a quaint terrace and details in the ceiling and a nice bathroom
Will definitely rebook next time in Florence

Stayed: August 2018, travelled with family
Thank Plusoultre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco D, Direttore at Relais Santa Croce, responded to this reviewResponded 29 August 2018

Dear Guest,

I would love to thank you for the wonderful review and I hope to welcome you back soon to Relais Santa Croce.

Grazie mille,

Marco Del Lama
Hotel Manager
Relais Santa Croce Firenze

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Reviewed 13 August 2018

Our last hotel during our wine tour of Tuscany. Such a delight to end the tour here, but sad we only stayed a couple of days. The hotel's decor is very comfortable while being very ornate at the same time. The staff did go out of their way to make our stay most memorable. I always love being greeted with the complimentary drink after a long day of travel and touring. The room was large with the bathroom offset which made it seem more private. The hotel provided welcome petit fours for us too. The breakfast had many of the normal choices which was all excellent. We didn't eat a meal there, but when we had a drink in the bar, we were also served some appetizers which was wonderful since we weren't planning on eating a heavy dinner. Great memories!

Stayed: May 2018
Thank NJTTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco D, Direttore at Relais Santa Croce, responded to this reviewResponded 29 August 2018

Dear Guest,

I would like to thank you for the wonderful review and we are all very happy to hear that you enjoyed your stay with us so much.

Please, feel free to contact me directly for any further arrangements and needs.

Grazie mille,

Marco Del Lama
Hotel Manager
Relais Santa Croce, Firenze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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