After bouncing around Europe for two months - from France, the Ukraine and Turkey - this was the hotel my girlfriend and I enjoyed the least.
The room we had was lovely. Clean, great view. The breakfast was good as well and it was a fine location. The problem was the service.
Upon arrival the staff at reception were simply a bit rude and it felt like they didn't want us there. It was an unwelcome welcome.
No directions about the best way to get to our room, no information about hotel services, or help directing us around the city. We had to ask about everything and answers were short, curt and unfulfilling.
I wish I could say it was one staff member only and we were unlucky, but we had the same experience everytine we dealt with "reception".
On the plus, the general cleaning and wait staff were lovely. Just not the guys at the desk.
If I go back to Florence I will find a different hotel to stay in.
- Official Description (provided by the hotel):
- The Grand Hotel Mediterraneo is situated in a strategic position, just 5 minutes walking to Piazza Santa Croce, 10 minutes to Michelangelo Square, 10 minutes to Uffizi Gallery or to the famous Ponte Vecchio but in the same time outside of the limited traffic zone of Florence;Easy to reach by car from the motorway A1 exit Firenze Sud.The hotel overlooks the Arno River, where it's possible to run or cycling.Services available:331 rooms, with Suite, Junior suite , Panorami Deluxe, superior and classic rooms; Restaurants; Bar terrace; Congress Center; Large and confortable Hall; Wi-fi in all the hotel, private garage. ... more less
- Reservation Options:
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- Also Known As:
- Grand Hotel Florence