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“Horrible hotel...unless you are on a tour!” 1 of 5 bubbles
Review of Hotel Londra

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Hotel Londra
Ranked #173 of 421 Hotels in Florence
Stamford, Connecticut
Level Contributor
98 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Horrible hotel...unless you are on a tour!”
1 of 5 bubbles Reviewed 5 July 2012

This was the worst hotel of our two week stay in Italy!! All the others were exceptional!!

Where to start....the location. Sure, it is close to the train station....but it is located on the wrong side of the tracks....literally!! Next time, we would stay on the other side. And never this hotel again! Horrible, noisy sounds of the train all night long! After two sleepless nights, we asked for a change of rooms. Especially since the shower set-up was terrible!! The spigot coming out of the wall was nearly falling down, and then the water would hit the side panel....and a FLOOD of water on the floor every time you took a shower!! Then many towels to clean it up! GAAAH!! We should've complained and moved sooner, but I was trying to tough it out!

The next room was quieter, but still a problem with the shower! Always a real mess, and you could tell by the floor boards! Why don't they fix those issues?? I shouldn't have to feel like I need to clean up the mess when the water goes all over the floor!! I am a PAYING guest....I felt like the maid! And no sympathy from the front desk! All they care about is the tours that they bring in. They need to keep that money flowing strong...so maybe those guests get the best rooms. That makes sense to me. So if you are booking this hotel on your own....DON'T!!!!

Also....wifi did not work in the rooms!! We always had to go down to the lobby to get the i-pad to work.

Skip this hotel!!!

  • Stayed April 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank stamfordnortheastgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Direttore at Hotel Londra, responded to this review, 10 July 2012
Dear Guest,
Thank you for your review.
I really apologize to you for all the problems that you’ve found in the assigned rooms.
Regarding your other problems, please let me do just two short notices.
Concerning the Wi-Fi service, we offer a very appreciated and FREE 50 MBs Wi-Fi internet connection for all the duration of stay and we take care about this with a daily check of the status and the connection’s speed in hotel rooms and in common areas.
About the location, our hotel is just 200 mts. from the main railway station of Florence (Firenze Santa Maria Novella) and from the hotel you can easily reach by walking the historical centre of Florence.
Thank you very much for your attention and your time.
Best Regards
Antonio Dondiego
General Manager
Hotel Londra –Firenze-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,181 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
Chatham, Canada
Level Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 17 June 2012

We spent one night here and were pleased with the hotel's proximity to the train station, one of the main reasons we booked this particular hotel. The front desk staff were very accommodating as my daughter had been robbed when we got on the train from Rome and we had to file a police report as they not only took money, but her passport. They marked up on a map the easiest route to the police station. The bed at the hotel was very comfortable and the breakfast was OK, but not great. Also close to the centre of the city.

  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank 27Nana27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Direttore at Hotel Londra, responded to this review, 2 July 2012
Dear Guest,

Thank you so much for your Tripadvisor’s review!

First off all we had regret about your personal incident and we are very happy to know that your accommodation’s experience at our hotel was great and the staff was very helpful with you.
The Guest's satisfaction is our goal.

Waiting for your next stay in Florence and at Hotel Londra, we send you

Best Regards
Antonio Dondiego
General Manager
Hotel Londra –Firenze-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed 16 June 2012

We spent a month touring all over Europe and out of the 11 hotels we stayed at this was by far the worst one. We were on the 5th floor which apparently is the floor that hasn't been renovated yet; at least that's what I was told. The halls and the rooms had an awful musty smell to them. There was black out curtains just on one side of the window so had to be sure not to get dressed when it's dark outside with the lights on, not to mention how bright the room was very early in the morning. The safe was small (Ipad wouldn't fit) and you need to get a key from reception in order to use it, no combination lock. The taps in the bathroom for both the sink and the shower had to be turned about 20 times before any water would come out. Never needed to turn the cold water tap on as the water never got hot enough to have too. The hairdryer also broke. The only good thing in my opinion about this hotel was that in had good free in room WIFI. The location was OK, about a 15 min walk to the main part of town although the metro runs right in front of the hotel. I would not recommend this hotel.

  • Stayed June 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank traveltime1228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Direttore at Hotel Londra, responded to this review, 4 July 2012
Dear Guest,

thank you for your Tripadvisor’s review.

I really apologize for the room assigned you and for the problems you highlighted. We have just a couple of rooms that we are going to renovate and in occasion of your stay (hotel fully booked) we must assign also this room.

Your indication are very important and will help us to improve for the future all the features and services of our hotel.

Hoping that you will renew your preference to our hotel in Florence, I send you all my

Best Regards

Antonio Dondiego
General Manager
Hotel Londra –Firenze-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 11 June 2012

Stayed in this hotel 4 nights in March on Italy tour. Very clean and comfortable with a very nice breakfast buffet. Excellant location. No need for bus or train, although hotel is located near main train station. Walk to center of city , Uffizzi, Pitti Palace, Duomo, Accademia Museum all within 15 minutes. Wi-fi is available in room. (Also unusual in Europe is that they have ice machines on some floors). (Note; there is a train that runs in front of hotel and one or two people complained about noise from the train , but our room, with a very nice view of a garden in the back, was fine. You may want to ask for a room off the front street .) This is a very nice hotel and I would definitely stay there on next trip to Florence.

Room Tip: Ask for room off front street because of train line in front of hotel.
See more room tips
  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tallman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Direttore at Hotel Londra, responded to this review, 4 July 2012
Dear Guest,

Thank you for your review!

You perfectly highlighted our strength and I am very happy that you appreciated our services and enjoyed your stay at Hotel Londra.

Looking forward to welcome you back soon, I send you all my

Best Regards

Antonio Dondiego
General Manager
Hotel Londra –Firenze-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 6 June 2012

Very disappointed! When I check in the room, I found no air conditioning in room, so I asked the receptionist to find someone to fix it, he just told me that air condition is just "off" in afternoon. I thought it was an Eco-friendly act. When I went back hotel in evening, it was still not working. The receptionist told me the air-con of entire hotel was out if order!!! Uhacceptable!
I can't open the window as the room faces the railway, it was very very noise...and it also just next to a street light but the curtain couldnt cover the whole window. I couldn't sleep whole night bcos it was Stuffy and Light in the room! This stay ruins Our holiday!

  • Stayed May 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Teresa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Londra

Property: Hotel Londra
Address: Via Iacopo da Diacceto 18/20, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#92 Luxury Hotel in Florence
Price range (per night): ₹ 7,892 - ₹ 19,379
Hotel Class:4 star — Hotel Londra 4*
Number of rooms: 166
Official Description (provided by the hotel):
Modern Six-story Hotel situated near Convention Hall & Trade Center, 100 meters from train station. ... more   less 
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Also Known As:
Londra Hotel Florence

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