We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location but...”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Pitti Palace al Ponte Vecchio
Ranked #79 of 411 Hotels in Florence
Certificate of Excellence
Reviewed 21 April 2012

The hotel is situated within walking distance to every major attraction in Florence. The staff was very nice but the room was very small and the beds uncomofortable. It was unusually warm while we were there and the air-conditioning was not working. We were told that they do not turn on the a/c till May. We had to keep the windows open at night and it was very loud from the street noise at all hours of the night.

  • Stayed: February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaPittiPalace, Assistant Manager at Pitti Palace al Ponte Vecchio, responded to this reviewResponded 30 April 2012

Dear Guest

Thank you for your comment about your stay in Florence, I am sorry that during your stay a couple of things did not satisfy you 100%. In February ( as in your comment it is stated that your stay was during this month) the AC in not working as we are in deep winter time.
I hope that we will welcome you again in the future!

Regards
Sabrina Bisconti
Ass Mgr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (1,738)
There are newer reviews for Pitti Palace al Ponte Vecchio
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

790 - 794 of 1,738 reviews

Reviewed 18 April 2012

LOVE the perfect location. Overall, the hotel is charming. The decor is well past prime but the room was impeccably clean. Lovely views. Virtually no street noise in rooms, unlike those of our hotel in Florence last October. We appreciated the tv and, for us, wide choice of channels, during a few bouts of jet lag/insomnia. The bathroom is VERY clean but small. The cityscapes from the breakfast area and adjoining terrace were delightful and exceeded expectations. In addition to the overall decor, here's what I hope to see upgraded before my next stay: The mattresses on 2 twin beds were "just okay." I'd appreciate a mirror and alarm clock (there's none) in bedroom, to help the two of us get dressed and out the door more quickly in the morning. I'd appreciate a free bottle of water in room upon arrival more than goofy alcoholic Tang drink in restaurant. The breakfast was subpar. The presentation of food is great but the worst breakfast I've found in comparable hotels in Europe. While the yogurt was great, most everything else (no eggs; same crappy shiny ham, bowls of prunes and peaches in heavy syrup) was grim. I hope they'll provide more fresh food and replace the consistently abyssmal Nescafe coffee maker and toaster that warms but does not toast. We're on vacation and dealing with a 6-hour time differential; why not extend breakfast to 11:00? If you stay here, and I hope you do, 15-minute walk to the amazing and affordable Zeb restaurant; avoid Mama Gina's.

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kathryn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaPittiPalace, Assistant Manager at Pitti Palace al Ponte Vecchio, responded to this reviewResponded 30 April 2012

Dear Guest

I thank you for taking time to write a review about us, your comments are highly appreciated as they help us to improve our standards and amend our little mistakes! I have taken good note about the room missing a large mirror, also I am pleased to inform you that we have improved our breakfast with boiled eggs and a larger variety of cakes.
I hope to welcome you again so that you can check our improvements

Regards

Sabrina Bisconti
Ass Mgr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2012

This place is very centrally located. Just walk out of the hotel and you can grab great coffee, fresh bread, gelato, shop or visit the magnificent Pitti Palace in less than a 10 minute walk. At night (for the four nights we spent in Florence), there was a talented musician performing just on the Ponte Vecchio bridge and it was so pleasant to stop by and listen to him before getting back up to our hotel room. The hotel offers free breakfast at its rooftop which has great views of the Duomo and the city. The breakfast has some bread, hot coffee, hot chocolate, fruits -- enough to get you going for the morning. Don't expect eggs. We also got complimentary wifi via vouchers with codes. We found it a bit noisy at night, but if you had a long day of walking and such activities, you will probably be able to sleep through it all. Our room felt a bit cramped because we requested for a rollaway bed for our daughter to add to our room.

Room Tip: Ask for a room that doesn't face the street.
  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gita02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaPittiPalace, Assistant Manager at Pitti Palace al Ponte Vecchio, responded to this reviewResponded 30 April 2012

Dear Guest

I am so pleased to read your review!, I am happy that you deeply enjoyed your stay in Florence, from the Hotel room to the street musician! everything worked out to make your holiday an unforgettable one and your spirit was the right one too!
See you again in Florence
Regards
Sabrina Bisconti
Ass Mgr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2012

Fantastic Location, Florence a must for any Italian traveller, however ask for insurance when paying for postage out of the post office behind hotel, they managed to steal my package being sent home. Lovely hotel, breakfast was ok nothing special and would be an idea not to sleep in as you are going to miss out on pastries. Beds were hard and pillows flat, we had a balcony which was ok but not furnished. Rooms of typical European standard small but comfortable. Hard to find the hop on hop off bus so beware the walk up to the Michelangelo Hill is quite a number of stairs. Great shopping.

  • Stayed: October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank amaroo_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaPittiPalace, Assistant Manager at Pitti Palace al Ponte Vecchio, responded to this reviewResponded 30 April 2012

Dear Guest

Thank you for your review, I am sorry for your package and hope that it did not spoil your holiday. The reason why our balconies are not furnished is because of security. Children could climb up a chair and fall. I hope you could enjoy our Panoramic Terrace on the sixth floor that is comfortable and equipped with table and chair where you can taste a glass of wine while admiring the view!
See you again in Florence

Sabrina Bisconti
Ass Mgr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2012

The location of this hotel is perfect - immediately at the end of the Ponte Vecchio on the south side of the Arno, but soooo close to all the major Florence attractions. It is a very nice 3 star hotel, with clean rooms, good service and an excellent (for Italian hotels) continental breakfast and when the weather is good, you can sit out on the terrace and gaze out at the Florence skyline. The happy hour service is a little slow due to lack of staffing and the free drink is what one would expect for free.

Room Tip: The location means that all rooms can be noisy, and when hot there could be issues with the air cond...
  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mrbi0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaPittiPalace, Assistant Manager at Pitti Palace al Ponte Vecchio, responded to this reviewResponded 30 April 2012

Dear Guest from Germany

Thank you for your nice review, I hope you will soon return to Florence and we wish to welcome you again in our Hotel
Regards

Sabrina Bisconti
Ass Mgr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Florence hotels
Uffizi
Hotel Berchielli
Hotel Berchielli
#48 of 411 in Florence
1,551 reviews
Pitti
Hotel Restaurant  La Scaletta
Uffizi
Hotel Degli Orafi
Hotel Degli Orafi
#35 of 411 in Florence
1,524 reviews
Show Prices
Show Prices
Show Prices
Pitti
Ponte Vecchio Suites & SPA
Ponte Vecchio Suites & SPA
#18 of 411 in Florence
396 reviews
Uffizi
Hotel Hermitage
Hotel Hermitage
#72 of 411 in Florence
614 reviews
Duomo
FH Calzaiuoli Hotel
FH Calzaiuoli Hotel
#63 of 411 in Florence
1,411 reviews
Show Prices
Show Prices
Show Prices

Been to Pitti Palace al Ponte Vecchio? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Pitti Palace al Ponte Vecchio

Address: Borgo San Jacopo 3, 50125, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Pitti
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#49 Luxury Hotel in Florence
#70 Family Hotel in Florence
#80 Romantic Hotel in Florence
#99 Business Hotel in Florence
Price Range: ₹ 8,048 - ₹ 26,027 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pitti Palace al Ponte Vecchio 4*
Number of rooms: 87
Reservation Options:
TripAdvisor is proud to partner with Fastbooking, Agoda, Expedia, Hotels.com and HotelQuickly so you can book your Pitti Palace al Ponte Vecchio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pitti Palace Al Ponte Vecchio Hotel Florence
Viva Hotel Florence
Pitti Palace Florence

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing